Amily Homecare

Unit 37 Walton Business Centre, 44-46 Terrace Road, Walton-on-Thames KT12 2SD
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10 39 Reviews
  • Amily Homecare, Walton-on-Thames
Amily Homecare is an award-winning, family-run homecare provider based in Walton-on-Thames, Surrey and provides homecare services within the local area & live-in care services across Surrey.

Founded with a commitment to delivering personalised care, Amily Homecare prides itself on a warm, friendly approach, ensuring that each client receives tailored care to meet their unique needs.

Services offered by Amily Homecare include live-in care, home care, respite care, reablement care, and support for individuals with autism, learning disabilities, and mental health conditions. The agency also provides specialised services such as sleeping & waking nights and social services support.

Amily Homecare emphasises the importance of community and family values, extending this philosophy to their carers and clients alike. The team consists of experienced, compassionate professionals dedicated to maintaining the highest standards of care, evidenced by their CQC regulation compliance.

With a focus on enhancing the quality of life for their clients, Amily Homecare is committed to providing dependable, compassionate care that clients can trust and upon which their reputation is based.

Care Provided by Amily Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Amily Homecare Ltd
  • Person in charge
  • Tracey Hawkins (Care Manager)

Funding & Fees Guide for Amily Homecare

  • Prices
  • 30 Minute Call - £24.80
    45 Minute Call - £26.30
    60 Minute Call - £28.80


  • Rates are subject to assessment


Total of 39, showing 21-39
10

Amily Homecare has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Amily Homecare has 39 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Amily staff are excellent with their care of my mum. They are sensitive to her needs and wishes and are very responsive to any requests. They use an app which is very useful in finding out how my mum is each day.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you, Phil, it is great for us to receive feedback on the service we provide. The app is an excellent tool for keeping families in the loop with care packages and we are glad you find this useful.


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Overall Experience  Overall Experience 5.0 out of 5

Just under 2 years ago my wife passed away leaving me in a large house without any help. Fortunately, a good friend of mine immediately recommended Amily Homecare, from then on my life completely changed as I was introduced to the company owner and the live-in care manager. The first action they took
was an assessment of my requirements and personality in my home which resulted in a suitable carer to stay with me on a trial basis. All carers appointed were excellent cooks, but above all showed great competency towards the timing of administrating my medication due to my Parkinson's and a weak heart. All carers provided through Amily were of a similar personality with great devotion to duty. I am now settled with regular carers and I also receive consistent visits from the live-in care manager and owner of Amily to check that everything is well. I haven't felt as healthy or content for a long time, I highly recommend Amily to provide a suitable carer for any client.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your lovely review, John. It fills the whole team with so much joy to see you so happy and settled. It is our pleasure at Amily Homecare to provide your live-in care service.


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Overall Experience  Overall Experience 5.0 out of 5

Amily were absolutely wonderful with mum from the very beginning of the short time they were with us. The Manager was an absolute marvel, organising an incredibly caring live-in carer at short notice who treated mum like a family member and kept us updated every day. The Manager then tirelessly sourced
extra support and equipment day after day as mum's needs changed. We couldn't have managed without Amily as they allowed mum to have a comfortable and dignified end of life in her own home according to her wishes and we felt confident that all her needs were met.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for the lovely words, Clare. It was an honour for our whole team to care for your mum and ensure her wishes and needs were met. We were all very fond of her.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother was looked after by Amily Homecare for nearly 2 years. From the initial visit to set up the contract, dealing with all the various NHS services, all the dedicated 24/7 care right up to her passing, the Amily Homecare team have been exemplary. My trust had to be placed with them completely
due to the 600-mile distance I was from my Mother's home and also given the pandemic and ban on travel from Scotland to England. There was not a single situation that was not dealt with professionally and appropriately. I cannot thank Amily Homecare enough for everything they did for my Mother, she was well cared for and happy. I would recommend Amily Homecare without any hesitation whatsoever.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you, David. It means a lot to us that you had complete trust in the team to care for your mother as you live so far away. It was a pleasure for us to care for your mother and the whole team was very fond of her.


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Overall Experience  Overall Experience 5.0 out of 5

Amily Homecare have been a massive support to me over the last 4 years, I really don't know what I would have done without them. First, they cared for my Mum through her final year right up to her end of life and since then have been carers for my Dad, who has gone on to now need 24-hour care. I have
found their level of communication, experience and reliability to be excellent, they adapt to not only my Dads needs but mine as a daughter and carer in any way they can. I feel very lucky that I found Amily Homecare and would highly recommend them to anyone looking for an agency.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words, Julie. It has been a pleasure for the whole team to work alongside you to not only care for your mum but also now to provide care for your dad.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful 24-hour live-in care for my mother for the last 4- 5 months! We were told to expect the worst earlier this year and now mum is eating well, up and moving around etc and we even took her out for a few hours a few weeks ago, amazing as I never thought Mum would leave her house again. The carer
evens helps her to walk a little way outside which make her feel she is not trapped in her house. The carers have been so patient and caring. A big thank you to them all.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words. It is wonderful for us to see the progress your mother has made, it is a pleasure for the whole team to provide care and support to her.


