Review from M H (Wife of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are excellent couldn't get better.

Reply from Lauren Mortimer, Registered Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to write a review, your kind words are very much appreciated. It has been a pleasure providing care for your husband and I know the whole team will be extremely grateful for your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Granddaughter of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

A friendly well organised team of carers. Good for time, always make sure they have done all they can do before leaving.

Reply from Lauren Mortimer, Registered Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to write a review for the services we provide for your Nan. I'm so pleased to hear you are happy with our services and I will ensure to pass on your positive feedback to all the carers and Staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenna D (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience

I first contacted In Home Care in October, when my Dad's health had declined, due to terminal cancer and he needed daily help. They were instantly helpful, answering my call at a weekend and were flexible about timings, as, at the time, we really weren't sure exactly what Dad needed. The team swiftly

built up a rapport with my Dad and it was a comfort to know that he was getting the help he needed, on a daily basis. Whilst friendly and down to earth, they were also proactive and professional, noticing he needed to change his meds and contacting his GP so that we didn't have to. Some minor constructive feedback: on a couple of occasions, the time that the carers had been rota'd to visit my Dad was different to that on the timetable we had been provided. e.g. arriving at 7am when we were expecting them at 8am. And sometimes the staff visiting could have been a little tidier, leaving a few items on the floor that should have gone in the bin. Overall, a great team who I would recommend.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you so much for your lovely kind words. It was such a pleasure to provide care for your Dad, he really was a character who I know all the carers loved going to see. It is really comforting to know that the care we provided was warm, efficient and friendly. We always strive to provide the best care possible and build them all-important rapports which I know was made between Dad and his carers.
I have taken on board all your feedback as all feedback is valued and vital as we continuously strive to improve our services. Thank you again I will ensure all your comments are fed back accordingly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charlotte S (Solicitor of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience

The whole team at In Home Care are a delight to work alongside. We hold Power of Attorney for an elderly client and the care team visit them daily to provide shopping, care and companionship. They really do go the extra mile to assist when we are unable to visit the client ourselves due to current health

restrictions. Our client recently went into hospital and it is the care team at In Home Care who are in continuous contact with the hospital and provide updates to all other professionals involved in the care and well being of the client. We would highly recommend their services.

Reply from Lauren Mortimer, Registered Manager at In Home Care - Chichester & Bognor

Thank you so much for taking the time to send such a lovely review. We have enjoyed working with you all as part of a team to ensure our client received an outstanding level of care. I will ensure to pass on your kind words to all the team involved in making this review possible.
Thank you again and we look forward to continuing working with you in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy T (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience

We have always felt trust in the staff and everyone is very pleasant. Generally, it gives us peace of mind to know Dad does have some contact every day. There seem to be so many different care personnel, which doesn’t help to build any relationships with Dad, who would, in any case, have a problem to

recognise new faces. Some staff take time to talk with Dad, but some fill out the book and leave directly, without trying to engage him in conversation and can only be present for barely ten minutes.

Reply from Lauren Mortimer, Registered Manager at In Home Care - Chichester & Bognor

Thank you for taking the time and sending through a review on the services we provide for Dad. It's lovely to hear that having our services in place gives you both peace of mind and that you feel our care staff are always pleasant. I am also pleased that following on from your review we have managed to discuss and implement some ways to help Dad engage in conversation and to build them all important relationships. Thank you again, I look forward to the positive outcomes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience

My family have been using In Home Care Ltd for a long time now for the care of my father. He has had Alzheimer's disease since 2014. In Home Care Ltd visit my father for two hours every day to provide him with a cooked lunch and companionship. Communication from the carers is not digital and so during

the pandemic, it has been difficult to know what's happening. The communication from the carers is paper-based in his home. Due to his condition, it is difficult to get his views of the service they provide to him. However, I feel they know him well now and understand most of his needs and ways. I expect his care needs will increase and he will require further input by In Home Care Ltd in the future.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time and sending through a review on the services we provide for Dad. I am pleased to hear that you feel you could call on our services to increase care in the future if needed, we will always adapt care at any time to ensure all needs are being met. I am also pleased that after receiving this review we have been able to put in place weekly updates and shopping lists so you are more involved and aware of how your Dad's care is going and what meals are being prepared and served. We recognise and understand how important it is to keep people connected at this difficult time of COVID-19. Thank you again and I hope the weekly updates allow you to be more involved with Dad's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy H (Daughter-in-law of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience

