Manu Integrity Services Ltd

58 & 58A Birley Moor Road, Birley Moor Road, Sheffield S12 4WD
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9.3 46 Reviews
  • Manu Integrity Services Ltd, Sheffield
Manu Integrity Services Ltd (MIS) is a domiciliary service provider and recruitment agency created to supply medical staff to hospitals, care homes and individual homes. The agency seeks to provide medical services and social services with a simple service plan that gets them the staff they need for as long as they need.

They believe in establishing relationships with customers and the staff they represent.

They aim to provide a flexible, efficient, value for money quality generic care service and aim to safeguard the privacy and confidentiality of the Service User, and to enable the service User to maintain their personal independence, have informed choice and an opportunity to enjoy and contribute to society.

They aim to ensure carers and nurses are trained to meet complex needs and requirements by the appropriate health care professional.

They aim, wherever possible, to assist the Service User to stay at home, to prevent admissions to hospital or other care settings and to facilitate complex discharges back into the community from a health care setting.

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Care Provided by Manu Integrity Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Elma Manunure (Manager)

Manu Integrity Services Ltd Reviews (46)

Total of 46, showing 1-20
9.3

Manu Integrity Services Ltd has a Review Score of 9.3 (9.296) out of 10, based on 21 reviews in the last 2 years. Over all time Manu Integrity Services Ltd has 46 reviews.

Overall Experience

  • 27
  • 10
  • 5
  • 1
  • 3

Date Published

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25

Review from T J (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has received care now for several months and it's fair to say she couldn't manage without the service. In all the carers are polite and always smiling and do a good job, some more experienced than others.
However the punctuality creates a major problem often out of the allocated time window
which in turn has a knock on effect (has dinner at 2pm and back at 4pm for tea) or too early for bed time. Also too many different carers just causes confusion for mum. The company overall is good and approachable. If they can get above better organised, then overall is worth recommendation.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for a positive feedback. If you could please contact the office/branch managers and they will be very happy to help you with this.


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Review from C B (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and I can honestly tell you that I would never have wished for better care.my dad is given support with dignity, patience and respect.
My father has improved in physical and mental health since being cared for by the specialist care that MIS gives.
Nothing is too much trouble
and the carers give superb support.Punctual , and work together.
Everything flows.The support from management during adaptations of care plans is superb.
I feel that I can relax knowing that the carers are leaving my dad happy, content and cared for on every call. The main priority is my dad and I feel we are very very lucky to have found such compassionate carers and company that truly care.
Complex needs are met very well , with good communication and support between carers and core management. And I'm always kept informed of any changes , MIS care about family too !understanding and helpful support if I need it at any time .

Reply from MANU INTEGRITY SERVICES, Management at Manu Integrity Services Ltd

Thank you for your positive feedback. Our team will continue to strive to provide highest standard of care.


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Review from Caroline H (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manu Integrity Services have only been caring for my mum for a week but I can already see a huge improvement in her health and wellbeing. The carers I have met so far are not only extremely efficient and conscientious in the support they provide but they are also incredibly attentive, compassionate
and wonderfully friendly. My mum's key carer has already taken on the responsibility of healing her in a way I could not have imagined possible. The key carer and her colleagues are knowledgeable, professional and eager to do what is best for my mum. I honestly feel they have given me the peace of mind I was hoping to find in a care provider. I could not recommend them more highly.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you very much for the very positive feedback. We take pride in training our staff to provide a high-quality standard of care.


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Review from J D (Son of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who look after my father are extremely caring and thoughtful, engaging in conversation with him even though he is often confused. They treat him with respect, and kindness, and are gentle. He is visited four times per day.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for the positive feedback, which helps us to continue to aim for quality care.


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Review from Andrew P (Son of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not use this company, they do not do what they say, big failure in all aspects, management do not care. Some of the carers are brilliant and some are not trained enough to care for vulnerable, sick people in my opinion.

Reply from Elma, Manager at Manu Integrity Services Ltd

It is unfortunate that you feel that way towards our organisation. However, please note that we have guidance, rules and policies that should be followed in care to protect vunerable people. This may not be agreable with your beliefs or your knowledge. In addition, we will continue strive to do good and to follow the regulations to remain safe.


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Review from K M (Daughter of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very trusting and reliable company.
I don't even know where to begin. This care company is just amazing, they are very clean and very polite. My mother suffers intense pain and has multiple medical conditions and is difficult to care for.
The first time I met the carers, they were so polite and
listened to everything I said when I explained about my mother's pain. They were very gentle with her and very understanding.
They were the first ones we met and the first thing they did is walk up to my mum introduce themselves and asked how she was doing, it was really nice to hear them say that and they were having a laugh with us.
My mum always enjoys them coming and I trust them to care for her and feel very confident with them in the household.
I highly recommend this company as they have great carers and great management. I wish I found them earlier.
Thank you for an amazing service.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for a very positive feedback. We are pleased to know that your mum's care is going on well. We will continue to try to care with the highest quality of care at all times.


