Ambercare (North West) Ltd

Hilton House, Duchess Street, Oldham OL2 7UT
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8.0 1 Review
  • Ambercare (North West) Ltd, Oldham
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Care Provided by Ambercare (North West) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Owner
  • Ambercare (North West) Ltd
  • Person in charge
  • Susan Kershaw (Manager)
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Ambercare (North West) Ltd Reviews (1)

8.0

Ambercare (North West) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Ambercare (North West) Ltd has 1 review.

Overall Experience

  • 1
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  • 0
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Date Published

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Review from D S (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has dementia and as I live at the other end of the country finding the best help and support for Dad was a must. Handing care of a loved one over is never easy and I was both nervous and sceptical, but I struck gold!
Ambercare provides not only fabulous care but unwavering support to the family
with nothing too much trouble. I know if there are any concerns they call. Likewise, I can call and always count on them to help with ad hoc needs or requests from sorting his TV out to buying a birthday card for his neighbour, a quick, friendly phone call to the team always results in a friendly, good-humoured response & quick result. Most importantly the staff are kind, respectful, caring and fun and I trust them implicitly.
In a call last week out of the blue he said: "You know what? I'm really happy, I've got a good life, everyone's so kind and helpful I'm a very lucky man."
You can't ask for more than that can you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Ambercare (North West) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ambercare (North West) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ambercare (North West) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Ambercare (North West) Ltd

What Type of Services does Ambercare (North West) Ltd offer?

Ambercare (North West) Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ambercare (North West) Ltd to verify any information. View our terms and conditions. Ambercare (North West) Ltd has a Basic Service – more info.