Angelcare UK Ltd - Wakefield Reviews (3)
Angelcare UK Ltd - Wakefield has a Review Score of 8.2 (8.227) out of 10, based on 2 reviews in the last 2 years. Over all time Angelcare UK Ltd - Wakefield has 3 reviews.
Review from Paul C (Son of Client) published on 13 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
We had 2 different agencies for my mother before Angelcare.
They were both very poor with high staff turnover/poor training and very poor management.
We were therefore delighted when Angelcare found space to look after
Their carers are trained well and actually care.
They spend time talking with my mother which is so important given they may be the only people she sees during the day.
There will be occasional problems or a change in our requirements but these have always been dealt with in a professional and timely manner.
I would have no hesitation in recommending Angelcare.
Reply from Thomas Enefer, Operations Manager at Angelcare UK Ltd - Wakefield
Thanks for taking the time to review our care services. We are glad you were happy with the service, care and support received for both Dad and Mum. I will pass on your kind words to all of the staff in the Wakefield branch.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Neil L (Son of Client) published on 8 August 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Thomas Enefer, Director at Angelcare UK Ltd - Wakefield
Thank you for taking the time to review our service. We are glad both you and Mum are happy with the care and support received by us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P R (Daughter of Client) published on 27 April 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Thomas Enefer, Operations Manager at Angelcare UK Ltd - Wakefield
Hi, thanks for taking the time to review our service. I will be sure to pass on your kind words to the staff who attended your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.2 (8.227) out of 10 for Angelcare UK Ltd - Wakefield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.727 for Angelcare UK Ltd - Wakefield is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Angelcare UK Ltd - Wakefield is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
