First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.9 83 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

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Care Provided by First4Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Cole (Manager)

Funding & Fees Guide for First4Homecare Ltd

  • Prices

  • From £23.74 per visit

  • We're always happy to discuss fees informally

First4Homecare Ltd Reviews (83)

Total of 83, showing 1-20
9.9

First4Homecare Ltd has a Review Score of 9.9 (9.874) out of 10, based on 15 reviews in the last 2 years. Over all time First4Homecare Ltd has 83 reviews.

Overall Experience

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Date Published

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68

Review from S R (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since October 2024 staff from First4Homecare have been really good, on initial contact established Mum's requirements & provided at short notice support for Mum's daily care.
The Team of the core staff get on well with Mum who looks forward to seeing them each day. The ladies are very caring & professional.
I would have no hesitation in recommending them.

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Review from Andy C (Son of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers do a great job and are always very accommodating to Mum's needs. The appointments are always attended as scheduled and never missed. It's enabled mum to carry on living in her own home which is important to her and also a comfort to me and my sister knowing she's being well cared
for. Our dad (who was also a First4Homecare client) passed away in May 2024 and the carers provided further care, understanding and support to us all at the time when greatly needed. If ever asked I would recommend First4Homecare.

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Review from Richard P (Son of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic bunch of carers, I needed someone to look after my dad at short notice and rang the Manager, she went out of her way to help us at a really difficult time, not only that they gave us confidence when talking and meeting the staff that we were in good hands and kept me informed of everything
was happening. I can't recommend them enough.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our service, your father is a real gentleman and fiercely independent and we were only too happy to help for that short time period and would do so again if needed.


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Review from Phil B (Nephew of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are extremely grateful to First4Homecare for helping our aunt with various household and personal care tasks, as we live over 80 miles away and couldn't make very regular visits. My aunt was very fond of one of the carers in particular and was grateful to have someone to chat with and
assistance with tasks that she was finding increasingly difficult. Sadly my aunt passed away in July, and First4Homecare provided fantastic support on that difficult day.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, your Aunt was a long standing client of ours and we miss her. We're so pleased that she formed such a bond with one of our staff members.


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Review from Tracey D (Mother of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was second to none, especially from her key worker who went over and beyond to ensure my daughter was comfortable and happy. Always smiling and built a great relationship with my daughter so I knew she was in safe hands and looked forward to her visits. I know she will miss her now
that she is getting stronger and more independent.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review. We are pleased that your daughter built such a strong relationship with her key worker and we hope that she is well on the road to recovery now.


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Review from L J (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over four years now, First4Homecare has been coming in every morning to assist my mother with her personal care. Always give notice if times need to change, which is helpful, as Mum always makes sure she is ready.
The morning visits take the pressure off me. I am confident she is being well cared
for, for which I am grateful. Excellent service.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our service, I think your mother knows us all well now!


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Review from Sally A (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been involved with my parents for a number of years now.
This last year they have continued to provide a high standard of care and support under some difficult and ongoing circumstances.
As a family, we rely on them completely to work with us in partnership to support our parents with
kindness, dignity, respect and safety, as their needs change.
They know my parents well and bring conversations and fun too, much-needed social aspects of the care offered.
From the care team to supervising and managing, we receive the full package and appreciate it.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for your continued support for our service. We were all so sorry to hear that your father passed away in hospital and we would no longer have the privilege of caring for him at home.


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Review from Sharon S (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of First4Homecare for around 2 and a half years now and have nothing but praise for them. When I asked my mother her views she said 'I truly think they are brilliant. The carers are all absolutely lovely and I think that the manager equally looks after the carers and
the people they care for.' Little extra touches on special occasions are very much appreciated and really make us feel that the service users are genuinely important to them. Knowing that the carers will be visiting with a smile and a chat gives my brothers and I huge reassurance and Mum looks forward to their visits. I can't thank them enough.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you and your mother so much for your review of our service. It is heartening to hear that you also have the perception that we care equally for our staff as that is something we strive to achieve.


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Review from Janet A (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies of the Care Provider are kind and caring and friendly and treat my father very well. They are also very professional and help with tidying up and preparing snacks and drinks which is very much appreciated.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review and I'm pleased to know that you find the care staff caring and friendly.


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Review from Tony M (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from First4Homecare and really helped out at the last minute with care for my mum when she had a number of falls. The care manager and all the care team are really good and my mum has built a great relationship with all of her carers.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our service and we were happy we could help.


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Review from Jane L (Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very good and supportive. Also, take me out and to the hospital dentist etc. Couldn't fault them.
Would highly recommend it.
Give tips on how to do things differently and make them better. Nothing is too much trouble.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review and it’s nice that we have such a long-standing relationship with you.


