The Blue Arrow Care Group - Richmond Kingston & Elmbridge

The Smith - Dneiper, 145 London Road, Kingston upon Thames KT2 6SR
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9.5 53 Reviews
  • The Blue Arrow Care Group - Richmond Kingston & Elmbridge, Kingston upon Thames
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Care Provided by The Blue Arrow Care Group - Richmond Kingston & Elmbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue Arrow Care Ltd
  • Person in charge
  • Lucy Challis (Manager)
Are you the Owner/Manager of The Blue Arrow Care Group - Richmond Kingston & Elmbridge? View your Advertising Options

The Blue Arrow Care Group - Richmond Kingston & Elmbridge Reviews (53)

Total of 53, showing 1-20
9.5

The Blue Arrow Care Group - Richmond Kingston & Elmbridge has a Review Score of 9.5 (9.480) out of 10, based on 7 reviews in the last 2 years. Over all time The Blue Arrow Care Group - Richmond Kingston & Elmbridge has 53 reviews.

Overall Experience

  • 39
  • 14
  • 0
  • 0
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Date Published

53
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4
7
46

Review from Lorna F (Power of Attorney of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's stepfather has been a client of Blue Arrows for 4 years, beginning with two care visits a day and progressing through to live-in carers supported by regular visits from additional carers due to the complexity of his needs. Over this time the carers have provided him with great care, tuning
in to his needs and finding ways to support his communication as he became harder and harder to understand. As we live overseas, having daily updates on an app meant that we felt comfortable knowing his routine and having prompt access to any issues.

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Review from Keeley S (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two awful agencies, I hit the jackpot third time lucky! These ladies go above and beyond, and have restored my faith in the word care! For the first time in a year and a half I no longer have to check cameras constantly, race around or worry about Mum. Mum is happy and treated with the care and
kindness she deserves, and I in turn am now relaxed, happy and far less stressed. This agency should be a role model for all care agencies!

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Review from E L (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this care provider for over a year now and I would not hesitate in recommending these care providers.

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Review from I C (Nephew of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using Blue Arrow Care for my aunt about 7 months ago following a recommendation from a friend.
We met with the supervisor for the area who asked numerous questions to build the foundation for my aunt’s care needs and informed me who the main carer would be. I was also given details of the
app they use which flagged up any concerns and enabled us to keep track of the visits. We found this very useful.
Sadly, my aunt passed away a few weeks ago, her only wish was to stay at home, and I believe this was made possible because of the excellent care, kindness, and compassion that she received from all the carers. On the few occasions that the carers were running late, they kept me updated which enabled me to keep my aunt informed and ease any worries. If they were running late, they didn't then rush my aunt to make up time, more often than not they would stay longer than their designated time. I would thoroughly recommend Blue Arrow Care to anyone.

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Review from Jean L (Friend of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for restoring our faith in care. Blue Arrow Care Group have been looking after my sister-in-law for 6 months and the improvement to not only her overall well-being but her mental well-being have been outstanding. After trying 2 other agencies I was starting to lose faith, however, Blue Arrow
have completely restored that. The carers always go the extra mile, and communication with all the managers and office staff is first class. Thank you for everything you do.

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Review from L B (Daughter of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Arrow has been looking after my mum now for nearly three years. At the outset, she was very anti carers, and we, as a family, feared how things would go, but our worries were unnecessary as Mum immediately took to her "lovely"(her words) carers. She looks forward to her daily visits and enjoys
chatting with them.
Recently their flexibility enabled Mum to attend her granddaughter's wedding reception some 30-odd miles away, and not only was this service provided free of charge, but it meant that three staff members selflessly gave up their evening and went the extra mile to make it happen.
The support of the company with its professional team of carers is very reassuring, and we, as a family, know that she is in good hands. Thank you.

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Review from Rhys F (Friend of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are always friendly and make sure my friend is looked after to the highest standard. She had also recommended Blue Arrow Care to a friend who needed help after being in hospital. Nothing is too much trouble, they even phone her to make sure she is ok too

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Review from Caroline G (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in a care home for numerous medical reasons but wanted so much to get home and with the help of Blue Arrow carers in December 2022 this was possible. I was at my mum's home daily so got to know the girls very well that helped her daily and noticed they were nothing but caring and kind.
Nothing was ever too much for them to do either and they would always take time to talk and chat with my mum not just 'go through the motions' of their tasks. Mum used to get 45-minute visits and these were never rushed, sometimes they would run over and sometimes not, but they would never just 'clock off' after 45 minutes. One of the directors is always available and very easy to communicate with and extremely accommodating to last-minute requests. Mum has had to move permanently into a home as unfortunately being at home didn't work out, but I will miss dealing with Blue Arrow and the girls and highly recommend them. Many thanks!

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Review from K B (Power of Attorney of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly family care offered by this company exceeds the monetary cost of care. They provide a family feel and support that many cannot actually experience because of distance and time. We have been welcomed into the Blue Arrow Care family and it is the best home care experience we've ever had.
So grateful for this company and their ethos.

