Apollo Care (North Liverpool)

Anfield Business Centre, 58 Breckfield Road South, Anfield, Liverpool L6 5DR
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9.8 18 Reviews
  • Apollo Care (North Liverpool), Liverpool
The aim here at Apollo Care North Liverpool is to inspire, empower and support clients living at home.

Delivering all aspects of care and housekeeping services as well as companionship calls and outings and attending appointments.

Each person is fully assessed by an experienced team and a full individualised care plan prepared with a time that suits clients needs and family commitments.

A full rota is provided with each week detailing who is visiting and the times of the visit.

Services are also available to people living in care homes who require companionship visits and outings.

The service can be for a short space of time after being in hospital or to cover holidays (respite) or long term.

The call can be once a week or daily depending on the required needs.

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Care Provided by Apollo Care (North Liverpool)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kris Thompson (Manager)

Funding & Fees Guide for Apollo Care (North Liverpool)

  • Prices

  • Our rates start from £22.50

  • Please contact our office for further information on fees.

Apollo Care (North Liverpool) Reviews (18)

9.8

Apollo Care (North Liverpool) has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years. Over all time Apollo Care (North Liverpool) has 18 reviews.

Overall Experience

  • 13
  • 4
  • 1
  • 0
  • 0

Date Published

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6

Review from Tracey C (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at the outstanding care provided to my father by Apollo's night carers. They communicate with my father all the time and spend time attending to all his care needs they are very professional they are an asset to the company each and every one of the night carers I would like to thank personally.
Coordinators and management communicate with me at all times updating care plans. Well done to a great company and their carers.

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Review from J M (Son of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Appollo Care are all very friendly, approachable and supportive, always going above and beyond to make sure all aspects of care are met.
Extremely happy with the service of the managers as well as the care staff.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for taking the time to review us. We are delighted that you are very happy with the service we are providing, our team strives to go above and beyond.


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Review from B G (Niece of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo staff have always treated my aunt with respect and kindness.
They give peace of mind to family members who live many miles away, for example, they provided care and support when my auntie fell, notifying emergency services and family and staying with her until the ambulance came.
Staff acted
promptly when noticing a smell of gas on a routine call. They notified family members and stayed to provide emotional support to my auntie until the situation was safe.
I would recommend Apollo Care to others.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are so delighted you are so happy with the care we have provided for your auntie. Thank you again for taking the time to do this review.


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Review from A R (Client) assisted by family/friend published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received has been very good. The carers have been friendly, helpful and very accommodating. Only issue I have is the call time varies greatly day-to-day.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Hello! Thank you for your amazing feedback! It is always lovely to hear our clients' opinions on the amazing work our team does. In relation to the care times, I can assure you we have taken this on board and will strive to improve this for you as soon as possible.


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Review from W F (Husband of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are courteous and helpful and treat my wife with utmost care.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for taking the time to complete this review on behalf of your husband; we really appreciate it. We are delighted that you are happy with the overall care we are providing.


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Review from Janet G (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all my family to Apollo Care. My father receives two carers four evenly spaced times per day seven days per week. Two carers spend five days with him, four other carers (plus two Apollo Care office managers) provide him with care. This ensures that he has excellent continuity of care and
he is familiar and comfortable with all the individual carers. Occasionally having the two office managers have hands-on experience ensures they completely understand what my father's care entails from a first-hand perspective. All his carers treat him with dignity and respect, communicate with each other, and are extremely knowledgeable. The carers have a positive fun attitude and it’s clear it’s not just a job to them. My father has multiple and complicated needs. When the carers leave, he is comfortable, immaculately groomed and the house is always perfectly clean. They are quick to notice and communicate to the family pending supplies, changes in behaviour or potential problems immediately.

Reply from KRISTEL THOMPSON, Franchise Owner at Apollo Care (North Liverpool)

Janet, thank you so much for taking the time to write this review. We are so delighted that you are happy with every aspect of our team and what we do. We do work so hard to ensure that we can provide peace of mind to families that we can impact on everyone in a positive way with dignity, respect and good communication and it is so lovely to hear those words coming from you. We will be sure to share this lovely review with all our staff team. Thank you again.


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Review from Gary F (Nephew of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo are supplying an excellent service to provide for my wife’s uncle. The staff show genuine affection for him which I think illustrates how passionate they are about their profession. My main point of contact at Apollo is a staff member who has gone the extra mile on many occasions, organising
trips to the hospital etc for my wife's uncle. I would recommend Apollo to anyone looking for a care package.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this lovely review. This is what we strive to do and offer the support needed to families as and when they need it by being flexible and going the extra mile for everyone.


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Review from Jack B (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience was extremely helpful. I was after help for a job and the staff were nice and helped me with whatever I needed. My confidence grew with their help and I know what to do in terms of looking for a job thanks to them.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this review. We are delighted that we were able to assist you with your job and your confidence. Be proud of yourself as you are the one who has grown in confidence. We are delighted that we were part of this journey for you in a positive way. We are proud of you.


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Review from Danielle W (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was brought home from hospital last August under palliative care, the Apollo staff were amazing. My first experience of such a situation, the girls went beyond to explain and comfort us. Always professional and we felt my dad was in safe hands. After my dad had passed the girls still checked
in on my mum and even attended the funeral, we would highly recommend, thank you girls you do a fantastic job.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are pleased that you are happy with our team.


