Home Instead (East Dorset & Blandford)

55 Cobham Road, Ferndown Industrial Estate, Wimborne Minster BH21 7RB
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9.6 25 Reviews
  • Home Instead (East Dorset & Blandford), Wimborne Minster
Home Instead East Dorset and Blandford offer home care and companionship with visits lasting a minimum of one hour.

The company believes quality care can't be delivered in less time.

Its service helps people receive care and remain in their own homes for longer.

Individuals are encouraged to discuss what is important to them, allowing the service they receive to be truly personal.

This gives clients and their families greater happiness and trust in the service offered.

Specialising in non-medical care in the home, the office is part of the national Home Instead family of independently owned offices in over 180 locations throughout the UK.

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Care Provided by Home Instead (East Dorset & Blandford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tilly Killeen (Registered Manager)

Funding & Fees Guide for Home Instead (East Dorset & Blandford)

  • Prices

  • £35.00 per hour
    £37.00 per hour (waking Night)
    £1650 Live In Care weekly

  • Bank holiday rate is time and a half

Home Instead (East Dorset & Blandford) Reviews (25)

Total of 25, showing 21-25
9.6

Home Instead (East Dorset & Blandford) has a Review Score of 9.6 (9.649) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (East Dorset & Blandford) has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
2
2
7
18

Review from Frances C (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that a person over 90 years of age really needs this support every day if living on their own. A lot of elderly could not afford help all the time, ideal if you need help following an operation or illness or other help. The days that you need help there is none!

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

Thank you for your review. We do understand that paying for care can be expensive and we do try our very best to keep costs reasonable for our clients. We do have information about help to pay for care if you would like us to send it to you.


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Value for Money

Review from M S (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The helper was organised to assist me to have a bath. I have some disabled fittings in the bath at home. These consist of a battery raised and lowered seat on a flexible lead which carries the power. The Care Assistant soon made use of these, lowered me into the water, washed me and then raised me and
helped me out and dried me and put some clothes on.

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

We are really pleased that our caregiver has enabled you to have a bath. Thank you for the review.


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Treated with Dignity

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Review from Joyce S (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff excellent, but feel the charge came too high.

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

Thank you for your feedback, we are sorry you feel our pricing is high, we always strive to ensure that our pricing is fair compared with the quality of the service. The hourly cost goes towards paying for the caregivers and ensuring they receive the best support and training to be able to provide the quality of care that Home Instead is known for.


We are very pleased to see that the service and the caregivers have been doing a good job.


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Review from Deborah W (Daughter of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that we met the Home Instead team, we all felt at ease. The girls have the ability to support both the client and the relatives.
I must make mention of my parent's main carer. I can best describe her as a clone of me, their daughter. She treats my parents with total respect etc, and
nothing is ever too much trouble.
In short, I don't know what we would do without Home Instead, they have changed all our lives for the better.

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Management

Treated with Dignity

Value for Money

Review from Sheila S (Client) assisted by family/friend published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers have been very kind, caring and efficient looking after me and my home.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Home Instead (East Dorset & Blandford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Home Instead (East Dorset & Blandford) is calculated as follows: ( (37 Excellents x 5) + (2 Goods x 4) ) ÷ 39 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Dorset & Blandford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Zoe

Zoe Orchard

Job Title: Trainer

Joined: 2018

Zoe joined Home Instead as a Care Professional, Zoe now trains all our new and existing Care Professionals to ensure they have all the tools they need to carry out their role.


Tilly

Tilly Killeen

Job Title: Live In Care Lead

Joined: 2020

Tilly's role is to look after all the Live in Care clients and Care Professionals.


Olive

Olive Pickles

Job Title: Care Supervisor

Joined: 2021

Our Care Supervisors ensure all client care is person-centred and delivered to the Clients requirements


Megan

Megan Owen

Job Title: Supervisor

Joined: 2018

Megan's role is to support the Care Professionals in their role and ensure the Clients receive the best quality care.


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