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Review from J M (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad we had Blue Arrow looking after my mother for the last year of her life. Losing a loved one is obviously difficult but the care she received from Blue Arrow was amazing. She was suffering with dementia and not only did she benefit from their care but we did too. They always kept us informed,
gave us advice, and took charge of situations where we were floundering. If one of the carers was in any way concerned about mum I would be contacted, but they also informed the district nurses if she needed some additional care. They were always so friendly and chatty with Mum, and because of her dementia they chatted all the time, explaining what they were doing and providing constant reassurance. What was a challenging time for our family was made so much better with the assistance of Blue Arrow. My family would like to thank all the carers who looked after Mum, the office team and the management. Thank you.

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Review from J S (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Arrow cared for my mother for years. She had MS and this year was diagnosed with cancer. Her condition very quickly deteriorated, and the carers were not only compassionate and empathetic with my mother but also with all the family. They treated her with dignity and respect, and they kept us all
informed about what was going on and if there was anything that needed to be escalated or investigated further. They quite clearly cared for my mum, and I do not know how we would have coped without them. They work incredibly hard, and we all thank them so much for everything they did and continue to do for others.

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Review from H R (Daughter of Client) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Blue Arrow are always willing to help in any way they can. The admin staff are responsive and it is not hard to get hold of somebody. The hard-working carers are proficient, kind and genuinely care about their clients. If there are any problems you always feel as if you can be honest and will be listened
to whilst they do their best to respond.

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Review from S B (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the standard of care provided by Blue Arrow to be exemplary. The ethos of this company is professional, kind and efficient. Our Mum has MND, which is a progressive condition, thus her care needs have changed and greatly increased over time. The managing directors have been extremely supportive
every step of the way. Not only to our Mum but also to the family, at a very emotional time for us. The carers are very empathetic, compassionate and patient when caring for our mum. This is very important with her condition. Blue Arrow has been caring for our Mum for 6 months now and we cannot imagine how we would have coped without them!

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Review from S P (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Arrow has been looking after my mum for the past 6 months and I have no words to describe how amazing they are. My mum has MND which is an extremely difficult disease to handle, however, the carers have made this time as easy as possible for us. They go above and beyond to make my mum comfortable
day in day out, they accommodate for her changing needs rapidly and are able to adapt to her circumstances every day. My mum loves all of the carers and looks forward to seeing their smiling faces all day!

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Review from Yasmeen Z (Friend of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very close experience with Blue Arrow Care as they looked after my friend whom I visited every day and therefore I got to know them well. I found them to be exceptional in every way. They went over and above the call of duty and were so kind, professional and compassionate. I trusted them completely
and I know that my friend couldn’t have had better care. I cannot rate them highly enough and I recommend them to give their best in situations that can often be distressing. They would always be my first choice for carers for my loved ones and I will always be grateful to them for what they did for my friend.

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Review from Caroline S (Daughter of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from a great team - looked after our mum with great care and humility - kept us fully informed and made great suggestions and recommendations - always felt we were in very safe hands - would highly recommend

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Review from Anne R (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Blue Arrow Care for my mum a few months ago after a truly horrendous experience with the previous agency. Before the first visit, the manager called, asked numerous questions to build the foundation for Mum’s care needs and informed me who the main carer would be. I was also given details
of the app they use so I could access to see when a visit had taken place and any concerns, etc. The saying, save the best for last, was totally relevant here as sadly Mum passed away a few days ago. Her only wish was to stay at home, and I believe this was made possible because of the excellent care, kindness and compassion that she received from all the carers, but especially the end of life team. I was with Mum a lot when the carers visited, and as the app also showed, they spent the time with Mum that was needed. On the few occasions that carers were running late, they kept me updated but didn't then rush Mum to make up time. By far the best agency we have used, thoroughly recommend.

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Review from Georgiana B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to the team at Blue Arrow Care Ltd who nursed my wonderful Dad between April 2020 and June 2021. He was so well looked after by you all with such love and care, we really couldn't have asked for more. It is hugely appreciated by my family and I know that my
Dad was very grateful to you all. My sincere thanks also for the emotional and practical support you gave us all, but particularly to my Stepmother, during this very difficult time. We will always remember the girls from the team very fondly and with huge admiration for the work you all do.

Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Georgie your words mean everything to us, dad and you all will be missed, what a beautiful family you all are. Thank you again, Lucy, phaedra and our team.


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Review from Sandra B (Daughter of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency is super efficient with highly trained carers not only in caring for my mother but also in safeguarding her. Caring is not just about washing and dressing a person but being the ears and eyes for the relative that their loved one is being cared for with dignity and grace. The director of
this company demands a high quality of service from her staff and the results are very clear as relatives like me are so grateful having found carers from this organisation. A bonus is how lovely and professional the carers are and the application provides me with peace of mind that I'm receiving feedback daily on my mother's care. The agency is very transparent with its delivery and will also listen to the need of the elderly and the relative. I would highly recommend this service on this basis.

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Review from L A (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to act in a professional and efficient manner.

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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is calculated as follows: ( (33 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about The Blue Arrow Care Group - Richmond Kingston & Elmbridge

What Type of Services does The Blue Arrow Care Group - Richmond Kingston & Elmbridge offer?

The Blue Arrow Care Group - Richmond Kingston & Elmbridge offers Home Care.

How many Carers does The Blue Arrow Care Group - Richmond Kingston & Elmbridge employ?

The Blue Arrow Care Group - Richmond Kingston & Elmbridge employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Blue Arrow Care Group - Richmond Kingston & Elmbridge to verify any information. View our terms and conditions. The Blue Arrow Care Group - Richmond Kingston & Elmbridge has a Basic Service – more info.