We are extremely happy with the care my mother-in-law receives. The carers are very respectful and caring towards Mum. They meet all her needs and often go above and beyond what's expected of them. At the moment, it's the only social contact she receives due to restrictions, so we value their twice-daily

visits. They are always bright, cheerful and chatty. They are very vigilant in noting and reporting any changes they see in Mum, which is very reassuring for us.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to leave such a lovely review. It’s an absolute pleasure to provide care and support for Mum and to be able to give you peace of mind that Mum is well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jade D (Granddaughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience

My grandad was very well taken care of from day one. I can’t speak highly enough of every single carer; simply outstanding. My family and I appreciate the work that was done every single day to keep my grandad comfortable.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you so much for taking the time to complete such a lovely review. It was a pleasure to provide care and support for Grandad at an important time in his life. Your feedback and kind words will be passed on to all Grandad's carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Craig H (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience

My dear Mum was fortunate enough to be cared for by In Home Care in late 2020. Throughout the final weeks of her life, the manager and the team helped make her final days as comfortable as possible. It was Mum's wish to remain at home, and the incredible team made this time easy and pleasant. Nothing

was too much trouble. The team did not just care for Mum though. My sister and I felt truly held by their knowledge, skill and support as we navigated the bewildering array of symptoms, medications and different medical staff. Although such situations are familiar to those for whom it is a vocation, we felt confused and at times, overwhelmed. Each and every one of the team helped us to relax and be our best selves for the time Mum had left. My mum's favourite saying in this last chapter of her life was "No bother". In Home Care helped to ensure that there was no bother for either her or our family. We are grateful for all that you did for us and continue to do for so many others.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Wow, what lovely heartfelt words. Thank you so much for taking the time to complete such a lovely review. I know all who met and cared for Mum, built a genuine bond and all care staff enjoyed and looked forward to Mum's visits. To hear your feedback is so touching and I know all of Mum's care team will be overjoyed by your words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Daughter of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience

Early days... Home Care started supporting Mum just over 3-weeks ago, visiting 3-times a day, however, the experience to date has been good starting with the initial visit and now the daily visits by the team who are very friendly. They treat Mum with care and respect and are willing to do anything

asked.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to submit your review, we appreciate your kind words and look forward to continuing to deliver a high standard of care to your Mum. It's been a pleasure getting to know Mum and you all. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jason H (Son of Client) published on 26 October 2020
Submitted via Website • Report

Overall Experience

I have found In Home Care to be very professional, efficient and very caring. They go the extra mile to make sure my father is cared for and also they make sure I'm ok as my father's live-in carer. The office managers and staff are always accommodating in making sure we are happy. I was astonished how

quickly they got everything in place regarding training on certain equipment my father needs so that they could start caring for my father. I now get respite every day because of their prompt action. I would 100% recommend In Home Care to anyone who wants a care agency who go the extra mile to make sure all care needs are covered. I couldn't thank them enough.

Reply from Lauren Beard, Deputy Manager at In Home Care - Chichester & Bognor

Hello Jason, thank you so much for taking your time on submitting such a lovely review. Caring for your father is an absolute pleasure. I am so pleased to hear that you are happy with our services provided to your father so far since caring for your father, again thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann G (Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

I find the service reliable, efficient and friendly.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to write a review, your kind words are very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arthur H (Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

Home Care are excellent and care we get from all concerned is outstanding, reliable, professional, and caring. Many thanks to everyone.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for such a lovely review, I will ensure your kind words are passed on to all the team. Kind regards, Lauren.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

