Caremark Rotherham & Sheffield

Mark opened his first Caremark franchise in Barnsley in 2011 and left in 2019 to concentrate further on the Rotherham & Sheffield service which opened in 2016. Since then, he has been instrumental in growing the business and the company is now one of the leading providers in its field, supporting people with complex health conditions, to enable them to live a full and active ordinary life in their own community and home.

Diane joined our Complex care team as a Care Manager in 2017- and subsequently became registered with the CQC for our Complex service. Diane has been involved in care since 1997 when she started her career with Sheffield City Council.

Diane’s main responsibilities are to ensure safe and compliant service delivery to people and to effectively lead, guide and nurture our management team and Support Worker who provide consistent support to our customers, helping them to achieve their goals and outcomes

Terri holds the position of Operations Officer within our organisation, this is a key role and includes strategies, finance, training and compliance. Terri has worked in our team for 9 years and has a tremendous understanding of our customer base and the exceptional work our staff undertake. She works closely with our Care Manager, Case Leaders and Clinical Leads to build up a great knowledge of our customer's needs and all elements of the service, and has built great close professional working relationships with the Local Authority Teams in Rotherham and Sheffield including the Children’s with Disabilities Teams.

Charlotte is our Clinical Lead and has an excellent nursing background having worked at the Sheffield Children’s Hospital as a Paediatric Nurse before joining our organisation. During training, Charlotte worked across several sites including Sheffield Children’s Hospital, Barnsley Hospital and Rotherham Hospital where she met some incredible professionals and built solid working relationships with professionals across the NHS.

After she qualified, Charlotte began working at the Sheffield Children’s Hospital working across ICU, HDU and the general medical ward. This gave her extensive experience working with children and young adults who had a variety of needs including tracheostomies, gastrostomies and ventilation.

Kirsty joined Caremark as a Support Worker and delivered exceptional care to her customers, before becoming a Case Leader in 2019. Kirsty leads a team of our Support Workers and has extensive knowledge of our client’s care needs and requirements together with their aspirations and goals. Kirsty lives and breathes for her customers and absolutely embodies care excellence.

Sharon joined the Caremark Team back in 2011 as one of our very first Care & Support Worker’s, she made an immediate impact with her Clients and colleagues alike, she proved herself to be reliable, intelligent and caring. Shortly after, Sharon was promoted into our first Care Coordinator role, she has a tremendous eye for detail and has an expert understanding of our operating platform and our organisations processes. Sharon had so much knowledge around Caremark systems, and her experience enabled her to progress again into a Finance Administrator role joining our Finance team, she now leads on financial and payroll matters. Sharon is based at our Rotherham office and has full finance responsibilities across the Rotherham and Sheffield services.

In October 2021, after 10 years of hard work, dedication, loyalty, and determination, Sharon has now been appointed as our Finance Director – “I was ready to accept a new challenge and have now settled into my new role which I thoroughly enjoy. Everyone has supported me and I am still learning along the way and I look forward to many more years at Caremark” – Sharon

Jade Gibson is our Caremark Welfare Officer. Jade joined our Caremark family in 2016, working for our Barnsley branch before moving over to our Rotherham & Sheffield branch in January 2020. This move enabled her to develop her knowledge to support customers who have complex and sometimes clinical conditions- working closely with our staff, management team, our customers’ circles of support and professionals on a daily basis.

Jade understands the often complex dynamic and nature of the support we provide and the importance of clear and consistent communication, between all parties.

We value our Support Workers and believe in guiding and supporting our team and Clients to be the very best they can be- we feel the new role of Welfare Officer will help us continue to enable positive progress.

Jade will be in regular contact with our Clients and Support Workers to offer advice, support and guidance, whilst also getting involved with our new Care Staff getting on board with our organisation throughout their recruitment journey, initial training, starting work and building on their professional development. Alongside Jade, our staff and customers will continue to feel and see the support in the community from our Senior Support Worker (Chloe), our Case Leaders (Kirsty, Lydia & Sophie) and our Clinical Lead (Louise & Charlotte). Jade has great energy and positivity, she is a she understands and embraces our philosophy.

Louise has joined as our Clinical Lead. Louise previously worked in the ICU at Sheffield Children’s Hospital for almost 5 years, she has extensive experience in all clinical aspects of paediatric care, including tracheostomy, PEG, PEJ, vent, suction, epilepsy and much more.

Louise said … ‘I decided to come and work for Caremark to focus my nursing skills on helping children and families in the community, to support them in living fulfilling lives with the support of their carers. I really enjoy training carers in new clinical skills, and seeing them grow in confidence in caring for our customers.

I enjoy working for Caremark because I get to work alongside and train such kind, dedicated and compassionate carers, as well as get to know all our wonderful customers and their families.

