Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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9.9 55 Reviews
  • Right at Home (Bridgend and Vale of Glamorgan), Bridgend
At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan and Rhoose.

Care Provided by Right at Home (Bridgend and Vale of Glamorgan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Langdon (Registered Manager)

Funding & Fees Guide for Right at Home (Bridgend and Vale of Glamorgan)

  • Prices
  • Fees start from £38.50 per hour


  • Our fees can vary depending on the size/care needs.
    Please call to discuss our latest rates/fees.


Right at Home (Bridgend and Vale of Glamorgan) Reviews (55)

Total of 55, showing 1-20
9.9

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home (Bridgend and Vale of Glamorgan) has 55 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer.
We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words; I know our carers love visiting mum, as much as she enjoys seeing them.


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Overall Experience  Overall Experience 5.0 out of 5

We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone
looking for care.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi, thank you for your lovely comments. We loved looking after your mother in-law and were disappointed that we were unable to offer double handed care.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a great review! We are so glad our care team have been able to help you grow in confidence, whilst remaining in your own home. We will be sure to share your lovely comments with your care team too.


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Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and kind.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments and I know the carers enjoy visiting and spending time with you too.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments, Rosalie, I know the carers love visiting you too.


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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and they will do all that I ask them to do.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you, June, our care team love visiting you too.


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Overall Experience  Overall Experience 5.0 out of 5

My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly
we rate them.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments Andrew, I know the carers love visiting your parents and we look forward to supporting you and your parents with any further increases too.


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Overall Experience  Overall Experience 5.0 out of 5

Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Christine, we are so glad you are happy with the carers and the service provided to your husband.


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Overall Experience  Overall Experience 5.0 out of 5

I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you very much for leaving us this review, we are always happy to receive positive feedback!


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Overall Experience  Overall Experience 5.0 out of 5

We have found all the Right at Home carers to be excellent and look forward to the visits.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Jeffrey, I know the care team love visiting too.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at Right at Home enough for all their incredible kindness and support. Their professionalism when dealing with my mother, who has Alzheimer’s, was first-rate. Mum is incredibly private and caring for her can sometimes be tricky. Right at Home was able to embrace this challenge
positively - gaining Mum’s trust. Thank you to you all for being so respectful and compassionate.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words about the company and the carers. The carers and team love coming to Mum and having the pleasure of spending time with her.


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Overall Experience  Overall Experience 5.0 out of 5

My mum initially received domiciliary care from Right at Home before her health deteriorated / care needs increased after Right At Home provided Live In Care too. From the very first point we engaged the manager and her team of carers we were nothing but impressed with their commitment, empathy, speed
in being able to re-configure the ever-changing care needs/package and overall ability to always go the extra mile to ensure my mum's needs were met. Nothing was ever too much trouble for the team. Special mention must be made specifically of the core care team of three who were simply outstanding! I would have absolutely no qualms in recommending Right at Home as a really great care provider for anyone reading this/trying to navigate the challenges of devising a care package to suit an elderly relative or friend.

Reply from Megan Forshaw, Community Development Manager at Right at Home (Bridgend and Vale of Glamorgan)

Hi Noel,
Thank you very much for your kind words, it was an absolute pleasure to have cared for Mum and we are extremely pleased with the positive experience you received from the Office Staff and the Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

We’ve received personal care from Right at Home for just over four years. Having had care previously from other providers, we found Right at Home to be second to none. From day one, we’ve had fantastic care from the management at very affordable prices. The management have been so kind, thoughtful and
caring throughout. They were also extremely helpful to us as and when our needs changed, providing continuity of exceptional care which enabled us to cope with the changes that faced us. The carers have been absolutely amazing in the way they care for us. Very professional, kind and thoughtful. Always on time. We were saddened to hear that the owner was stepping down. She has been a great support to us and will be sorely missed, not just by ourselves but also I’m sure by all at Right at Home. The manager has dedicated herself to being the best for her clients, as well as for her employees. We trust the new owners will be able to provide the same fantastic care as she has.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled you are so happy.


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Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Right at Home care services providing care and companionship services in the community. The staff are very friendly and reliable and provide an excellent service/package of care for my mother.
With the support of the carers, my mother is able to live at home independently.
She has companionship and supervision when taken out on local trips and weekly activities with the carers. The carers supervise with meals and ensure she is compliant with her regular medication which makes her feel better.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for taking the time to leave a review and for your lovely feedback. Our carers are extremely fond of your mum and visiting her is always a pleasure. We are proud to support your mum and your family. We will ensure your feedback is passed on to the team. Thanks again, and best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever
reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled to hear that you were happy with our service and care provided to your mum. We will ensure the team receive this feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have
dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Many thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

We have found Right at Home staff kind, caring and professional.
The office staff have always been available and have responded efficiently.
The requests, as made by the client and us as close relatives have been noted and responded to.
When there was a water leak we were contacted immediately,
and previous difficulties have also been either dealt with or reported.
We are pleased with the service.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for the excellent feedback - glad we are making a difference to your family. We will ensure the team receive this feedback.


