In Home Care - Chichester & Bognor

93 East Steet, Chichester PO19 1HA
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9.5 53 Reviews
  • In Home Care - Chichester & Bognor, Chichester
In Home Care provides care and support to people in their own homes who need a little extra help to remain independent and able to live their lives on their own terms. A wide variety of home care packages are available, with services ranging from companionship and domiciliary care through to personal care and more specialist disability care. In Home Care strives to help its clients enjoy a more comfortable lifestyle the way that they like it.

In Home Care’s care team can provide as much or as little support as clients want. Call times range from just 30 minutes to having a full-time live-in carer. Care plans are tailored to each client to cater for individual requirements and circumstances.

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Care Provided by In Home Care - Chichester & Bognor

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michele Glendinning (Registered Manager)

Funding & Fees Guide for In Home Care - Chichester & Bognor

  • Prices

  • £32.00 - £38.00 per hour

In Home Care - Chichester & Bognor Reviews (53)

Total of 53, showing 41-53
9.5

In Home Care - Chichester & Bognor has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time In Home Care - Chichester & Bognor has 53 reviews.

Overall Experience

  • 37
  • 15
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Date Published

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Review from Celia M (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers always give the service I want - whether it is house or self relating services. Always have a joke with them, so look forward to seeing them.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you so much for your review! It's great to hear you look forward to your visits with them!


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Review from Barrington W (Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have received excellent help and support since 12/6/18 from our live in carers.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you for your feedback and kind words. All feedback is greatly appreciated.


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Review from Alan P (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant carer, professional, timely.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you so much for taking the time to review our services. All feedback is appreciated and taken on board.


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Review from G F (Son of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care were very flexible when our situation was fast evolving and did all they could.
The one care session we needed was professional and sympathetic.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you so much for your comments. It was a pleasure to help you when you needed us the most and we hope to help again in the future.


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Review from Rita S (Solicitor of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used a number of agencies, this agency has never let me down and always provides well-trained, caring and professional staff. The team in admin are really helpful and efficient. The accounts department get the figures right each time which is quite a feat compared with other agencies. The person
being cared for is always full of praise and are grateful for the care being given. The staff go the extra mile. There was one occasion when a relative was due to turn up to assist the person being cared for who couldn't be left alone. The agency staff was due to end their shift once the relative arrived. The relative didn't come and the agency staff waited hours until the next carer arrived so that the person being looked after wasn't left alone. With other agencies, I am constantly bothered with phone calls about problems. With this agency, they just get on quietly and do their job whilst still keeping me informed. I really can't recommend them highly enough.

Reply from Zoe Palmer at In Home Care - Chichester & Bognor

Thank you so much for such brilliant feedback. It is a pleasure working alongside you and we look forward to working with you again in the future.


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Review from Leanne C (Mother of Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service provided to my daughter. She has built up a good relationship with her carers and is always happy to see them when they arrive.

Reply from Paul Reynolds at In Home Care - Chichester & Bognor

Thank you for your kind words.


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Review from Rita W (Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the carers very kind and willing to help me in any way they could. Good at timekeeping too.

Reply from Paul Reynolds at In Home Care - Chichester & Bognor

Thank you very much, we are constantly striving to improve our service and we will take into consideration all feedback.


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Review from S H (Husband of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional.

Reply from Paul Reynolds, Director at In Home Care - Chichester & Bognor

Thank you for your feedback.


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Review from Sheila L (Client) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very good. They are usually very punctual and reliable. They are friendly and pleasant. My main complaints are as follows:
I have many different carers. Often I have someone who is new to me. While I accept that this is inevitable at times, I get a bit tired of constantly having
to tell them what to do, how I like things done, and where things are kept. I would like to have one carer every day she is available - ie, it is not her day off. I don't mind having one person on the day that is her day off. My main reason for this is that when I am no longer able to speak for myself, or remember things, I need my carer to know my habits thoroughly, and especially where things are kept.
My second complaint is the irregularity of the invoices. More than a month goes by, sometimes several months, without an invoice, then I get several at once, followed by another a few days later.

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Review from H L (Wife of Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with all the help and support which I received from office staff and daily carers. I look forward to the company coming in to talk with me and for reassurance during the difficult time looking after and caring for my husband at home.

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Review from Jean M (Client) assisted by family/friend published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time. They are friendly and helpful. The main carer has a good understanding of my needs and goes the extra mile.

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Review from Anne A (Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My helper was quick, helpful and efficient and cheerful. Just what was needed.

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Review from Anne G (Daughter of Client) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been looking after Mum and Dad since October. Mum is fiercely independent and very reluctant to accept help. All care has been negotiated as changes on a daily basis and now as well as accepting help with medication, more accepting of help with personal care and help around the house.
Whenever
there have been any concerns about visits they have been raised and identified and instigated creams for dry skin and better way of managing catheter bags.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for In Home Care - Chichester & Bognor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for In Home Care - Chichester & Bognor is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Chichester & Bognor is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (3)

Michele

Michele Glendinning

Job Title: Registered Manager Chichester

Joined: 2019

Michele began her journey in the care sector 6 years ago and has enjoyed working within each role of domiciliary throughout this time. Day to day Michele now supports the In-Home Care team and says " I love meeting our Clients and catching up with the Carers out in the field. I'm attentive to every detail of a care plan and committed to ensuring all our clients receive the very best service". At home, she loves spending time with her horses and getting out for rides.


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by Social Services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


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