Apple Homecare Ltd

Unit 4 Javelin Road, Airport Industrial Estate, Norwich NR6 6HX
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8 Reviews
  • Apple Homecare Ltd, Norwich
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9.5
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Care Provided by Apple Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Apple Homecare Limited
  • Person in charge
  • Joanne Ardrey (Manager)
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Apple Homecare Ltd Reviews (8)

Over all time Apple Homecare Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

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8

Review from Catherine R (Daughter of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's carer has been absolutely lovely from day one (Oct 2020). She quickly formed a strong bond with Mum and they get on so well. Whenever I contact the office I always receive a prompt and friendly response. Apple Homecare also provided care to my late Father years ago and they were fabulous then
too. I would thoroughly recommend Apple Homecare.

Reply from Jo Ardrey, Registered Manager at Apple Homecare Ltd

Thank you so very much for your review, it means a lot as after such a negative year with CQC it makes us all feel lifted. We do try our hardest to provide excellent care to all and treat everyone as if they were our loved ones. It is a pleasure to care for your mother. You yourself have proven to be a model daughter that always goes the extra mile. Happy Christmas. Kind regards, all of the Apple team.


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Review from S C (Son of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93yr old Mother has been receiving care from Apple for just under a year now. The girls who attend her have been doing a wonderful job with showering her twice a week and doing what else they can within the hour that they are there. Thank you, Apple.

Reply from Jo Ardrey, Registered Manager at Apple Homecare Ltd

Thank you for taking the time to compliment our staff. We always try to go the extra mile . Very pleased that both you and your mother are happy with the care provided. Kind regards, Jo.


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Review from Anna M (Friend of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apple Homecare has been supporting us for seven months now. I wanted to thank you for the wonderful care provided to my friend. The ladies are respectful, trustworthy, caring and really thorough. My friend thinks they are lovely. She remembers when people make her feel good or bad, she can’t remember
much about the new things in her life, but she always sings their praises, which is strong evidence to me about their continued kindness and care shown. It has given me peace of mind and helps to support me to do my work, particularly in the past few challenging months.
Apple Homecare is extremely professional and dedicated; they are flexible and responsive to our needs. After caring for my friend for the last seven years, having this wonderful help has enabled her to remain at home, which is her ultimate wish.

Reply from John Bacon, Director at Apple Homecare Ltd

We would like to thank you for taking the time to publish this review. We will ensure the ladies who support your friend are personally thanked and commended for their hard work and it is so pleasing to know we are doing well for our clients. We would like all our clients to receive the kind of care and support we would expect for our own family members and friends. Best wishes.


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Review from Susan K (Daughter of Client) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was reluctant to accept help, but the carers treated him with such care, that it wasn't long before he felt comfortable with their visits. One carer especially, built up such a bond with him, that she was able to take over his showering, personal care and became like one of the family.
She said she looked after her clients like they were like her mum or dad and she certainly did. They also helped me enormously by supporting me and sharing the responsibility. Well done.

Reply from Jo Ardrey at Apple Homecare Ltd

Dear Sue, Thank you for the time spent on giving us good feedback, your step-father was an absolute delight to care for and I certainly agree it was reluctant at first. His main carer formed a great rapport with him and still misses him today. She will be delighted with such lovely feedback as it is our training that tries to ensure we go the extra mile. Thank you so much. Best wishes Jo and team.


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Review from L B (Daughter of Client) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my elderly mum by Apple has been second to none. I have been constantly kept informed about any issues, and the occasional suggestions the staff have made on how to make things run more smoothly have been very helpful. It has been such a relief to know that my mum is in good and
capable hands.

Reply from Jo Ardrey, Registered manager at Apple Homecare Ltd

Thank you so very much Loretta. Mum had a wonderful fun afternoon yesterday at our premises and was the Belle of the Ball.


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Review from Brenda W (Wife of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had support staff from Apple Homecare for many years and they have always been extremely supportive and helpful both to my husband and myself. The care they give is second to none and their attitude to their very difficult job is always one of smiles and encouragement. We could not manage
to keep my husband at home without them and for this I am extremely grateful.

Reply from Jo Ardrey, Registered Manager at Apple Homecare Ltd

Dear Brenda
Thank you so very much for your lovely comments, caring for your husband is a pleasure and the double team will be so pleased to hear how happy you are although you daily show your appreciation.


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Review from Amanda W (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apple have been excellent in caring for my mother who suffers from dementia.
I live a long way from my mother and it has given me great peace of mind to know that Apple not only visit my mother twice a day come rain or, as was the case this winter, snow, but are always ready to go the extra mile
in assisting my mother when unexpected problems occur. Apple staff have always kept me well informed and are easy to contact. They have also been very flexible in accommodating my mother's needs as her condition has progressively worsened. All the carers are lovely and have built up a very positive relationship with my mother, who enjoys their visits, especially when there is time for a cup of tea and a chat or a game of scrabble. Thank you Apple, we would be lost without you.

Reply from Jo Ardrey, Registered manager at Apple Homecare Ltd

Thank You, Amanda, for taking the time out of your very busy lifestyle for your lovely comments. Your mother is a pleasure to care for and you yourself a kind and caring daughter.


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Review from Ivan B (Son of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable local company which will go the extra mile to help their clients. Always prompt and on time and take a genuine interest in their clients and family. Operate 365 days a year. They will contact next of kin immediately if there are any issues or concerns with their client. The staff and
management are also very friendly and approachable. Very pleased that they are around to help!

Reply from Jo Ardrey, Registered Manager at Apple Homecare Ltd

Thank you, Ivan, very much. It is a joy to care for your father. You are an excellent son to your father.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Apple Homecare Ltd

What Type of Services does Apple Homecare Ltd offer?

Apple Homecare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apple Homecare Ltd to verify any information. View our terms and conditions. Apple Homecare Ltd has a Basic Service – more info.