Victoria Home Care Solutions

Office H, Arnold Business Centre, Brookfield Gardens, Arnold, Nottingham NG5 7ER
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9.7 10 Reviews
  • Victoria Home Care Solutions, Nottingham
Victoria Homecare Solutions provides care services to people in their own homes, helping them to remain independent and in familiar surroundings for as long as possible. The skilled care workers strive to help the people they care for reach and maintain their optimum state of health and wellbeing. Clients are treated with respect and dignity, while individuality and choice is strongly promoted.

Clients receive a tailored care package which is delivered by staff with a person-centred approach, compassion and care. Services offered include personal care, companionship (such as shopping, socialising and days out), community care, domestic support, hospital to home support, and night care.

Care Provided by Victoria Home Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tracey Coleman & Michael Coleman
  • Person in charge
  • Tracey Coleman (Registered Manager)
  • Admission Criteria
    • Adult care only

Funding & Fees Guide for Victoria Home Care Solutions

  • Prices
  • £24 to £27.00 per hour per care assistant


  • The fee is double on bank holidays per carer, we charge a retainer fee for any admissions to hospital or other time away from the agency if the Service User wishes to keep open their space.


Victoria Home Care Solutions Reviews (10)

9.7

Victoria Home Care Solutions has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Home Care Solutions has 10 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

VHS looked after our dad for 2 years, our only regret being we did not find them sooner. We would recommend them absolutely. Their expert knowledge of the care system/NHS was invaluable. They knew what equipment was available to keep our dad at home & mobile after his stroke thus helping him maintain
his independence as much as possible. I always remember our first meeting probably 40 mins max; they just got it straightaway & everything we asked for was put into place seamlessly seven days later. We never looked back. Having endured less positive experiences with previous agencies I believe VHS are the model that should be used for all agencies & I'm exploring ways I can share that information in the future. VHS were professional & efficient but just as important they were caring, positive & happy when they walked through dad's front door. Dad, me & my brother all laughed & cried a bit and VHS looked after us all! There aren't enough words to thank them properly. xxxxx

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Overall Experience  Overall Experience 5.0 out of 5

A person centred service with attention to detail. Small team so perfect for dad who would not do well with too many new faces. Friendly , respectful, safe and caring. I feel so confident that I have started to live my life again after the loss of my mum in April 2024. The communication is superb. The
greatest plus for me was to find caters who can use their initiative, are bright and professional but can build trusted relationships. Very experienced and well trained. 100% happy.

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Overall Experience  Overall Experience 5.0 out of 5

This Company has a very personal approach if I could give 10 Stars I would the staff and the office go above and beyond all so hands on and we have seen such a massive change in my Dads health and wellbeing I would 100% recommend thanks so much to all involved

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Overall Experience  Overall Experience 5.0 out of 5

The care my aunty receives is second to none. She is happy and contented in her own home and this is down to the care of the team at Victoria Home care solutions and her nephew and myself. They maintain her safety and dignity at all times. The carers know how to make her laugh and fulfill her health
and physical needs. They are always happy, pleasant and respectful.

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Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring ,any questions you have are answered quickly . They care very much about elderly people and have shown a lot of understanding and compassion. Very trustworthy, I love the daily updates and I feel like they really know my Mother -in -law.Overall a very good experience and
this has made my life less stressful . Well done to all your caring team.

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Overall Experience  Overall Experience 5.0 out of 5

Our cousin says that Victoria Home Care Solutions are simply wonderful, and we totally agree! The carers who visit are always extremely courteous, kind, considerate, polite, thoughtful, willing to do anything and totally reliable. We were delighted and relieved that they were able to start coming to
visit our cousin at very short notice, and that they have adapted the frequency and length of visits as her health has improved. Their use of the Birdie app is brilliant, too, enabling us to see exactly what has happened after every call. We are all very grateful to them!

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Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and the manager is very hands on too, happy to discuss things snd offers support too. They are very well trained with high standards and a great understanding of older people and their needs. My mum looks forward to their visits. She enjoys the conversation and support given
which may be walking with her to the shop or doing a jigsaw. All the staff are patient, tolerant and understanding. Nothing is ever too much trouble for them!

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Overall Experience  Overall Experience 5.0 out of 5

Victoria Home Care Solutions are a very professional company with exceptionally well-trained staff. All the ladies who have attended my wife have been very caring, attentive and willing to go that extra mile to look after my wife. I cannot recommend this small company and management enough.

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Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with Mum providing chats on visits and keeping me informed of any issues. Always ask her what she wants to eat and not just given anything.

