Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT
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9.9 55 Reviews
  • Right at Home (Bridgend and Vale of Glamorgan), Bridgend
At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports.

Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who will treat each client with the trust, respect and dignity.

The service gives care to loved ones in the Vale of Glamorgan, Bridgend and the surrounding areas.

The Vale of Glamorgan area includes Llandough, Penarth, Barry, Dinas Powys, Llantwin Major, Cowbridge, St Athan and Rhoose.

Care Provided by Right at Home (Bridgend and Vale of Glamorgan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Langdon (Registered Manager)

Funding & Fees Guide for Right at Home (Bridgend and Vale of Glamorgan)

  • Prices
  • Fees start from £38.50 per hour


  • Our fees can vary depending on the size/care needs.
    Please call to discuss our latest rates/fees.


Right at Home (Bridgend and Vale of Glamorgan) Reviews (55)

Total of 55, showing 41-55
9.9

Right at Home (Bridgend and Vale of Glamorgan) has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home (Bridgend and Vale of Glamorgan) has 55 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I have to say without question this agency became a like a member of our family.
They operated in a way that was, without doubt, five star and I cannot recommend highly enough.
I phoned the agency one morning as I needed help with my father who at the time was in hospital but had been discharged.
There was no way he could come home without help.
The agency could clearly see how desperate I was to bring him home and by 5pm that day care had been set up and home he came. The manager assessed his home situation and visited Dad in hospital to find out his requirements. The paperwork was drawn up, but thankfully it didn’t delay any movement of his homecoming... where else would this happen? As we all know some companies require credit checks, full documentation etc ...but not this amazing Company. All the staff that looked after Dad were kind, caring people who were punctual and carried out there work as required and probably more.

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Overall Experience  Overall Experience 5.0 out of 5

I sent an urgent email for carers to help my mum while in hospital as the nurses were just too busy. The office responded immediately even though it was a Sunday!
We have all been very happy with the professionalism and level of care provided to my Mum - I would not hesitate to recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

When the time comes to get help to care for a loved one at home, it is an emotional time, filled with anxiety, stress and the need to get it right.
Although my husband was at first reluctant in accepting help, in a very short time he came to appreciate the value of care and support he received to enable
us to stay at home together.
The quality of personal care provided was second to none, but the additional emotional support to our whole family saw us through some tough times. Be it a chat over a cup of tea, holding hands and hugs when we were sad and lots of laughs to lift our spirits, our carers were always there and never failed us.
They came into our home as strangers but became part of our family and our friends.
Without our Right at Home carers, we could not have been at home until the end.

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Overall Experience  Overall Experience 5.0 out of 5

From the first contact with this agency, we have been treated with respect, care and compassion.
The young lady carers are quiet, kind and efficient. Our daughter is very happy in their company. We are so glad we found Right at Home (Vale of Glamorgan).

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Overall Experience  Overall Experience 5.0 out of 5

The service was excellent throughout and the carers who looked after my sister at night were kind and sensitive especially on the night that she died.
We felt this was a company who took their work very seriously and were always very pleasant to deal with.

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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service we are receiving.
It has made a huge difference to our lives. Our carer is excellent nothing is too much trouble for her.

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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Right at Home has been excellent. The carer has been assigned to my mother has been absolutely first class.
Additionally, whenever I telephone the office are extremely supportive and have a can do attitude. They deliver what they promise on time every time.
I would have no hesitation
recommending Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

I researched private care in the whole region and chose Right at Home, I have not been disappointed. The whole experience with this agency was a very positive one. The administration staff were very sympathetic, efficient, helpful, understanding and flexible organising care carefully that would adapt
to a changing situation.
The care immediately adjusted to our household and integrated well. She provided physical and mental support to my husband at the most difficult time of his life.

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Overall Experience  Overall Experience 4.0 out of 5

I have a damaged femoral nerve and therefore require cannot move without crutches or a wheelchair, meaning I cannot carry anything. My wife was away for a few days and I needed someone to cook for me and clean up the kitchen. Right at Home did this for me very well. The cooking was not 'gourmet' but
still adequate. The staff were very friendly and helpful and did everything that I needed.

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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service.
Everyone was wonderful.

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Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with the service she receives and I am reassured that the company are supportive at all levels. I would recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent from initial contact to date. Within 24 hrs from first contact, I was visited at home and a care plan discussed and agreed which was difficult as I was unsure of the level of care I would require following major surgery. I was introduced to the carer prior to the start
of services and there has been a degree of flexibility on both sides over hours and expectations. Throughout the manager has been in contact either by phone or visit to ensure I was happy with the service. Highly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

I have had care for 8 years now and since April 2017 I joined with Right at Home (Bridgend and Vale of Glamorgan). This is the best care company I have ever had and will continue to have care - thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We're deeply grateful for the care provided by the team.

