Ashbourne Quality Care Ltd

46 The Firs, Ashbourne DE6 1HE
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9.9 27 Reviews
  • Ashbourne Quality Care Ltd, Ashbourne
Ashbourne Quality Care is a Private Domiciliary Care Company. They are registered with the Care Quality Commission. They were established in 2016 and provide care to adults who are elderly, vulnerable, disabled, end of life, or recovering from an illness or an operation.

The team provides care in Ashbourne and the surrounding villages. Calls are a minimum of 30mins, ensuring that they are never rushed.

They provide excellent quality care in your own home ensuring your safety and happiness and putting the client at the heart of everything they do.

Care packages are all tailored to a client's needs and requirements and are reviewed when necessary.

The staff help to maintain safety and independence and aim to give all clients the best quality of life possible.

AQC are passionate about providing high quality care and all services are delivered with privacy, dignity and are confidential at all times.

Services include:
Personal Care -
Bathing & Showering
Hair Washing
Strip Wash
Dressing & undressing
Oral hygiene
Shaving
Toileting needs/ incontinence needs
Catheter and Stoma Care

Medication Support
Hospital Discharge support
Respite/Sit in service
Light Household Duties
Prep & cooking meals
End of life Care/ Palliative Care
Dementia/Alzheimer’s
Disabilities
Sensory impairment
Mental health
Shopping
Companionship

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Care Provided by Ashbourne Quality Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ashbourne Quality Care Ltd
  • Person in charge
  • Diane Wilson (Registered Manager)

Funding & Fees Guide for Ashbourne Quality Care Ltd

  • Prices

  • Full hour £28.00
    Half hour £19.00
    3/4 hour £24.00

Ashbourne Quality Care Ltd Reviews (27)

Total of 27, showing 21-27
9.9

Ashbourne Quality Care Ltd has a Review Score of 9.9 (9.927) out of 10, based on 14 reviews in the last 2 years. Over all time Ashbourne Quality Care Ltd has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
6
6
14
13

Review from S T (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely team, friendly and engage Mum in conversations every day. Any difficulties we come across, they are always willing to find new ways of working to improve Mum's care. They have never let us down. Thank you Ashbourne Quality Care for enabling mum to stay at home where she wants to be.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. I am so pleased that you are happy with us. We are very honoured to be providing your Mum’s care and we will always do our utmost to get things right for her.


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Review from Neil C (Son of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care Ltd provided excellent care for our late father who, due to his age and infirmity, was unable to access the bathroom on the upper floor of his home for the last few months of his life. He was very grateful and appreciative of the very professional service he received from all
the staff. They were very respectful of his needs whether it was attending to his personal hygiene or simply making him a hot drink and having a chat and a laugh. The carers' visits were always on time despite problems with the covid pandemic and gave us, as a family, a lot of confidence that Dad was always in safe hands which allowed us to take time out from his care needs.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. Your father was lovely and loved by all his carers. We are pleased to have been entrusted with his care and also to have provided yourselves with some well-deserved respite from many hours of your dedicated support to your father.


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Review from Sue L (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers provided excellent support and care for my mother. Any issues were raised in a timely fashion and dealt with quickly and efficiently. Eventually, my mother had to go into full-time care but she was devastated to leave ‘her girls’ and still wishes they were her helpers. I would have no
hesitation in engaging Ashbourne Quality Care again if we were fortunate enough to have Mum back home. It was always a 5-star service every day from every carer no matter what time of day they called.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

What a lovely review. Thank you so much. Your mother was always a pleasure to care for. We were so sorry that she had to go into long-term care and the staff still talk about her now. We hope she is happy and settled. She will always be remembered.


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Review from Paul A (Son of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care have 'looked after', 'looked out for' and 'given excellent care' for my Mum for over 12 months, and they continue to do so. Always going above and beyond in their professional care for Mum.
'Quality Care' sums up the company, and the package very well.
Extremely well organised,
always available and very personable I have no hesitation in recommending them to care for your loved one.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much. We are so happy to have been entrusted to look after your Mum. She is an absolute delight and the carers have become very fond of her.


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Review from E D (Daughter of Client) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Quality Care Ltd provided four daily visits for my mum and I was delighted with the standard of care. They took extra time when it was needed, and communicated very well both with me and between themselves about her needs. The carers were cheerful and genuinely caring. Ultimately she needed
residential care, but I do wish I'd found them sooner.

Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your kind words. It’s lovely to hear from clients and their families. It was a pleasure to be able to help your Mum prior to her being admitted to long term care. We hope she is well and settled.


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Review from J H (Client) assisted by family/friend published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very kind, helpful and thoughtful.
They are very observant and always seem to know what I need.

Reply from Diane Wilson, Registered Manager at Ashbourne Quality Care Ltd

Thank you for your kind comments. It is always a pleasure to work with you.
A delightful lady.


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Review from Anne E (Daughter of Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been staying with my father for the last 7 days, so I have seen the carer interactions with him. There are 2 staff who visit which means they can get to know him and he knows them. The staff treat him with respect and are patient and supportive. They are good at interacting with him, even if
he is having a bad day. I hope that this high standard is maintained when I am not present and am confident, from what I have seen that this will be the case.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Ashbourne Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Ashbourne Quality Care Ltd is calculated as follows: ( (76 Excellents x 5) + (6 Goods x 4) ) ÷ 82 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashbourne Quality Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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