Apollo Care (West Wirral)

176 Hoylake Road, Moreton, Wirral CH46 8TH
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9.6 21 Reviews
  • Apollo Care (West Wirral), Wirral
Apollo Care (West Wirral) provide a holistic service, enabling the individual to remain living in their own homes for as long as possible. They offer clients a package of care to suit their needs and can supply support and advice to clients. The aim is to enable clients to remain as self-caring as possible, providing assistance when required.

All staff are checked and vetted through DBS and references. Care staff are matched to clients enabling Apollo Care to create a good service user/carer relationship.

Apollo Care (West Wirral) recognises it is not just the client who requires support but also the families or individuals who support them. They can also provide a befriending service to offer respite to the carer.

They understand each service user has their own interests, personal likes and dislikes and their aim is to brighten up their day and offer support when friends and family are unable to.”

If you want to look at the website and take any information from there, please feel free to. Here is the link; http://www.apollocare.co.uk/care-offices/west-wirral

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Care Provided by Apollo Care (West Wirral)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hannah White (Registered Manager)

Funding & Fees Guide for Apollo Care (West Wirral)

  • Prices

  • Prices start from £18:00 per 30minutes and £27:00 per hour

  • Our Better Life care packages are tailored to each individual we support and the fees are generated according to the needs of each individual.


    All care packages are individually assessed and price is established through needs and care package tailoring

Apollo Care (West Wirral) Reviews (21)

Total of 21, showing 1-20
9.6

Apollo Care (West Wirral) has a Review Score of 9.6 (9.592) out of 10, based on 9 reviews in the last 2 years. Over all time Apollo Care (West Wirral) has 21 reviews.

Overall Experience

  • 18
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Date Published

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Review from L R (Granddaughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care for my elderly grandparents from all the staff at Apollo Care West Wirral.
All the staff treat my grandparents with dignity, support them with their own independence and all the carers are highly trustworthy!

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you, we are very pleased the support is working so well for your Grandparents. It has been wonderful to see how positively the care has impacted on their daily lives.


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Review from T S (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With doctors, nurses, and hospital beds being in short supply the combination of hospital. Apollo Care (West Wirral) has proved to be all I could have wished for with all the obvious advantages of being treated at home.
Without exception and in all their different ways I enjoy all the visits of your
staff and thankfully since the New Year my health has improved dramatically.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for such a nice review. I am delighted the support of the team has helped you stay home and that they provide good company too.


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Review from R C (Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review is that Apollo comes every week and provides a satisfactory service during the week and on Saturday mornings. (They do not come Saturday nights or all day Sunday because I wish to do the medications myself.) They also do the dishes when they come they do washing when they have to and clean
the table tops and when they have to do the bedding. I am satisfied with them.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for your review and for sharing your experience of Apollo Care.


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Review from G I (Daughter of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friednly, caring and willing to go above and beyond if needed.
Always able to make contact with staff for advice and help. Good service.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for this lovely review. We are so pleased to have been able o support you and your family so fully over the last 18months and truly appreciate the feedback.


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Review from J E (Client) assisted by family/friend published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have received from all the members of the Apollo Care team which has allowed me to remain in my own home. Everyone has been helpful, polite and caring in providing my care.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for this lovely review. I am delighted the care has helped you stay at home and that you enjoy the care team's company. Hannah


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Review from C O (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Apollo Care (West Wirral) for the past 2 years and we have been very happy with the service. We have been impressed by the agency’s reliability, flexibility, and willingness to accommodate our requests and by the carers’ punctuality, kindness and helpfulness, and
it has been so nice for Mum to have the consistency of a small number of regular carers. If ever there have (rarely) needed to be any last-minute changes to the schedule, Mum has always been notified and has never been let down. I wouldn’t hesitate to recommend Apollo Care.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Hi and thank you for this amazing feedback, it really cements the hard work myself and the team do. You have made our day.


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Review from Vikki A (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have received the best care from all the team throughout the last few years. It’s meant so much knowing I could completely trust Apollo Care. My parents were so fond of everyone who came into their lives. The team at the office have also been very supportive throughout the time and I
was grateful for their kindness and compassion. I will miss them too!

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for this lovely feedback, your parents will be missed.


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Review from Joan D (Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Apollo for the friendliness of the staff. The firm has that cast feel of home that I really like. They are always punctual, good value for money as they work till the end of the visit. Also, they are always there at the end of the phone if you have any problems. So taken all around I am very
happy with my care provider.

Reply from Hannah White, Managing Director at Apollo Care (West Wirral)

Thank you for this review, we are so glad you are happy with the service we provide and that our values align with all you seek from a care provider.


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Review from F H (Niece of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management always go the extra mile to take exceptional care of the client. Nothing is too much trouble. The health and well-being of our relative has always been their upmost concern.
We would not hesitate to recommend Apollo Care.

Reply from Hannah White, Registered Manager at Apollo Care (West Wirral)

Thank you for such lovely feedback, it was always a pleasure to look after your relative and we shared a lot of lovely times with her.


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Review from Elizabeth B (Client) published on 10 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very grateful to have Apollo providing my care. They are reliable and responsive to my needs and the carers coming into my home are friendly and a pleasure to be with. I know my family are grateful too because they know I'm being well supported.

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Review from Steven P (Son of Client) published on 10 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Apollo Care provided excellent care for my father. The team and managers supported the whole family with my father's illness. They all showed compassion but were professional at all times.

