Apollo Care (West Wirral)

176 Hoylake Road, Moreton, Wirral CH46 8TH
Submit a Review
9.6 21 Reviews
  • Apollo Care (West Wirral), Wirral
Apollo Care (West Wirral) provide a holistic service, enabling the individual to remain living in their own homes for as long as possible. They offer clients a package of care to suit their needs and can supply support and advice to clients. The aim is to enable clients to remain as self-caring as possible, providing assistance when required.

All staff are checked and vetted through DBS and references. Care staff are matched to clients enabling Apollo Care to create a good service user/carer relationship.

Apollo Care (West Wirral) recognises it is not just the client who requires support but also the families or individuals who support them. They can also provide a befriending service to offer respite to the carer.

They understand each service user has their own interests, personal likes and dislikes and their aim is to brighten up their day and offer support when friends and family are unable to.”

If you want to look at the website and take any information from there, please feel free to. Here is the link; http://www.apollocare.co.uk/care-offices/west-wirral

Show Apollo Care (West Wirral) on the Map

Care Provided by Apollo Care (West Wirral)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hannah White (Registered Manager)

Funding & Fees Guide for Apollo Care (West Wirral)

  • Prices

  • Prices start from £18:00 per 30minutes and £27:00 per hour

  • Our Better Life care packages are tailored to each individual we support and the fees are generated according to the needs of each individual.


    All care packages are individually assessed and price is established through needs and care package tailoring

Apollo Care (West Wirral) Reviews (21)

Total of 21, showing 21-21
9.6

Apollo Care (West Wirral) has a Review Score of 9.6 (9.592) out of 10, based on 9 reviews in the last 2 years. Over all time Apollo Care (West Wirral) has 21 reviews.

Overall Experience

  • 18
  • 2
  • 1
  • 0
  • 0

Date Published

21
1
5
9
12

Review from Jane H (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother has received from Apollo has been excellent. They have always accommodated any change of regular visits and attended extra times on request. They also contact me with any concerns about my mother as soon as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Apollo Care (West Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Apollo Care (West Wirral) is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 53 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (West Wirral) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Hannah

Hannah White

Job Title: Managing Director

Joined: 2013

Hannah has been working within the health and social care sector for over 20 years. She has worked in many roles from a care assistant, care coordinator, and manager before becoming managing director of Apollo Care (West Wirral) in 2013.


Hannah is qualified in Level 5 management of services for adults and oversees the safe running of the business. Hannah also ensures she carries on delivering care work so she is in touch with the clients and care staff needs. Being seen in the community helps to maintain and encourage lines of communication and understanding with service users and their families.


Deborah

Deborah Dickson

Job Title: Deputy Manager

Joined: 2020

"Hi, I am Debbie, I have worked in care since I looked after my brother through end of life care. This experience has made me passionate about supporting individuals to get the best possible outcomes of their care. I joined Apollo Care in 2020 and have enjoyed becoming part of team that is person centered and truly caring"


Debbie

Debbie Frost

Job Title: Care Coordinator

Joined: 2017

" I have worked in care for most of my adult life and had the opportunity to join the Apollo team in 2017. I progressed to senior carer and my current role. I support the team by being the key point of contact for clients to review their care and support. I enjoy my role very much, it is rewarding and the team as a whole work for the person we support best interests"


Jodie

Jodie Smith

Job Title: Care Coordinator

Joined: 2017

"Since joining Apollo in 2017 I have built my experience and qualifications and became a full-time care coordinator in 2021. I enjoy making sure the high standards expected at Apollo are maintained and that our clients are supported in a person-centered way"


Brian

Brian

Job Title: Community Care Assistant

Joined: 2017

Brian joined Apollo Care in 2017 in the Community Care Assistant role. From the day he started he embraced the role and has shown empathy and caring is at the core of all he does.


Lisa

Lisa Thompson

Job Title: Senior Care Assistant

Joined: 2015

Lisa enjoys the responsibility of her senior role within Apollo Care. Her main roles include supporting new staff as a mentor into their roles and ensuring the quality of the services is maintained through observation and feedback.
Lisa has two daughters and has worked at Apollo Care since 2015, she hopes to advance her role and continue building a career within the company.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (West Wirral) to verify any information. View our terms and conditions. Apollo Care (West Wirral) has an Enhanced Service – more info.