The Classic Angels Care Group

Basepoint Business Centre, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9BF
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9.9 24 Reviews
  • The Classic Angels Care Group, Ipswich
The Classic Angels Care Group are a major Organisation in Suffolk who offer the very best in community-based services that are designed to allow a full homecare service to be delivered within a client’s own home.

They understand that your loved ones deserve the highest level of care and attention, tailored to their unique needs and preferences. Their commitment to personalised and high-quality care ensures that your family members receive the support they need to thrive in the comfort of their own home.

The team go above and beyond to transform your caregiving experience from uncertainty and worry to peace of mind and confidence. Let them be your trusted partner in providing exceptional domiciliary care services that make a positive impact on the lives of your loved ones. Together, you and they can create a caring and supportive environment where your family thrives.   

They currently provide services in Ipswich, Kesgrave, Felixstowe and Woodbridge.

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Care Provided by The Classic Angels Care Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angels By Classic (Healthcare At Home) Ltd
  • Person in charge
  • Lindsay Scrivener (Registered Manager)

Funding & Fees Guide for The Classic Angels Care Group

  • Prices

  • Prices vary from £15.20 - £38.95 depending on what day of the week the visit is on (Monday - Friday / Saturday and Sunday / Bank Holiday) and duration of visit.

The Classic Angels Care Group Reviews (24)

Total of 24, showing 1-20
9.9

The Classic Angels Care Group has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time The Classic Angels Care Group has 24 reviews.

Overall Experience

  • 19
  • 5
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Date Published

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Review from T H (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Angels Care Group
They always come to my home in a very friendly warm hearted and happy people they are morethan carers they have become more like family than carers but very professional at what they do and leave your home with such loving care and respect xxxx

Reply from Teri Sadler, Operations Director at The Classic Angels Care Group

Many thanks for your kind words . I will pass on your lovely feedback to the team , they all find it a pleasure supporting you.


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Review from Angela C (Daughter-in-law of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so grateful for the lovely care and support that The Classic Angels provide Mum. She enjoys going out on her 121 days with staff for a coffee and a cake and shopping. She also enjoys going to Felixstowe on sunny days for fish and chips by the sea! We are so grateful for the excellent
care that the team of Angels provide, the staff are always friendly and make Mum smile. Thank you to all of the team.

Reply from Talia Battley, Executive Administrator at The Classic Angels Care Group

Thank you for our positive comments. It's our pleasure caring for Mum, we are so proud of the team they all work so hard. I will share your kind words with the staff, Thank you.


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Review from Paul B (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless! Care given to my mother outstanding, all staff I have met Clean, polite, caring and above all have raised issues that have almost saved my mother's life due to the well-trained staff. I recommend The Classic Angels Care Group to anyone who needs really good care!

Reply from Talia Battley, Executive Administrator at The Classic Angels Care Group

Thank you for your lovely words. It is a pleasure caring for your mother. We are so proud of our team who work so hard to make a difference. =I will be sure to share this review with our wonderful team, thank you.


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Review from Brian D (Son of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been served by Classic Angels for years now. She has been very happy with their care and help, forming bonds with some of her carers. As a son, I have been very distanced from all this, living in Canada. I am so grateful to the carers for their dedication to her and also for their communication
with me to keep me aware of her situation. This means a lot to me, being her only living relative. I am convinced that she couldn't be in better hands.

Reply from T. Battley, Executive Administrator at The Classic Angels Care Group

Thank you for taking the time to write such a lovely review, we really do appreciate it. I will pass on your kind words to our wonderful team!


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Review from C S (Wife of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Classic Angels Care Group have provided excellent care for my husband for over 6 years. The carers are kind, respectful and always act in a professional manner. I would highly recommend the service that they provide.

Reply from T. Battley, Executive Administrator at The Classic Angels Care Group

Thank you for your lovely comments. I will pass this onto our wonderful care team. It is a pleasure looking after your husband. If there is anything you need please just give us a call at the office.


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Review from David F (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Classic Angels have been helping my father and I for more than three years. We have both been very grateful for their support, kindness and care over the years. They have made a difficult situation much easier and we would like to thank them.

Reply from T. Battley, Executive Administrator at The Classic Angels Care Group

Thank you for your positive comments. It is a pleasure to care for your father. If there is anything further we can assist with at any time, please do not hesitate to let us know.


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Review from S F (Partner of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very pleasant and caring. They always try their best to communicate with us what they are about to do and talk through what they are doing while working. They are very good at clearing up after themselves.

Reply from T. Battley, Executive Administrator at The Classic Angels Care Group

Thank you for your kind comments, I will pass onto the relevant team. If there is anything we can assist you with please don't hesitate to give us a call.


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Review from I B (Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day to day care is excellent.

Reply from Teri Sadler, Operations Director at The Classic Angels Care Group

Thank you for your positive feedback. It's a pleasure supporting you.


