First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.9 83 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

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Care Provided by First4Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Cole (Manager)

Funding & Fees Guide for First4Homecare Ltd

  • Prices

  • From £23.74 per visit

  • We're always happy to discuss fees informally

First4Homecare Ltd Reviews (83)

Total of 83, showing 21-40
9.9

First4Homecare Ltd has a Review Score of 9.9 (9.874) out of 10, based on 15 reviews in the last 2 years. Over all time First4Homecare Ltd has 83 reviews.

Overall Experience

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Date Published

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68

Review from Max B (Son of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team has been caring for my mother for a number of years from when she first started needing care at home and ongoing at this time now with four visits per day. I have always found them to be totally dependable and trustworthy. The staff worked continuously through the pandemic and maintained a
cheerful and efficient service throughout.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, your mother is now our longest-standing client and I feel that between her, us and yourself, we've very much shared her care journey to date and we value that cohesive relationship.


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Review from Dean L (Son of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From when I first contacted First4Homecare Ltd to arrange help for my elderly mother who lives with us they have been excellent. All the staff that deal with my mum have been supportive of her and treated her with the utmost dignity. Reliable, professional and most helpful in all matters.
I would highly
recommend First4Homecare.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review of our service, all the team enjoy visiting your mother.


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Review from Mark G (Son of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care this company provided for my mum was nothing short of superb. They literally look after people like they are their own family.
Mum loved the carers coming in not just to help her but it was the company and a different face to see every day.
Their professionalism is second to none and would
always ring me if any issues with mum, I had absolute trust in every single carer that went to my parent's house and cannot thank them all enough for giving her nothing but the best care even though she was unwell and we knew it may not be for long.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your very kind review of our service. I know the staff who visited had a great relationship with your Mum and enjoyed the visits and caring for her.


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Review from Sue B (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became apparent that mum needed some daily help preparing a meal and taking her medication we contacted First4Homecare and right from the start they were really helpful in sorting out what mum needed. The girls are lovely and make sure mum has everything she needs and always leave the kitchen
clean and tidy. When I recently needed to make a change to the number of visits it was sorted quickly and efficiently. I would definitely recommend them to anyone needing a bit of extra help, either for themselves or a family member.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review of our services and I'm pleased to hear how well things have gone.


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Review from C K (Wife of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband by First4Homecare was superb. The carers were kind, considerate and very capable. They treated my husband with great respect and consideration, making his last days as comfortable as possible. We, his family, also felt very supported and helped by them.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review at what must be a difficult time for you all. We're so pleased that we were able to help and that you felt so supported by the team.


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Review from Jane W (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff have provided regular care to my mum for a couple of years. Mum has dementia, fairly mild as yet, the carers involve her in deciding what needs to be done but also work to a pre-decided routine, so tasks get done on a regular basis. They were reliable during Covid and took great care over
infection control. Altogether, very happy with the care

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, your Mum is a delight to visit and we're so pleased that you remain happy with her care.


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Review from Jenny P (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been great throughout the ups and downs of a very trying year. All of the carers do an amazing job, they go above and beyond! So much so it has allowed my mum to carry on living in her own home. Wonderful support for mum - and huge peace of mind for my sister and I.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review, recent times have certainly been challenging but our job is to maintain the high standards of care that we pride ourselves on. We're pleased to have succeeded for your Mum and that you trust in our care.


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Review from Lesley P (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really impressed with the care First4Homecare provide for my Mother, they go over and beyond what I'd expected. They offer a service I know I can rely on to ensure my mother has all her daily needs. The carers are always cheerful and accommodating, it's so important when some days they are the
only people she sees. A nice touch at Christmas, they gave her some gifts and even a few decorations to brighten up the living room.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review. Your Mother is amazing for her age and the staff have got to know her so well over the last few years.


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Review from John H (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to the implementation of care, First4Homecare have been wonderful. Nothing is too much trouble, nothing is overlooked and the care for the client (and relatives) is second to none. It is a huge leap of faith to entrust the care of a loved one to people you don’t know, and we
don’t regret our decision to use First4Homecare. The carers are wonderful; loving, professional, and diligent, they are practically members of our family now. I can’t recommend them enough.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your lovely review of our services, it is always good to hear that clients and their relatives are happy because we understand that it is a huge leap of faith to entrust the care of loved ones to us.


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Review from J H (Granddaughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care already and with only a few days in, he’s gone from quiet to his full-of-life, happy, chatty old self. He is not dreading the carers coming in because he can’t wait to see them. The overall care is miles better than previous caregivers. We give 11/10 from us as a family! Can’t thank First4Homecare
Ltd enough for the amazing standards they have.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you so much for your lovely review and it's great to hear the impact the care has had on your grandfather.


