The Classic Angels Care Group

Basepoint Business Centre, 70-72 The Havens, Ransomes Europark, Ipswich IP3 9BF
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9.9 24 Reviews
  • The Classic Angels Care Group, Ipswich
The Classic Angels Care Group are a major Organisation in Suffolk who offer the very best in community-based services that are designed to allow a full homecare service to be delivered within a client’s own home.

They understand that your loved ones deserve the highest level of care and attention, tailored to their unique needs and preferences. Their commitment to personalised and high-quality care ensures that your family members receive the support they need to thrive in the comfort of their own home.

The team go above and beyond to transform your caregiving experience from uncertainty and worry to peace of mind and confidence. Let them be your trusted partner in providing exceptional domiciliary care services that make a positive impact on the lives of your loved ones. Together, you and they can create a caring and supportive environment where your family thrives.   

They currently provide services in Ipswich, Kesgrave, Felixstowe and Woodbridge.

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Care Provided by The Classic Angels Care Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angels By Classic (Healthcare At Home) Ltd
  • Person in charge
  • Lindsay Scrivener (Registered Manager)

Funding & Fees Guide for The Classic Angels Care Group

  • Prices

  • Prices vary from £15.20 - £38.95 depending on what day of the week the visit is on (Monday - Friday / Saturday and Sunday / Bank Holiday) and duration of visit.

The Classic Angels Care Group Reviews (24)

Total of 24, showing 21-24
9.9

The Classic Angels Care Group has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time The Classic Angels Care Group has 24 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 0
  • 0

Date Published

24
7
11
11
13

Review from J B (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael F (Son of Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum started to struggle during lockdown, both mentally and physically, I asked if we could have another carer and the agency helped as quickly as they could. When she deteriorated further, they then started a 'double up' and arranged an assessment for further equipment such as a hospital bed and
commode. This help undoubtedly prevented her from being admitted to hospital and she has recovered at home extremely well. This has provided great reassurance to myself (I have been shielding) and my family during a very difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen S (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the carers helpful and attentive to my needs, in great detail. They are pleasant to talk to and encouraging in their manner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan W (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints, if I have, I tell the carer straight away - problem sorted.
I am very happy with my carers, they are dedicated and I really appreciated them. They help to brighten my day during this lockdown.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for The Classic Angels Care Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for The Classic Angels Care Group is calculated as follows: ( (61 Excellents x 5) + (4 Goods x 4) ) ÷ 65 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Classic Angels Care Group is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Lori

Lori Jasaitis

Job Title: CEO

Joined: 1995

Proprietor / Owner


Teri

Teri Sadler

Job Title: Operational Director

Joined: 2023

Operational Director


Lindsay

Lindsay Scrivener

Job Title: Registered Manager

Joined: 2007

Registered Manager


Stella

Stella Jones

Job Title: Financial Controller

Joined: 2008

Financial Controller


Talia

Talia Battley

Job Title: Executive Administrator

Joined: 2006

Executive Administrator


Anita

Anita Reynolds

Job Title: Locality Coordinator

Joined: 2018

Locality Coordinator


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