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Overall Experience  Overall Experience 5.0 out of 5

Have used Amily for the past 16 months for my 84-year-old mother. I have found all staff to be very helpful, courteous and respectful towards my mum and I. Nothing is to difficult during their daily visits. I would highly recommend Amily.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words, Richard, the staff have built strong relationships with your mother and all enjoy visiting her.


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Overall Experience  Overall Experience 5.0 out of 5

My partner of almost 39 years has final stages of dementia. Until Amily come along I managed on my own but only just. As I work five days a week, the girls from Amily come and look after my partner twice a day. I prepare her drugs in the morning, check her blood sugar and give her the daily insulin
shot. Amily then come in, get her washed, do her hair, give her breakfast and coffee and water and make sure her drugs are dispensed. They come back lunchtime and give her food and drink. They often wash up and tidy up for us. My partner has got used to the girls from Amily now and they are an absolute Godsend to both of us. I could not go to work and pay the bills without the help they give my partner and the relief they give me, knowing she is well looked after. Any problems they phone me and it gets sorted, although this is very rare.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Peter, thank you for your lovely words. The staff love caring for your partner and we are glad we can help you in being able to continue with your work.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has had home care provided by Amily for the past year. When she came out of hospital last June, it was thought by the consultant that she needed end of life care as she was very fragile. She has needed 24/7 care, which is provided by two wonderful care staff, one of whom has been caring for
her throughout the whole year.
My friend could not have had better care, she is now stronger after being given regular and nourishing meals. Her carers, although she has dementia, have formed positive relationships with her, and she is very happy now in spite of her many health problems. She sees her carers as good friends. The care staff can get support and help from a dedicated Manager who oversees them and is on hand to help sort out any difficulties.
Everyone at Amily is extremely approachable and go out of their way to provide excellent care for the client. I would fully recommend them to provide care for anyone in need.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words. The staff love caring for your friend and we are all glad she is doing so well.


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Overall Experience  Overall Experience 5.0 out of 5

Having been let down by Bluebird at the last minute due their staff leaving I was just incredibly lucky to find via a web search engine. Amily Home Care. My mother needed carers immediately. I had not heard of them on my initial web search and was so lucky for this desperate need to find what I had
always been looking for, namely a small, local home carer providing both daycare and live-in. We used both over a period of about nine months.
One does not only get the carer assigned but also back-up as needed from their supervisor who is excellent.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words David, it was a pleasure for our domiciliary, live-in care staff and office team to care for your mother.


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Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Amily. My mum's regular carer, who helps my mother to get up, showered and dressed is punctual, caring and considerate to my mother's moods/condition. We have had different carers from Amily too and all have been really cheerful and professional.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you Alison, it is a pleasure for our staff to look after your mum.


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Overall Experience  Overall Experience 5.0 out of 5

The one thing that makes Amily a stand out different care agency from the others is the detail and care the office take with getting to know you and your needs. The assessments are very thorough and always done with the gentlest of care and utmost professionalism. I felt straight away that I wanted
to be with this company.
The carers I receive are all very friendly. They are reassuring, too, so you feel relaxed in their care. They are thorough in their work, and are polite and, where necessary, very resourceful!
I hope I never have to use another care agency. Amily is the best I have ever had, and I mean that wholeheartedly. You just can’t go wrong!

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you Kelly, the whole team love working with you and it means a lot to us that you are happy too.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are both friendly and professional, which makes the treatment a whole lot easier to manage, so much so that I don't notice the time it takes.

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Overall Experience  Overall Experience 5.0 out of 5

Amily Homecare has been providing twice-daily care to my wife for over six months. All the staff are courteous, understanding and attentive in carrying out their duties.
An excellent care service.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the morning service provided. Staff are very friendly.

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Overall Experience  Overall Experience 5.0 out of 5

We have found Amily Homecare to be the best service we have used. Very professional, caring and helpful.
Never let us down, give great care to my father. We hope to continue to use them.

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Overall Experience  Overall Experience 4.0 out of 5

All carers that visit my mother are kind, helpful and make mum feel relaxed.