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Review from Jennifer P (Daughter of Client) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we want to say a massive thank you to everyone involved in dad's care over the last 2 years. The difference they made, not only to his life, but to the families has been overwhelming, and the love, care and support shown by all at Apollo West Wirral has been second to none.

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Review from Pohbinder L (Son of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have always treated my mum with dignity and respect. They remain happy even under difficult situations. Two carers, in particular, have always provided a really good care period for my mum.
Also, I have only seen one carer on one occasion, but she helped Mum come to terms with a new type
of undergarment which I fully appreciated - thanks.

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Review from Ruth (Daughter of Client) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly, disabled mother viewed her carers as her friends, a tribute to the warmth and respect with which they supported and cared for her. My brother and I will always be grateful for Apollo’s responsiveness, patience and guidance in helping us to adjust to Mum’s decline into dementia, and manage
(for nearly five years) my mother’s care needs. We both live a long way from Mum and were particularly impressed that Apollo kept us well informed and used initiative to deal with issues promptly to ensure Mum’s continued safety and wellbeing. We consider ourselves very fortunate to have found such a high level of professionalism and commitment to caring.

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Review from Peter E (Son of Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was punctual and polite to both myself and my mother. She answered my questions efficiently and was able to help me with changes to my weekly rota. Would definitely recommend Apollo Care.

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Review from Geoff C (Son of Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the carers have always been very responsive and supportive of my mother's needs. Some carers have also become good friends with my mum. Many thanks for your continued service that has enabled my mother to live in her own home and which provides me with an overall peace of mind that she
is being well looked after.

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Review from Christine (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we were very lucky to find Apollo for their care services for Mum. They had been highly recommended and have not disappointed. Their staff and admin are excellent. Their clients review policies are very good and provide valuable feedback both for family and for the carers. The never hesitate
to ring or email with a concern and so we feel very reassured. They quickly organise to take Mum for a hospital visit or anything we have asked, outside the planned visits. Also, the carers bring much joy to her life, both for doing the essentials, having nice chats, and also taking her for a short drive to 'see the sea' or have a coffee.

Reply from Hannah White, Registered Manager at Apollo Care (West Wirral)

Many thanks for your kind review.


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Review from Adele H-J (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo are fabulous. The carers are reliable, trustworthy, punctual and the office always contact me if there are any concerns that have been passed on regarding my Mum.

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Review from Graham M (Son of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasantly surprised considering some of the horror stories we've heard relating to some of the home care services on offer. My elderly mother is very happy with the service she receives from Apollo which is all that matters!

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Review from Gill (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care given to our mum by Apollo Care (West Wirral) - the carers are polite, respectful and helpful and the office staff are quick to respond and also friendly and approachable. We would very much recommend the manager and her wonderful team.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Apollo Care (West Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Apollo Care (West Wirral) is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 53 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (West Wirral) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (6)

Hannah

Hannah White

Job Title: Managing Director

Joined: 2013

Hannah has been working within the health and social care sector for over 20 years. She has worked in many roles from a care assistant, care coordinator, and manager before becoming managing director of Apollo Care (West Wirral) in 2013.


Hannah is qualified in Level 5 management of services for adults and oversees the safe running of the business. Hannah also ensures she carries on delivering care work so she is in touch with the clients and care staff needs. Being seen in the community helps to maintain and encourage lines of communication and understanding with service users and their families.


Deborah

Deborah Dickson

Job Title: Deputy Manager

Joined: 2020

"Hi, I am Debbie, I have worked in care since I looked after my brother through end of life care. This experience has made me passionate about supporting individuals to get the best possible outcomes of their care. I joined Apollo Care in 2020 and have enjoyed becoming part of team that is person centered and truly caring"


Debbie

Debbie Frost

Job Title: Care Coordinator

Joined: 2017

" I have worked in care for most of my adult life and had the opportunity to join the Apollo team in 2017. I progressed to senior carer and my current role. I support the team by being the key point of contact for clients to review their care and support. I enjoy my role very much, it is rewarding and the team as a whole work for the person we support best interests"


Jodie

Jodie Smith

Job Title: Care Coordinator

Joined: 2017

"Since joining Apollo in 2017 I have built my experience and qualifications and became a full-time care coordinator in 2021. I enjoy making sure the high standards expected at Apollo are maintained and that our clients are supported in a person-centered way"


Brian

Brian

Job Title: Community Care Assistant

Joined: 2017

Brian joined Apollo Care in 2017 in the Community Care Assistant role. From the day he started he embraced the role and has shown empathy and caring is at the core of all he does.


Lisa

Lisa Thompson

Job Title: Senior Care Assistant

Joined: 2015

Lisa enjoys the responsibility of her senior role within Apollo Care. Her main roles include supporting new staff as a mentor into their roles and ensuring the quality of the services is maintained through observation and feedback.
Lisa has two daughters and has worked at Apollo Care since 2015, she hopes to advance her role and continue building a career within the company.


Frequently Asked Questions about Apollo Care (West Wirral)

What Type of Services does Apollo Care (West Wirral) offer?

Apollo Care (West Wirral) offers Home Care.

How many Carers does Apollo Care (West Wirral) employ?

Apollo Care (West Wirral) employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (West Wirral) to verify any information. View our terms and conditions. Apollo Care (West Wirral) has an Enhanced Service – more info.