Ashbourne Quality Care Ltd

46 The Firs, Ashbourne DE6 1HE
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9.9 26 Reviews
  • Ashbourne Quality Care Ltd, Ashbourne
Ashbourne Quality Care is a Private Domiciliary Care Company. They are registered with the Care Quality Commission. They were established in 2016 and provide care to adults who are elderly, vulnerable, disabled, end of life, or recovering from an illness or an operation.

The team provides care in Ashbourne and the surrounding villages. Calls are a minimum of 30mins, ensuring that they are never rushed.

They provide excellent quality care in your own home ensuring your safety and happiness and putting the client at the heart of everything they do.

Care packages are all tailored to a client's needs and requirements and are reviewed when necessary.

The staff help to maintain safety and independence and aim to give all clients the best quality of life possible.

AQC are passionate about providing high quality care and all services are delivered with privacy, dignity and are confidential at all times.

Services include:
Personal Care -
Bathing & Showering
Hair Washing
Strip Wash
Dressing & undressing
Oral hygiene
Shaving
Toileting needs/ incontinence needs
Catheter and Stoma Care

Medication Support
Hospital Discharge support
Respite/Sit in service
Light Household Duties
Prep & cooking meals
End of life Care/ Palliative Care
Dementia/Alzheimer’s
Disabilities
Sensory impairment
Mental health
Shopping
Companionship

Show Ashbourne Quality Care Ltd on the Map

Care Provided by Ashbourne Quality Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ashbourne Quality Care Ltd
  • Person in charge
  • Diane Wilson (Registered Manager)

Funding & Fees Guide for Ashbourne Quality Care Ltd

  • Prices

  • Full hour £28.00
    Half hour £19.00
    3/4 hour £24.00

Ashbourne Quality Care Ltd Reviews (26)

Total of 26, showing 1-20
9.9

Ashbourne Quality Care Ltd has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Ashbourne Quality Care Ltd has 26 reviews.

Overall Experience

  • 21
  • 5
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Date Published

26
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13
13

Review from Suzanne H (Sister-in-law of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are very friendly, which puts my sister-in-law at ease.

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Review from John P (Stepson of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care have taken care of my Stepfather for a number of years now and throughout that time I have found their service to be exceptional. The carers who currently visit 4 times a day have always taken such good care of my Stepfather and are always professional and helpful. This consistently
high quality of service is also evident in the management of his care. There have been a number of times when I have had terrific support from the team in the office. Finally, I would be confident to recommend Ashbourne Quality Care to anyone who is looking for someone to help take care of their loved one.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your kind words. They are very much appreciated. It means a lot to all the wonderful carers to know they are doing a great job.


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Review from Julie C (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care have been looking after our dad for a while and we are very pleased with the care he receives. They visit several times a day and get us informed of anything we need to know about and anything we ask of them is never too much trouble.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your kind review. It is lovely to know that your Dad is happy with us and that you have some peace of mind knowing that he is being well looked after. We pride ourselves on working with the whole family unit to ensure everyone is happy.


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Review from S H (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Ashbourne Quality Care provides is excellent. They employ caring and compassionate carers.
Communicating with them is easy and they always try their hardest to adapt to the clients needs.
I would recommend them without reservation.

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Review from Ian H (Husband of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care (one call per day) for the last six years and is very satisfied with the care provided. All the girls are appropriately dressed, take all precautions such as face masks and gloves and treat her efficiently with care and respect. They have not missed a single day, even
during Covid. We would like to thank Ashbourne Quality Care for the service we have received from them since November 2018 and are sure they will continue the good work.

Reply from Diane Wilson, Registered Manager at Ashbourne Quality Care Ltd

Thank you so much for your kind words. The staff will be so pleased to read your review. It will mean a lot to them. It has been a pleasure to attend your wife. Long may it continue.


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Review from B B (Client) assisted by family/friend published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful and flexible.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you very much for reviewing our services. Please get in touch if you require anything else from us.


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Review from Tracy S (Granddaughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been meaning to write a review for some time now.
I can't thank Ashbourne Quality Care enough for the care and compassion they gave my nana.
Ashbourne Quality Care cared for my nana in the last few weeks of her life.
They were very kind and compassionate, they treated my nana with privacy and
dignity.
They were very supportive towards me and my family.
Thank you to you all.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. I know that your nana was very precious to you and we were honoured to be asked to provide her care for the last part of her life. I am so pleased that you were happy with us.


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Review from P W (Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Ashbourne Quality Care. They have proven to be responsible and very considerate throughout, the staff have always been the most helpful, thinking of our every need and always cheerful and happy. I am very grateful to have had such a wonderful care team looking after
myself and my wife. Thank you so much Ashbourne Quality Care.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. We are so pleased that you are happy with our service. It is a pleasure to help with your care.


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Review from Sally R (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed home care help after she suffered a fall, but she also struggled with the use of her hands and found it very hard to dress herself or get her own meals, etc. I cannot praise the carers enough. They were absolutely amazing and took such good care of my mum until her passing away in July.
I am so grateful that Mum had the care that she received to make her life more bearable, plus she enjoyed their company.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you for your heartfelt review. Our staff are thrilled to receive it. We were delighted that we were able to care for her before she passed. The staff all thought a lot about her, and they got to know her very well. We hope that your Mum got a lot out of our visits and that she got some comfort from them.