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Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy with the help he is receiving from Amily Homecare. The staff are professional and friendly... exactly what he needs!

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Overall Experience  Overall Experience 5.0 out of 5

Working with the team manager we have jointly been able to provide my mother with a care package that has secured further independent living. I have also found that carers generally do care. Mum has a friendly relationship with them.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Amily Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Amily Homecare is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amily Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (7)

Tracey

Tracey Hawkins

Job Title: Care Manager

Joined: 2018

I have a variety of skills and knowledge having worked in the care sector for over 25 years and in a number of settings including hospitals, care homes and within domiciliary care. Within my role as Care Manager, I have a true passion for working with individuals to lead the lives they deserve whilst remaining in the comfort of their own homes.


I have strong beliefs that people should treat others as they would expect to be treated themselves and demonstrate this by expecting a high standard of work and professionalism from my colleagues. Throughout my previous employment, I have established and maintained good working relationships with social services which has already had an impact on the growth of the business. At the end of the working day, I like to go home knowing that I have helped make a difference.


Katie

Katie Joyce

Job Title: Live in Care Manager

Joined: 2018

I joined the management team after working with Amily Homecare initially as a carer. Prior to this, I had been in a senior role within a care home. I have a true passion for working with more vulnerable clients including those with dementia and people at the end of their life - and take huge pride in knowing I have made a difference to someone’s day. I approach my work treating people how I would expect my parents to be cared for by showing dignity, and respect and providing the quality of care they deserve. I have built strong relationships with all of our clients and am looking forward to growing the live-in care service with the same care, compassion and commitment.


As the Live In Care Manager, I will be ensuring the highest quality of care is given to our more vulnerable clients who require 24/7 support whilst being able to remain in their own homes.


Sarah

Sarah Mason

Job Title: Field Care Supervisor

Joined: 2018

I have worked in the care sector for over 20 years having gained the majority of my experience working in care homes and domiciliary care. Besides my experience, where I believe I excel is in how I connect with my clients, creating strong bonds with the elderly and those with dementia and autism in particular. Although I am not one for compliments, others have described me as good-natured, warm and with a good sense of humour.

As Field Care Supervisor, I meet and greet clients and our carers in the community - conducting assessments, gaining feedback and ensuring our work is conducted to the high standards we expect of our carers.


Butch

Butch Seal

Job Title: Managing Director

Joined: 2014

I have five years’ experience in the field of social care recruitment and ten years’ experience in the homelessness sector – having worked with a wide and diverse range of support needs. These have involved working with some highly challenging and complex issues – from severe mental health, drug and alcohol, and autism, through to working with ex-offenders, refugees, those escaping domestic violence etc.


I have a simple view when it comes to running the business – we’ll look after the carers and the carers will in turn look after the clients. It’s a methodology and an approach that’s been working well to date and has been helping us build a strong reputation in the care sector.


Rebecca

Rebecca Seal

Job Title: Operations Manager

Joined: 2014

I worked for a number of years as a full-time Carer to two elderly clients – one with physical health & mobility issues and another with Alzheimer’s. Having witnessed the level of care provided by other service providers – I knew there was a demand for good workers who could both fulfil their duties and responsibilities and who were also sociable and were comfortable spending some time with their clients. It is from this seed that Amily Homecare was born.


I am convinced that connecting and relating to people is the difference between average care and high-quality care and this is the message I strive to spread throughout the organisation. Before this, I had over a decade’s previous experience working in healthcare, homelessness and with younger women.


Jackie

Jackie Murphy

Job Title: Mental Heath PA

Joined: 2019

I have over 20 years experience of working with mental health, homelessness, domestic abuse & drug and alcohol dependency issues. In my time, I have gained a solid reputation with the social workers and social care teams I liaise with for taking on clients with more challenging and complex needs. This is due to my skills and approach in patiently working with the more vulnerable members of our communities to assist them develop their confidence and self-esteem to ultimately get them to a better place within themselves and their circumstances.


I like to think I am patient, relaxed and reassuring when working with clients who require that little bit more emotional & psychological support.


Elaine

Elaine Mustow

Job Title: Training Officer

Joined: 2020

I have been working in the care sector for over 40 years, starting in nursing and progressing through to a care manager in a residential home. I then moved into domiciliary care, where l became interested in supporting staff through training, which enabled me to progress further. As a trainer, I have undertaken several qualifications to enable me to become a Registered Health Care Trainer. I still undertake regular updates to keep my knowledge current.


Central to my role is to pass on best practices to enable the care staff to deliver the best possible care to our clients. This also fulfils regulatory requirements, as well as supporting the staff in gaining the relevant qualifications to assist them in their role.