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Overall Experience  Overall Experience 1.0 out of 5

The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely
and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.

Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously.
However, we do not believe that this experience is reflective of our excellent service where high quality and compassionate care is delivered as noted in our recent CIW inspection report, and can also be evidenced from the feedback from several other clients. It is important to remind you that our contract was directly with the local authority and our contractual obligations were fully met. It is so unfortunate that you feel this way after we provided care to your mum for almost one year and the whole arrangement was agreed with you and followed as per mum’s care and support plan.
We will always do everything in our power to deliver the highest quality care to the people we support. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.


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Overall Experience  Overall Experience 5.0 out of 5

I whole heartedly recommend Right at Home for their dedication in caring for my husband.
A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had
communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals.
He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by.
While being cared for I was confident to take some time out for myself knowing he was in safe hands.
A big thank you to everyone at Right at Home for helping both of us through this.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention
from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Right at Home (Bridgend and Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Right at Home (Bridgend and Vale of Glamorgan) is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) ) ÷ 83 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bridgend and Vale of Glamorgan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (17)

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Meet the Team (7)

Joe

Joe Guishard

Job Title: Managing Director

Joined: 2023

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.


I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.


Holly

Holly Jones

Job Title: Operations Director

Joined: 2023

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.


Rebecca

Rebecca Mitchell

Job Title: Deputy Manager

Joined: 2022

Hi, my name is Becky.


I started working for Right at Home 1 year ago, I have worked in Health and Social care for 9 years, mainly in domiciliary care. My passion is providing quality care and being in my role allows me to make sure all of our clients have the care they want and deserve.


I have a Frenchie called Millie who rules our lives. In my spare time, I like to go out for meals (has to be steak). I enjoy going to concerts and socialising with my family, boyfriend and friends.


I am always available to discuss any questions you may have and can be contacted by phone during office hours or by email.


Victoria

Victoria Hughes

Job Title: Admin & Finance Support

Joined: 2023

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.


With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.


I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.


During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.


Nikki

Nikki Howells

Job Title: Trainee Field Care Supervisor

Joined: 2024

Hi, I'm Niki and I've recently joined the team as a Field Care Supervisor for the Bridgend and Vale area.


I recently worked for Welsh Blood Service for 7 years as an associate practitioner, this required me to work alongside scientists and medics to ensure that patients across Wales always received the best quality blood components. However, my true passion has always been working out in the community with a fantastic team, delivering the best service and support to people who need it.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I am kept busy with two sausage dogs and two children who love their sport, my daughter represented Wales last year out in Portugal winning a silver medal.


During my free time, I enjoy mountain walks, spending time with friends and family, drinking gin and reading.


Samantha

Samantha Purchase

Job Title: Trainee Care Co-Ordinator

Hi,


my name is Samantha but all my friends and family call me Sam. I’ve worked in the care industry for 11 years and over those 11 years I have worked my way up the ladder from care worker, to care coordinator to trainee manager in my previous care companies.


Working in the care industry is one of the most rewarding jobs I’ve ever done, although like any job it can be challenging.


Every night I can go to bed knowing that I’ve made a difference to someone's life and that’s very rewarding.


I joined the Right at Home company last November, I believe they have the same beliefs and standards of care that should be given to each individual that I have.


I have a 3-year-old little girl and when I’m not working I enjoy being her mummy and best friend where we have loads of fun together. I also enjoy going out with my friends and family to let my hair down and relax.


Annie

Annie Essiben-Kelleher

Job Title: Registered Manager

Joined: 2013

Hello, I’m Annie! I’ve worked in care for almost 13 years, and my journey has been an incredible one. I originally started looking for part-time work that fit around my family, and that’s when I joined Right at Home as a Carer. From there, I progressed to Senior Carer, then Community Lead, and eventually began training new starters—something I truly loved.


After gaining more experience, I moved into the office to work alongside the compliance team as a Field Care Supervisor. I later took on a managerial role outside of Right at Home to further develop my skills, but now, I’m beyond excited to be back where it all started!


I’m thrilled to join the Bridgend team and can’t wait to work alongside such a dedicated and passionate group of people.


Outside of work, I love to stay active. Running is a big passion of mine, and I’ve recently joined a running group, which has been so much fun!


Frequently Asked Questions about Right at Home (Bridgend and Vale of Glamorgan)

What Type of Services does Right at Home (Bridgend and Vale of Glamorgan) offer?

Right at Home (Bridgend and Vale of Glamorgan) offers Home Care.

How many Carers does Right at Home (Bridgend and Vale of Glamorgan) employ?

Right at Home (Bridgend and Vale of Glamorgan) employs 40 carers.