I have certainly managed to curtail my day time drinking as I was before I was admitted to hospital. It's really ok to have somewhere to live after a large loss of mum's property. The care staff who see me are kind and my meds are taken as I do, quite happy with my meds.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to complete such lovely a review, we are very pleased you are happy with the service you are receiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience

Good professional care from all the carers that I have met.
All very nice, kind and friendly people.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for taking the time to send in a lovely review, we are pleased that you are happy with all your carers. I will ensure to pass on your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen B (Daughter of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience

Generally, good care to the level my father needs, the only area which needs improvement is meal provision.
Carers seem very keen on cold food as it is easier to serve, but requests for simple hot dishes seem to be beyond them, some seem to lack basic cooking skills, all should be able to fry or scramble

an egg or make mince and onions which takes a few seconds.
I am aware their time is limited, but some basics seem lacking, also should be able to tell the difference between a request for a breakfast yoghurt and instead of being served a chocolate mousse, which has happened a couple of times.
All other areas are ok.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you so much for taking the time to leave this valuable review, and for pointing out the areas in which we can improve our services to you. Based on your feedback we have today actioned these concerns and shall be in touch to discuss further. We are very pleased to say we are introducing a basic ‘cooking lesson’ for all carers who may not be confident in this area to enable them to provide simple cooked foods as required. We are very proud of our team and love to improve the service we offer our clients; we really look forward to your next review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona M (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience

My 92-year-old mother recently went to hospital with a blood infection. Previously to that, she was an independent lady.
On her return, she became immobile and extra care was needed. This was a new experience for us all difficult and upsetting.
Then the In Home Care company came to our rescue.
Reliable,

knowledgeable, compassionate and everything you could hope for. On day one they supported us in an efficient, no-nonsense, kind way which has turned things around. I would like to send my particular thanks to the deputy manager who is exceptional, organising everything required including going out of her way. For example, when a hospital table was required and nobody else would help us. The deputy manager sourced one on an online auction site for ten pounds and delivered it the next day out of her work hours.
I have been in business for many years and have never been more impressed with the efficiency of a company like this.
The team of ladies who help us, we call The Care Bears are all lovely. Thank you all so much.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

What a lovely review, thank you so much, the deputy manager will be delighted to hear such lovely words as will the carers. It’s a pressure delivering exceptional care to your Mum, and we are pleased you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gerry R (Son of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience

Alongside family members, meal deliveries, visiting hairdresser and chiropodist, In Home Care have been a critical and reliable part of the care package for my 95-year-old mother for the last 3-years. This has enabled Mum to continue to live semi-independently in her own apartment. The carers have developed

a friendship with her and she trusts them. In Home Care respond quickly and flexibly when any changes to the Care Plan are needed. Throughout the long period of Covid-19 related restrictions which have confined Mum and other residents to her development, In Home Care have performed with great professionalism which has helped to keep the whole development safe with no reported cases of the virus. Thank you!

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for your lovely review. It has been a pleasure providing care for your Mum, and we look forward to continuing to offer support to allow Mum to continue living independently at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penny M (Wife of Client) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience

The first time you have carers coming to your home can be quite unsettling. The fact of having strangers coming in throughout your day - can feel an intrusion of your space. We have been lucky. To start with we have mainly the same carers. This makes less of an intrusion. A chance t get to know each

other and better for the person receiving care. They get a chance to build up a friendship and trust, which is important, especially for the person receiving personal care.

Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & Bognor

Thank you for your review, we will look forward to continuing our care services with you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liane O (Daughter of Client) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

We have found In Home Care to be very supportive with regards to our Mother's ongoing care needs. Mum has formed a good relationship with her primary carer who visits her daily, morning and evening. She is slowly developing a good bond of trust which has made both her and our lives run more smoothly.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you for such lovely feedback. All comments are greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

In Home Care - Chichester & Bognor

Care Provided by In Home Care - Chichester & Bognor

Good to Know

Funding & Fees Guide for In Home Care - Chichester & Bognor