In my spare time I like to spend time with my family and friends, I enjoy reading, watching films and eating good food!’

We are looking forward to Louise being a key part of our management team, she will be working closely with our Case Leaders and our Registered Care Manager to ensure that the service we provide to our customers is person centred and specific to each of them.

Clinical Lead

Donna started working in care in 1991 as a care worker doing domiciliary care with the elderly. In 2004 Donna was given the opportunity to become a Care Co-ordinator and has done the role since then. Donna has undertaken several opportunities throughout her years as a Care Coordinator and holds her Level 5 Diploma in Health and Social Care.

In April 2021 Donna joined Caremark as the Coordination and Compliance Officer. A main part of Donna’s role is to manage the rota system for our Client’s and Staff, ensuring that continuity of care is always applied and enabling a work life balance for all our Support Workers. The Compliance part of Donna’s role is just as important, ensuring compliance is up to date across the whole service.

‘I enjoy my role with Caremark learning about the children and young adults that we support. It is different to looking after the elderly. Caremark is a nice company to work for and I enjoy coming to work. I feel a valued member of the team.’

In her spare time, Donna likes to spend time with her husband, dogs, and adult children. She also likes to go away both abroad and in the UK, spending quality time with her family and friends.

Donna’s role within our service is vital, she is an experienced Care Coordinator in her own right, and we are proud to have her as part of our team.

Louise has worked in care since the age of 16 gaining experience within elderly and young physical disabled care in residential settings. Louise then started Nurse Training in 2004 but soon decided she would prefer to progress in social care rather than Nursing/Hospital settings. She then went on to work in the NHS as a palliative HCSW at Bassetlaw hospice and then as a rehabilitation assistant in the community before having a short break to raise her family.

After Louise had her 2 children, she then went back into residential care and progressed into management, working as a shift leader for Rotherham council on a 30 bedded EMI unit. Duties included managing the shift and care staff, undertaking care planning, risk assessing, staff supervisions, liaising with and following instruction from GP’s and other health care professionals.

After working long hours and weekends, Louise decided to look for a role where she had more of a work/life balance and started her role in April 2021 as the Assessment and Recruitment Officer role at Caremark. Louise enjoys learning about the children we support and writing unique and individual care and support agreements. The recruitment side of role can be very rewarding at times, meeting, and finding out about different people and their experiences.

Since working for Caremark Louise can now spend a lot of her time with her two sons and their Dad attending their football matches and cheering them on! She also enjoys spending time going out as a family and socialising with friends.

Louise is a very valued key member of the team, and we value her input every day.

Lydia joins the Caremark Rotherham & Sheffield team with a wealth of knowledge of the care industry. Having worked within a busy supported living care business for 6 years working with children and young adults with learning disabilities, and a residential care home for 7 years before that, Lydia was ready for a new challenge within the complex care industry.

Lydia’s experience involves completing initial client needs assessments, writing comprehensive client care plans, managing a large number of client and staff Rota’s together with holiday management, visiting clients to complete quality checks and monitoring staff within the community. Lydia joins our team in a very similar role, working closely alongside our existing Case Leaders and Clinical Lead to ensure a quality service is delivered to our complex and clinical client base.

Lydia said ‘I wanted to join the Caremark team to gain more knowledge and experience developing my skills with children and young adults with more clinical needs. Since joining Caremark in July 2023, I have enjoyed getting to know the wonderful clients that we provide support to, the staff team have been great at welcoming me into the team and everyone brings such a happy and positive experience to my time here. I am looking forward to getting to know more clients and using my knowledge and experience to provide a great service to them every day.’

We are delighted at Lydia’s appointment within our organisation, and we are looking forward to her leading and guiding our team of Clinical and Behavioural Support Workers to be the best that they can be.

Lydia has recently completed a ‘Train the Trainer’ Course in Crisis Prevention, alongside our Case Leader Kirsty Vickers. This training course, provided by the Crisis Prevention Institute (CPI), covers everything from de-escalation techniques, to triggers and behaviours, to completing safe holds when absolutely necessary. This training is now delivered to our Support Worker Team as part of their training package joining our organisation.

We’re delighted to welcome Trevor Ravenscroft to our team. Trevor joins us as our accredited Independent Resolution Officer, we feel that his extensive customer service background will be invaluable to our organisation. We are committed to learning and always pushing to evolve our service to benefit our customers and staff alike.

Trevor’s role will continue to evolve our organisation’s learning and development, ensuring we identify any good or bad trends within our service and more so ensure that we have addressed any areas that need focus and the actions taken have improved the service.

Trevor said ‘I am delighted to be working with Caremark Rotherham & Sheffield- their Passion, Culture and Ethos are exactly why I want to work with them and I look forward to contributing to their service.’

Case Leader

Coordination & Compliance Officer