Ambassador HomeCare Ltd Reviews (2)
Ambassador HomeCare Ltd has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Ambassador HomeCare Ltd has 2 reviews.
Review from Loraine H (Client) published on 14 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith B (Daughter of Client) published on 21 January 2019
Submitted via Website •
Report
Overall Experience
2.0 out of 5
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.
The change from Ambassador has been excellent. Mum has four regular carers now - one carer per visit. This equals - More care, more interaction. More walking. More learning about mum as a person.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.7 (7.667) out of 10 for Ambassador HomeCare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Ambassador HomeCare Ltd is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ambassador HomeCare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