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Review from P G (Wife of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks for the excellent service and professionalism that my husband has received over the last two years!
The staff always went above and beyond, he would always look forward to the different girls coming on certain days as it would just make his day. They would
all make a point of interacting with him on certain topics which was really good as he wasn’t one for going. My husband will miss all the girls immensely.
Kind regards.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review. All the staff enjoyed visiting you and your husband, and I'm so pleased that he looked forward to their calls. We wish you both well in this next chapter in your lives.


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Review from Beryl P (Sister-in-law of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first got involved with First4Homecare Ltd in 2017 when they started to help with the care of my eldest sister, who suffered from Alzheimer's. They were extremely good at helping with her personal needs, and I could see that my sister valued them. In December 2021, my sister went to live in a care
home, where she subsequently died in July 2022. My sister's husband also started to receive care from First4Homecare Ltd during the latter part of 2022, and I have nothing but praise for the way they now look after my brother-in-law. I also appreciate the fact that they keep me well-informed on a need-to-know basis.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review. For us, to have been involved with a family for over six years is a privilege and continuing care for your brother-in-law after the sad loss of your sister seemed a natural transition.


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Review from Terry C (Brother-in-law of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we live a few hours drive away from my sister-in-law, we have been able to feel comfort in knowing that she is being well cared for by the team at First4Homecare. The feedback from friends and other family members have all been positive.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, it's nice to hear that all feedback is positive and we feel that a good relationship has been established with your sister-in-law.


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Review from M O (Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get excellent care from all the staff, who arrive on time usually, more or less, but I also expect them to arrive on the minute. My one grumble (a minor one) is that the appointments are frequently at the same time as my (and my son's) tea time - as he comes home at 5.30 pm and may be going out at
7.00 pm. I time the meal for 6.30 pm. On the whole though I would not want to shower later in the evening.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, we do try to accommodate your specific preferred times but this isn't always possible, the most important factor is that you feel you have excellent care on the few calls you receive every week.


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Review from Joanne B (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team initially cared for my mum after her discharge from hospital a couple of years ago and her subsequent sudden loss of mobility. They provided a great service helping dad who was too weak to be handling mum; her personal care was provided in a very kind and understanding way while also managing
to 'have fun' with them both - neither have lost their sense of humour! With gentle help, mum got more confident and we eventually dispensed with the need for the team to be involved. Then dad got rushed to hospital in October last year (2022) and we didn't hesitate to contact the team again to help out. They really are great and certainly give me peace of mind, knowing that someone is calling in regardless of what duties they perform. I also appreciate the flexibility in terms of changes to requirements as they happen.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our service and I think it highlights the flexibility and peace of mind we offer to families, whether that is some help with household duties to full care, several times a day. We're pleased to hear how the service helps both your parents and yourself.


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Review from Gayle C (Daughter of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend First4Homecare. The staff are excellent competent, professional, friendly, kind and reliable. Without them, Mum would be unable to live on her own at home. They have been able to adapt their approach and level of care as mums' needs have changed. Mum is happy and feels well-supported
and cared for. Thank you First4Homecare.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review of our service. I think your mum is now used to seeing the care staff and is accepting of their visits,


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Review from Tina B (Daughter-in-law of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an illness, we had to change the way my mother-in-law was cared for. First, 4Homecare was quick to put the care in place we needed. Since the start of January, the care plan has been revised three times but she has never been without care. Thanks to the team she is able to stay in her home. As
her son has his own health issues to deal with knowing she is being cared for is a weight off his mind, especially now as we have been told about the open pass app. We cannot thank First4Homecare enough for everything they do and the peace of mind they give the family.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, we've looked after your mother-in-law for a long time now so it's important to us to be able to be flexible and responsive to her changing needs.


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Review from Susan H (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care visits from First4Homecare twice a day for the last year. The service is well organised and reliable, so there has never been an occasion when a visit has been missed. The carers are kind and patient with her, and very caring. The admin and finance systems are excellent,
so I am always able to obtain current information on my mother's wellbeing, and I've had no problems with billing/payments. An excellent service.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review of our service, we do hope we have made a positive difference to your mother and given you peace of mind.


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Review from Joanne T (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First4Homecare have looked after my dad for several years. I cannot rate them highly enough - they are excellent and have made a huge difference to my dad and I have no doubt that he would not be able to continue living in his own home without them. The team of carers do an amazing job and we have total
trust in them to look after him. First4Homecare are also very proactive and always keeps us in the loop - looking at options to help him as his Parkinson's progresses and liaising with medical professionals on his behalf as needed as we are not living locally. They are like part of our family and I cannot thank them enough.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, we really appreciate your trust in us to continue caring for your father.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for First4Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (11 Goods x 4) ) ÷ 87 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager

Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.


Steve

Steve Hodder

Job Title: Director

Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.


Frequently Asked Questions about First4Homecare Ltd

What Type of Services does First4Homecare Ltd offer?

First4Homecare Ltd offers Home Care.

How many Carers does First4Homecare Ltd employ?

First4Homecare Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First4Homecare Ltd to verify any information. View our terms and conditions. First4Homecare Ltd has a Platinum Service – more info.