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Review from L N (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers took extra time and effort to take my father to a hospital appointment and then another appointment to have a short procedure. They transported him there, waited and back again, having listened to the doctor and reporting back to me (I live 200mls away). I am very grateful for this additional
care taken by the care company.
Shopping lists are sent to me each week by different carers and in addition, they help my father's dog with his medication and ensure he is fed and let out each day. I cannot help my father from where I live and am very grateful to all of them.

Reply from Teri Sadler, Operations Director at The Classic Angels Care Group

Thank you so much for this wonderful review. We are so pleased that you have felt supported and reassured by our team. It is an absolute pleasure to care for your father.


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Review from C W (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This particular day in October 2023 was our youngest daughter's wedding, so a very important day for us. On this day my husband needed an earlier visit than normal and more time than usual for all his personal care - including the tricky job of putting on his wedding suit! My husband is severely disabled
and can do nothing for himself. All our carers are so lovely and kind and their care for my husband is always of the highest standard. We've been with Angels Care Agency for nearly 20 years and we are so grateful for all their care, support and laughter - we couldn't manage without them. They are like family to us.

Reply from Teri Sadler, Operations Director at The Classic Angels Care Group

Thank you so much for your very kind words. We are so pleased to have been able to support you both for many years now and especially on your daughter's special day.


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Review from Godfrey H (Partner of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Classic Angels Care Group comes into my partner, who has Alzheimer’s, at prearranged times during the weeks so I can get a break (respite).
They are very caring and do treat her as a friend, if there was to be a problem then they can contact myself or other members of the family and we can sort
them out.
I would recommend them to anyone.

Reply from Teri Sadler, Operations Director at The Classic Angels Care Group

Thank you so much for your very kind words. We are so pleased to hear that you have had such a positive experience with The Classic Angels Care Group.


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Review from Vicky O (Daughter of Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are good with Mum and do what is asked of them to a high standard.

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Review from Olive D (Client) assisted by family/friend published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly, humorous!

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Review from K A (Daughter of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so proud with the level of care provided by yourselves for Dad. It has eased off the stress from us. Dad loves to see his carers and always with the help they provide.

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Review from B W (Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be always helpful and polite and punctual, with good office back-up.

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Review from T B (Client) assisted by family/friend published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main concern has always been communication or the lack of it. But lately, it has greatly improved which is great. Obviously can't mention names but there is one particular carer/staff who is exceptional. She is brilliant with her client, she gives them their dignity, she is caring, understanding
and loving. One thing that needs to change with this organisation is no diversity - all white staff but they have black clients - nice to have for the future.

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Review from K F (Son of Client) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Classic Angels Care Group to provide care/support/assistance to our mother for the past six years. We have found them to be extremely professional, trustworthy and proactive with any concerns they have with our mother. They adhere and work to industry guidelines and regulations. The staff
always engage with our mother in humour and conversations and establish an excellent relationship. It is a hard industry to work in with its various challenges but they never let it show with their client and will always do their utmost best to meet required needs for their clients. I can not praise them enough for their professionalism and friendliness.

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Review from A F (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had bad experiences with two companies in the early stages of my wifes serious stroke - we transferred to Angels in April 2018, my wifes stroke was suffered in October 2017. From day one Angels have been first class in professionalism, timekeeping and kindness, I would recommend Angels 100% to
any prospective clients.

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Review from L G (Daughter of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers at The Classic Angels Care Group are very professional. They are very prompt at getting people like the district nurse in if necessary. They suggest equipment that can help dad stay in his home longer. The staff in the office are also very professional and helpful e.g. when dad needed carer
visits four times a day after a hospital stay this was put in place the next day. They always respond promptly to messages.

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Review from M C (Client) assisted by family/friend published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient and friendly service. The carers are excellent and treat clients with a high level of respect and politeness. Well done to all.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for The Classic Angels Care Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for The Classic Angels Care Group is calculated as follows: ( (61 Excellents x 5) + (4 Goods x 4) ) ÷ 65 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Classic Angels Care Group is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Lori

Lori Jasaitis

Job Title: CEO

Joined: 1995

Proprietor / Owner


Teri

Teri Sadler

Job Title: Operational Director

Joined: 2023

Operational Director


Lindsay

Lindsay Scrivener

Job Title: Registered Manager

Joined: 2007

Registered Manager


Stella

Stella Jones

Job Title: Financial Controller

Joined: 2008

Financial Controller


Talia

Talia Battley

Job Title: Executive Administrator

Joined: 2006

Executive Administrator


Anita

Anita Reynolds

Job Title: Locality Coordinator

Joined: 2018

Locality Coordinator


Frequently Asked Questions about The Classic Angels Care Group

What Type of Services does The Classic Angels Care Group offer?

The Classic Angels Care Group offers Home Care.

How many Carers does The Classic Angels Care Group employ?

The Classic Angels Care Group employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Classic Angels Care Group to verify any information. View our terms and conditions. The Classic Angels Care Group has a Platinum Service – more info.