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Review from T W (Wife of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The company responded to my last post but didn’t implement what they said they would do. Yesterday the carer came at 7:30 am as instructed by their planners. 10:30 am this morning and still no carer. I have had to get my husband dressed. Repeated I have requested calls between 8:15 and 9:15 am and I
am told it will happen, it does but only for a short period. The carers are good and it is not their fault but the back room staff are not.

Reply from Management Team, Manager at Manu Integrity Services Ltd

Thank you for your feedback. As soon as we have seen your post, we have assigned a manager to contact you to rearrange the times as you wish. All has been changed to suit your preferred times. We do apologise if we missed calling you back in response to your request. We strive to meet our client’s needs and paramount that you let us know so that changes can be made where possible.


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Review from Patty S (Wife of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service provided by Manu Integrity Services. They are always pleasant and treat my husband with the utmost care and respect. nothing is too much trouble. They are always here at the same time during the day so we never feel that we are waiting for them. I can go away with
confidence, knowing that he will be looked after extremely well. I would definitely recommend Manu Integrity Services.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you very much for your positive feedback. We will continue to try very hard to deliver compassionate care with utmost credibility and integrity in everything we do.


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Review from A C (Wife of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband who has used Manu Integrity Services Ltd for six months and initially there were issues with the times that the carers were booked in to attend him, but each carer now knows of his issues/needs and they do try to arrive within the time scale he needs. Occasionally, the staff in the office
book him for a later time but with talking to the office we have irons out the issues. The only concern we have is if a carer is delayed from a previous client due to medical issues, the office staff do not ring us up to tell of the delay, which upsets my husband. This needs to be addressed by the office to improve. The three main carers that attend are all very considerate and patient to my husband's needs and do not rush him. They all do an excellent job and have all built up a good rapport with him which makes for a good relationship.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for the positive feedback. We are pleased to know that the care is going well and our team is building a very good Therapeutic Relationship with your husband. This is good for achieving good outcomes for his quality care. We have informed all our care team that they need to call whenever there is a delay. We do apologise that this has not been done.


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Review from R E (Client) assisted by family/friend published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when the carers come to our house they have shown professionalism, a caring attitude and are very helpful. They have all been efficient, polite but friendly and very helpful. We feel we can rely on them all, yes there have been a couple of issues on timing of visits but this has all been sorted.
We are very pleased with all of them and hope it continues.

Reply from Elma, Manager at Manu Integrity Services Ltd

It is good to know that you have allowed us to sort things out. We are very delighted that your care is going on very well.


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Review from A M (Client) assisted by family/friend published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory care.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. We are pleased that your care is going well.


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Review from J H (Wife of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank Manu Integrity Services for its caring staff. The carers are most kind and friendly. They have looked after my husband with such love and have been very supportive to me. I cannot thank them enough. I would recommend this company very much.

Reply from Elma, Manager at Manu Integrity Services Ltd

We will continue to make an effort to provide care with passion. Thank you for taking the time to positively feedback.


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Review from David F (Husband of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When carers are delayed, a phone call informing me how long they will be, would help. My wife is happy with the care she receives at the moment. Carers to wipe their feet when entering, especially when it's raining.

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Review from Nathan W (Grandson of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been good but not been showing up at the right times, not been coming at dinner time.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. This will be fed back to all your care team.


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Review from Russell S (Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Nice people. Very polite.

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Review from Harold F (Partner of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. Visiting times not perfect.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. Our reviews team will contact you to review your times. We understand this is very important for your routine, therefore we will work hard to improve the times.


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Review from Vanessa A (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely experience. My carers are the most amazing, polite people I could ever meet.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. We will endeavor to carry on meeting your care needs at a highest standard as possible.


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Review from Valerie B (Wife of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service we received. The carers are very efficient in the way that they care for my husband, and very obliging if I have to change my hours. The only problem I have is for the morning call. I would like them to come at a set time within half an hour so I can get myself showered
and ready before they arrive. I would like my morning call to be 8.30 am.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. The morning issue has already been resolved by the time of this feedback being published. Thank you for allowing us to review your care for a better outcome.


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Review from James M (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff.

Reply from Chipo Elma Manunure, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. We are pleased to know that your care is going well.


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Review from Lesley T (Wife of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manu is a company I would highly recommend. I am so pleased with the care my husband is receiving with this company. Overall, the care my husband receives is excellent. Very warm, friendly staff who put my husband at ease.

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you for your positive feedback. We will continue to try our level best to strive for excellence!


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Current Review Score: 9.3 (9.296)

Overview of Review Score

The Review Score of 9.3 (9.296) out of 10 for Manu Integrity Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.296 for Manu Integrity Services Ltd is calculated as follows: ( (68 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 125 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manu Integrity Services Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Manu Integrity Services Ltd

What Type of Services does Manu Integrity Services Ltd offer?

Manu Integrity Services Ltd offers Home Care.

How many Carers does Manu Integrity Services Ltd employ?

Manu Integrity Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manu Integrity Services Ltd to verify any information. View our terms and conditions. Manu Integrity Services Ltd has a Platinum Service – more info.