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Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service I have. They are lovely and friendly, we get on fine.

Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your review, we try hard to offer the best care to you and meet your needs. It means a lot that you are happy with our care.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Right at Home (Bridgend and Vale of Glamorgan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Right at Home (Bridgend and Vale of Glamorgan) is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) ) ÷ 83 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bridgend and Vale of Glamorgan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (17)

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Meet the Team (7)

Joe

Joe Guishard

Job Title: Managing Director

Joined: 2023

Hello, I am Joe Guishard – Owner of Right at Home, Bridgend and Vale of Glamorgan.


I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’. I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve. I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.


Holly

Holly Jones

Job Title: Operations Director

Joined: 2023

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – an 8-month-old son and a 2 ½-year-old daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously, and getting to know staff I have not met yet.


Rebecca

Rebecca Mitchell

Job Title: Deputy Manager

Joined: 2022

Hi, my name is Becky.


I started working for Right at Home 1 year ago, I have worked in Health and Social care for 9 years, mainly in domiciliary care. My passion is providing quality care and being in my role allows me to make sure all of our clients have the care they want and deserve.


I have a Frenchie called Millie who rules our lives. In my spare time, I like to go out for meals (has to be steak). I enjoy going to concerts and socialising with my family, boyfriend and friends.


I am always available to discuss any questions you may have and can be contacted by phone during office hours or by email.


Victoria

Victoria Hughes

Job Title: Admin & Finance Support

Joined: 2023

Hi, I'm Vicky, and I've recently joined the team as an Admin Assistant.


With over 15 years of experience in the care industry, I began as a carer and progressed to become a care coordinator. However, my true passion has always been in administration and compliance.


I've attained my QCF Level 5 and continuously pursue professional development through various training programs and courses.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I'm happily married to Darren, and together, we care for our pug named Zeus.


During my free time, I cherish long walks, gardening, reading, and spending precious moments with my family and friends.


Nikki

Nikki Howells

Job Title: Trainee Field Care Supervisor

Joined: 2024

Hi, I'm Niki and I've recently joined the team as a Field Care Supervisor for the Bridgend and Vale area.


I recently worked for Welsh Blood Service for 7 years as an associate practitioner, this required me to work alongside scientists and medics to ensure that patients across Wales always received the best quality blood components. However, my true passion has always been working out in the community with a fantastic team, delivering the best service and support to people who need it.


I'm thrilled to be part of the Right at Home team, sharing the same values and passion for delivering high-quality services.


Outside of work, I am kept busy with two sausage dogs and two children who love their sport, my daughter represented Wales last year out in Portugal winning a silver medal.


During my free time, I enjoy mountain walks, spending time with friends and family, drinking gin and reading.


Samantha

Samantha Purchase

Job Title: Trainee Care Co-Ordinator

Hi,


my name is Samantha but all my friends and family call me Sam. I’ve worked in the care industry for 11 years and over those 11 years I have worked my way up the ladder from care worker, to care coordinator to trainee manager in my previous care companies.


Working in the care industry is one of the most rewarding jobs I’ve ever done, although like any job it can be challenging.


Every night I can go to bed knowing that I’ve made a difference to someone's life and that’s very rewarding.


I joined the Right at Home company last November, I believe they have the same beliefs and standards of care that should be given to each individual that I have.


I have a 3-year-old little girl and when I’m not working I enjoy being her mummy and best friend where we have loads of fun together. I also enjoy going out with my friends and family to let my hair down and relax.


Annie

Annie Essiben-Kelleher

Job Title: Registered Manager

Joined: 2013

Hello, I’m Annie! I’ve worked in care for almost 13 years, and my journey has been an incredible one. I originally started looking for part-time work that fit around my family, and that’s when I joined Right at Home as a Carer. From there, I progressed to Senior Carer, then Community Lead, and eventually began training new starters—something I truly loved.


After gaining more experience, I moved into the office to work alongside the compliance team as a Field Care Supervisor. I later took on a managerial role outside of Right at Home to further develop my skills, but now, I’m beyond excited to be back where it all started!


I’m thrilled to join the Bridgend team and can’t wait to work alongside such a dedicated and passionate group of people.


Outside of work, I love to stay active. Running is a big passion of mine, and I’ve recently joined a running group, which has been so much fun!