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Review from Tommy M (Relative of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently been a client of Apollo Care and has told me about how he is being well looked after by the staff and how friendly they are and how much they care. They always listen to my dad and meet his needs and go out of their way to provide the best service possible and try to make my dad's
life better and happier. I met a few of the staff over the last couple of weeks and they are very pleasant to speak to and voice any concerns they have. The management at the office have always answered the phone and are in contact with my dad if something changes or if they need to visit for any reason. They are friendly and always positive. They are an amazing company for care.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you for this lovely review. We are delighted that our team have met all your dad's needs and assisted him to be happier. We strive to do this and improve the life of everyone we meet. It is so lovely to hear this. Thank you for taking the time to send in a review too.


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Review from Peter S (Son of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can see that the management structure at Apollo Care (North Liverpool) are trying to build a solid foundation to offer service users a premium service.
The day-to-day care team that my father has had are friendly and on the whole, take care of his needs to a satisfactory and good level of care.
Any
problems that my father has had, have been dealt with efficiently and in a professional manner by management. They are contactable to help with any concerns. Questions that we have had have been answered within an acceptable time frame.
Apollo Care (North Liverpool) at the time of writing have not disappointed our expectations.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this wonderful review. It is so lovely to hear this positive feedback.


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Review from Gerry M (Sister of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was sent home from hospital with end-of-life care. It became apparent that we needed help to keep her at home which was her wish that’s when Apollo stepped in. All the carers treated my sister with tenderness, courtesy and dignity. I cannot fault the care she received. The carers always had
time to chat and to make her a cup of tea after they had given her the care and attention she needed. The attention to care was tremendous and they treated my sister with respect. We were contacted every now and again by the company just to check all was as it should be again over and above. They gave us as a family such support and me personally gave me the strength to cope throughout my sister's care. Sadly my sister lost her fight with cancer and again the support we received from the team was second to none.

Reply from Kristel Thompson, Franchise Owner at Apollo Care (North Liverpool)

Thank you so much for this lovely heart-felt review. We are delighted that we were able to assist and offer support at a very difficult time for you all. We are so sorry for your loss. We are still here if you need anything.


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Review from William L (Client) assisted by family/friend published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everybody is brilliant.

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Review from Joan H (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I stopped teatime calls as at times, nobody called before 6.30 pm. On one occasion it was 7.35 pm, which is more like a bedtime call and far too late for a teatime meal. I would prefer morning calls to be between 10.00 am and 11.00 am.


On the whole, staff are friendly and courteous.


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Review from June M (Wife of Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the management and carers, they are all very efficient, caring and show dignity and friendliness to my husband, who has Parkinson's.

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Review from J B (Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the care that I receive. I couldn't ask for better and all the staff are wonderful.

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Review from B N (Client) assisted by family/friend published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good and the carers are very friendly.

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Review from Marion D (Daughter of Client) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a very big thank you for the wonderful care and kindness your carers are giving to my mother. They are fantastic. I live a considerable distance from my mother who is 104yrs old and quite fragile. They keep me informed and it is a great comfort to know she is so well cared for.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Apollo Care (North Liverpool) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Apollo Care (North Liverpool) is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (North Liverpool) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Margi

Margi Miller

Job Title: Business Administration

Joined: 2013

I assist our office team with all administration tasks and I am also back up to support our clients in the community. I love my job and our team.


In January 2014 my dad had a severe stroke and it affected him so badly that he had to learn to walk, talk and swallow again. I gave up my job to help my mum care for my dad, Unfortunately, my mum was diagnosed with small-cell lung cancer in 2014 so I took over caring for both my mum and dad.


I cared for my dad daily doing his housework, shopping, taking him to appointments and also days out. My dad was my best friend, he was diagnosed with renal cancer Sept 2021 and he came to live with me so I could look after him 24 hours a day. We had carers come in but that was only his personal care, so I have full experience and knowledge of care being delivered in your own home for a loved one and the importance of this.


Since I have started working for Apollo North as part of the office team. I have seen just how much work goes into co-ordinating to ensure all clients have their care needs met and I have also completed home calls myself. I am proud to be part of such an amazing team and to be able to make a difference in the lives of the people living in my community.


I am a mother of 4, two of which are adults and 2 that are still at home, I love nothing more than cheering for my 8-year-old daughter and her troupe when she competes in her Morris dancing competitions. Having girlie nights and gossip with my 13-year-old daughter and spending as much time with my eldest children and grandson. I live for my family as they are everything to me. when I'm not with my children I love to snuggle up with a good book.


I also have 3 cats, Trevor, Noodle and Snowey and a dog who is the bane of my life (haha) Sir Bastion.


Frequently Asked Questions about Apollo Care (North Liverpool)

What Type of Services does Apollo Care (North Liverpool) offer?

Apollo Care (North Liverpool) offers Home Care.

How many Carers does Apollo Care (North Liverpool) employ?

Apollo Care (North Liverpool) employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (North Liverpool) to verify any information. View our terms and conditions. Apollo Care (North Liverpool) has an Enhanced Service – more info.