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Overall Experience  Overall Experience 5.0 out of 5

Victoria Homecare Solutions provided care for my friend over a long period of time. This review relates to 2021. They provided exceptional care to the service user, supporting him. They liaised with the GP, District Nursing Service and other agencies as my friend's health deteriorated and he moved onto
end of life care. They kept him comfortable, cared for him with dignity and kept me informed. They did shopping for him as had more of an idea of his diet towards the end of his life. They treated him with compassion and cared for him until the end of his life. During the Covid pandemic, they followed the guidelines of government and their own including wearing appropriate PPE, testing of staff and we had no issues with Covid and felt safe with them attending to him


I would highly recommend Victoria Homecare Solutions as a care provider to anyone in the local area for homecare support.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Victoria Home Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Victoria Home Care Solutions is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Victoria Home Care Solutions is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (8)

Victoria

Victoria Millband

Job Title: Team Leader

Joined: 2016

Victoria has been employed in the industry for over 15 years, working in various care homes and then changing to home care, Victoria holds an NVQ Level 3, Victoria is up to date with all mandatory Training, Victoria's specialities are Pressure area care, end of life care, medication administration. Victoria is competent in all other areas. Victoria is the Team Leader of a small team of care staff, she is available for staff queries, and concerns and will ensure that all staff receive a full induction and are competent within their role before being able to complete care calls alone. Victoria is friendly, caring and very calm, she can handle any situation including emergencies. Victoria has 10 years of experience with Elderly and Dementia Care.


Jackie

Jackie Gordon

Job Title: Community Carer

Joined: 2018

Jackie has been employed with Victoria Homecare Solutions for 7 years now, she is a very caring and tentative person, always delivering an excellent standard of care to our Service Users. Jackie can communicate effectively with the multi-discipline team. Jackie can induct new staff as she knows the Service Users' likes and dislikes, Jackie has an excellent relationship with the Service Users she visits on a regular basis.


Carina

Carina White

Job Title: Community Carer

Joined: 2018

Carina has worked with Victoria Homecare Solutions for 7 years, Carina is a bubbly, caring individual, who can make all of our Service Users laugh or smile, all of the Service Users who Carina visits enjoy her company, Carina delivers an excellent standard of care showing compassion to all. Carina is trained to a high standard and all Mandatory training is current. Carina can deal with any situation she may encounter with a professional attitude.


Chantelle

Chantelle Stevenson

Job Title: Community Care Assistant

Joined: 2018

Chantelle has been in employment with Victoria Homecare for just over 7 years, she is trained to an excellent level and has completed all of her Mandatory training. Chantelle is confident within her role and can deliver care to the optimum level, showing compassion and empathy, she can build on qualities with Service Users and offer the correct care package bespoke to the Service User, Chantelle is passionate about her role which shines through.


Natalie

Natalie Turner

Job Title: Community Care Assistant

Joined: 2023

Natalie came to us without any experience within the care sector, although you would not believe it, she is a natural at kindness and care, this gave her a great start, Natalie has worked very hard for the past 2 years and has definitely cracked it. Natalie delivers excellent care to the optimum standard. Natalie can communicate well with the Service Users and members of the Multi-discipline team. Natalie is trained in all of the Mandatory training.


Leslie

Leslie Walker

Job Title: Community Care Assistant

Joined: 2024

Leslie came to us with an abundance of experience in the care sector both as a PA and community care. Leslie studies at University so her routine is flexible. Leslie is a kind and caring person who delivers an excellent standard of care, Leslie has completed her Mandatory training. Leslie has been a member of the team 18 months ago.


Rebecca

Rebecca Coleman

Job Title: Community Care Assistant (Bank)

Joined: 2016

Rebecca works with Victoria Homecare on a Bank basis, basically when we need her. Rebecca covers staff leave, Rebecca has many years experience in care, she delivers care to an excellent standard showing compassion and empathy. Rebecca can communicate well with all of our Service Users, Rebecca has a good rapport with the Service Users and their relatives. Rebecca is trained to a level 3 NVQ, Rebecca has completed mandatory training. Rebecca's main employment is within a children's nursery.


Iwona

Iwona Rygielska

Job Title: Community Care Assistant

Joined: 2024

Iwona is employed by Victoria Homecare on a part time basis to fit around her children and other responsibilities. Iwona delivers care to an excellent standard showing compassion and empathy, Iwona can communicate effectively with Service Users and their relatives, also members of the multi-discipline team. Iwona has many years of experience in the health and social care sector, and she brings this to the surface. Iwona is a Mum to 3 children. Iwona has a lovely personality and can be comical at times helping everyone to smile.


Frequently Asked Questions about Victoria Home Care Solutions

What Type of Services does Victoria Home Care Solutions offer?

Victoria Home Care Solutions offers Home Care.

How many Carers does Victoria Home Care Solutions employ?

Victoria Home Care Solutions employs 11 carers.