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Review from Clare D (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very reluctant to have a care package however he has found the experience extremely positive. This is in no small part down to the quality of the care team at Ashbourne Quality Care. They have dealt with him with respect, patience and dignity and are all very kind. He enjoys the chats
as he is now housebound and wonders why he didn't agree to have home care sooner! I particularly appreciate the communication from the team, keeping me in the loop of any changing health conditions and issues. It is a welcome reassurance.

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Review from Stephen G (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff provided the highest level of care for my mum which enabled her to continue to live in her home, which she so desperately wanted to do. Her home became her world and the carers provided a level of personal care that is above and beyond their professional standards. They provided a human
and compassionate element to my mum's care even during the painful latter days. I wouldn't hesitate to recommend Ashbourne Quality Care for the care of your elderly family.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely words. Our team will appreciate this so much.
As you know, our team loved your mum and were all very honoured to have looked after her. The latter days were difficult but we know that she wanted us there with her and we were very happy to be there for her. She was a very lovely lady and I know the staff miss her greatly.


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Review from S R (Daughter of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this company enough, they have all been amazing with my father. The carers are so patient and go at his own pace. He feels so relaxed around each and every carer that attends to him and I feel relaxed knowing my dad is at ease, happy and comfortable. Amazing, thank you again.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review of our company and staff. It is so nice to get such lovely words from our clients and their families. We will continue to provide wonderful care to your mum. I know the staff love her. Thank you once again from us all at Ashbourne Quality Care.


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Review from Marie L (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Ashbourne Quality Care since September 2022. Mum wasn't sure at first, being someone who valued her privacy and was worried about strangers coming into her home. How things changed! Within a very short time, Mum fell in love with all of the team who help support
her. They visit four times a day and treat her like a person not a job. She has vascular dementia and some days are better than others. The team are so thoughtful, show an interest in her and have such patience on difficult days. Piece of mind for me (I also have a great relationship with the team) and I know that I can call any time to discuss things I'm worried about. Cannot recommend it highly enough.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much. I’m so pleased that your mum enjoys being with her carers. I know they enjoy being with her. No two days are the same but they always work through everything together with her. Your mum is a delight.


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Review from S M (Daughter of Client) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and lovely to Mum.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you for your kind review. I am so pleased that you and your mum are happy with us. We always aim to please and we are delighted to know that she is happy with us.


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Review from D H (Friend of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers that come to my elderly neighbour really caring to him in all cases, he is always neat and tidy and he enjoys most of the food that they tend to give him. He gets very lonely so they have a cheerful banter with him which he always enjoys and he always says they are all lovely, even
though he can't remember any of their names except the one gentleman that goes into him.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your review. We are so pleased that the gentleman is happy with us. We will continue to do our very best for him.


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Review from D S (Son of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, competent, trustworthy, easy to communicate with. Everything one could ask of care providers (both the manager - and each individual carer). Excellent. Well done!

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you for your kind words. I know I speak for all our staff when I say they all cared very much about your mum, and it will mean a lot to them to know that you have taken the time to send your lovely review.


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Review from J R (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbourne Quality Care have been looking after my dad for a year now. He has 2 visits per day and one of the carers takes him out around town in his wheelchair which he looks forward to. They were good at discussing his needs and suggested things that would be helpful as he has mobility issues. It is
a relief to know that dad is happy and well cared for as I live a few hours away. The staff are friendly and professional. They have been a great help and will go out of their way to make sure Dad's needs are met.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your review. We are delighted that you are happy with us. Your dad is delightful and knowing that he is happy means a lot to us.


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Review from Tracey L (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care provided 3 daily calls for mum, all the carers that came to Mum were so helpful and kind, nothing was too much trouble, and they were great too in alerting doctors, nurses, and the ambulance when needed. I can't recommend them highly enough. Thank you so much to you all.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you for your lovely review of our care. It was a pleasure to look after your Mum. She was a lovely lady.


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Review from Louise M (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care initially provided care for my mum and dad but after Dad's death provides care just for Mum now. They have been providing care for the last four years. They are an absolutely brilliant team, who I have got to know well. The staff always treat Mum with respect and dignity and
look after her as if she is their own lovely mum. They support both me and Mum through a brilliant care package at home and nothing is ever too much trouble. They always keep me fully informed of any changes or problems. Initially, Mum and Dad did not feel the need for carers but never looked back once the visits were in place. I would have absolutely no hesitation in recommending Ashbourne Quality Care and could not imagine any other care company providing better care at home for Mum. Thank you so much Ashbourne Quality Care team - you are the best.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. It has always been a pleasure to look after your Mum (and your Dad when he was alive). Our care team know her so well, and it has been helped by your involvement in her care. You feel like part of the team too. We will continue to give her the very best care that she so deserves and may she continue to flourish with us for a long time to come.


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Review from S T (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely team, friendly and engage Mum in conversations every day. Any difficulties we come across, they are always willing to find new ways of working to improve Mum's care. They have never let us down. Thank you Ashbourne Quality Care for enabling mum to stay at home where she wants to be.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. I am so pleased that you are happy with us. We are very honoured to be providing your Mum’s care and we will always do our utmost to get things right for her.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Ashbourne Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Ashbourne Quality Care Ltd is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashbourne Quality Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Ashbourne Quality Care Ltd

What Type of Services does Ashbourne Quality Care Ltd offer?

Ashbourne Quality Care Ltd offers Home Care.

How many Carers does Ashbourne Quality Care Ltd employ?

Ashbourne Quality Care Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbourne Quality Care Ltd to verify any information. View our terms and conditions. Ashbourne Quality Care Ltd has a Platinum Service – more info.