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Review from Elizabeth L (Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 4-year-old grandson collapsed on Friday 11 December and I was left distraught. I rang my carer who had left me just 10 minutes before. She then rang the office and another carer took over her client and my carer came and sat with me until we knew the boy was going to be ok.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review, I’m glad the carer gave you extra support


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Review from Maureen S (Wife of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First4Homecare came first to help with my husband's care in January when he just needed assistance once a day in the morning. He was then admitted to hospital for 2 months and became increasingly frail. On discharge in April, he needed care four times a day. I contacted First4Homecare who agreed to
provide the care he needed. They arranged the time of discharge and came straight away to assess his needs. Care was arranged and I was given a plan of times and carers. All the carers who came were kind and attentive to his needs and considerate to me including decisions needing to be made. Each week I was given a plan ahead and although it occasionally had to be changed I was always kept informed and never let down. On the day he died, they were with him and supportive to me until my family arrived and the nurse informed me. I really appreciated them all and the care they gave and highly recommend First4Homecare.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thanks for your kind review of our services, your husband was a pleasure to care for, a true gentleman right up until the end of his life.


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Review from Julie B (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is excellent and nothing is too much trouble. The interaction with dad is amazing and it has made a massive difference to dad's/our lives. They are always happy to help and communicate with the family when needed. Cannot thank them enough for all they do.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your lovely review, your Dad is one of the clients we've been caring for the longest and I know the staff have a great rapport with him.


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Review from Sarah B (Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very organised, pleasant and efficient staff. I have no complaints at all.
They have given me a detailed schedule of attendance and my son is able to monitor progress via an app.
I look forward to their attendance and care.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review, we all thoroughly enjoy visiting you.


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Review from Jill F (Wife of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was discharged from hospital I needed some support and First4Homecare Ltd have been brilliant. He has been readmitted a couple of times and each time, unfortunately, I have had to cancel their support at short notice and they have completely understood. I would certainly recommend them
to anyone.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thanks for your kind review, we hope further hospitalisations aren't necessary for you and your husband's sake!


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Review from David H (Husband of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A team of bright, thoroughly committed, professional and caring people. The manager and her colleagues looked after my wife for around 5 months with the utmost thought and care under challenging circumstances. They built a strong rapport with my wife and family and seemed more like close friends than
carers. People who you can trust. If you want a team of lovely professionals willing to do everything that they can for your loved one then I highly recommend First4Homecare.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your lovely review of our services, our whole ethos is built around delivering professional and friendly care and it seems we have achieved that with you and your family.


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Review from Caroline H (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very satisfied with the care she receives. The carers are all very friendly and have on all but a few occasions, due to unforeseen events, arrived at the time on the schedule which you receive every week.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your kind review. Unfortunately "unforeseen events" are a bit of an occupational hazard but we work hard to keep these to a minimum.


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Review from David S (Son of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The First4Homecare Ltd team were wonderful towards my 98-year-old mother, making it possible for her to stay in her own home until she became too ill to care for herself in between their visits. Each team member became a friend as they added their personal care for my mother. I was able to relax knowing
that my mother was well cared for.
Their communications with me were regular and caring for me too.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your review. As you already know, the staff thoroughly enjoyed caring for your Mother and were sad when she was no longer able to stay at home.


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Review from Jill G (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I strongly recommend First4Homecare Ltd to anybody who is looking for a professional, reliable and caring service for their family members. We have been using this service now for a number of years for my elderly mother of ninety-four. We have been very happy with the level of care my mother has received
from all of her caregivers, she is extremely lonely and really looks forward to seeing the girls for some company and a chat. The director does an amazing job at selecting such great carers, they are all lovely and will help around the house wherever is needed. I also feel my mother is very safe in their hands. We are extremely grateful to the whole team. Thank you!

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your lovely review of our services. The staff all enjoy visiting your Mother, who is amazing for her age.


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Review from Carol V (Wife of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from hospital in October and he was very poorly, I was introduced to First4Homecare and I found them to be very caring and understanding what was needed for my husband. They are very professional in their work but also friendly and very kind to both myself and my husband. All the
staff are fantastic and I can’t thank them enough for what they do.

Reply from Fiona Hodder, Manager at First4Homecare Ltd

Thank you for your lovely review of our care. It's always nice to hear that the staff are fantastic as that is always our aim as well as developing the great relationships you have formed with them, which I know the staff also value.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for First4Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (11 Goods x 4) ) ÷ 87 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager

Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.


Steve

Steve Hodder

Job Title: Director

Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.


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