Manu Integrity Services Ltd

58 & 58A Birley Moor Road, Birley Moor Road, Sheffield S12 4WD
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9.3 46 Reviews
  • Manu Integrity Services Ltd, Sheffield
Manu Integrity Services Ltd (MIS) is a domiciliary service provider and recruitment agency created to supply medical staff to hospitals, care homes and individual homes. The agency seeks to provide medical services and social services with a simple service plan that gets them the staff they need for as long as they need.

They believe in establishing relationships with customers and the staff they represent.

They aim to provide a flexible, efficient, value for money quality generic care service and aim to safeguard the privacy and confidentiality of the Service User, and to enable the service User to maintain their personal independence, have informed choice and an opportunity to enjoy and contribute to society.

They aim to ensure carers and nurses are trained to meet complex needs and requirements by the appropriate health care professional.

They aim, wherever possible, to assist the Service User to stay at home, to prevent admissions to hospital or other care settings and to facilitate complex discharges back into the community from a health care setting.

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Care Provided by Manu Integrity Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Elma Manunure (Manager)

Manu Integrity Services Ltd Reviews (46)

Total of 46, showing 21-40
9.3

Manu Integrity Services Ltd has a Review Score of 9.3 (9.296) out of 10, based on 21 reviews in the last 2 years. Over all time Manu Integrity Services Ltd has 46 reviews.

Overall Experience

  • 27
  • 10
  • 5
  • 1
  • 3

Date Published

46
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21
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Review from M H (Daughter of Client) published on 23 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to Manu Integrity, we were able to have time away knowing our elderly parents would be well looked after. All of the staff are lovely and friendly and without them our parents wouldn't be able to stay in their marital home of over 60 years. Angels all of you!

Reply from Elma, Manager at Manu Integrity Services Ltd

Thank you very much for your positive feedback. We will keep striving for excellency.


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Review from Anne H (Wife of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all good, friendly, caring and pleasant. The organisation can be variable eg: making sure the carers know what they have to do regarding medicines, re-ordering and changing urine bags. It would be helpful if the same carers did all visits on a particular day. This is obviously difficult
covering holidays etc but would help carers and clients to get to know each other and routines better. It would also help carers to be better able to pick up on any change in the client's condition, beyond routine tasks.

Reply from Management, MIS at Manu Integrity Services Ltd

Thank you very much for positive feedback. We are working into placing our carers on their regular rounds for continuity of care. Once this is complete, we are very sure you will notice a difference. Your feedback is very vital to help us improve the service for the better. Your loved one's care is very vital to us.


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Review from Irene M (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manu Integrity Services Ltd has cared for my mom since 2018. I am very grateful for the love and care that they have consistently given throughout that time.
I would recommend this agency as I believe that the manager tries her best to match the carers with the client, and for us, it has worked very
well. Also in the midst of this pandemic, no one transmitted Covid to my mother for which I am grateful.

Reply from MIS Care Team, Manager at Manu Integrity Services Ltd

Thanking you for your valuable feedback. The pandemic has been our biggest challenge so far. We are very grateful for such a great team we have!


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Review from E F (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manu Integrity Services provides an excellent service. We requested specific times for morning and evening which was put in place to suit my dad. The carers respect our privacy at all times. They care for my dad and have high respect for him. We have regular carers which helps with Dad's condition.
Carers are very friendly, helpful and kind. Dad loves them. Mum and I have built up a great relationship with your carers.

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Review from Raymond W (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Manu are wonderful.
They have helped me so much.

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Review from A D (Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Half of the carers don't do their job properly. They don't wash you properly or anything, they can't wait to dash off. I pay for two carers to come to me, but at times I get one, it's not good. I take water tablets early in the morning and sometimes I am laid in my wee wet through for fifteen or sixteen
hours. I am having water infections all the time.

Reply from MIS, Management at Manu Integrity Services Ltd

I am sorry this is how you feel towards your care team. We take complaints seriously and we will do everything we can to resolve what we can. However, we respect our client's choices and wishes as we understand that your own chosen times are a late morning call and an early evening call. This will result in long hours and despite offers from experts such as District Nurses, for care times that would benefit you, you still want your care times to remain the same. This is something we can only change when agreed by yourself. We are always there for you if you wish to review your times. According to our monitoring systems, all calls have been covered by 2 people at all times as your care is impossible to be completed by one person.


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Review from C B (Daughter of Client) published on 1 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgraceful the way my mum was treated during the last few weeks of her care with this agency. Medication not given correctly due to incompetence of certain members of staff unable to allocate 4 hourly visits, sending carers early, therefore, medication could not be given, no staff communication.
Issues with some of the care staff not even able to carry out the simplest of cooking duties, certain staff always complaining about one certain issue when they knew that a solution was pending. The owner of the company has the attitude of her way or no way, threatened me a few times to quit caring for my mum, she never made the effort to contact me to discuss issues that arose. This best thing to come from this company was when the owner gave notice to quit my mum's care, albeit she did this without warning or even discussing things with me first. I would like to say thank you at least she is now being cared for by people that actually do care and spend time to talk to her.

Reply from Jerry, Care Coordinator at Manu Integrity Services Ltd

We are very sorry to hear that this is how you feel. However, our organisation have followed the notice policy and according to our records, communications have been carried out as they should. We value the care and view of our client (your mum) and as confirmed in your statement, our recommendation seemed to be working very well and are happy it is so. We greatly appreciate the 2 years we have worked together. We wish you all the best in the New Year!


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Review from Katy P (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just have to say a massive thank you to everyone that looked after my mother-in-law. Everyone was so, so lovely. The manager and the deputy were amazing, and everyone else who came. Everyone was so respectful and thoughtful, and even though they only knew my mum-in-law for 4 days, it was like they
had known her forever.
Great service; they all made a difficult time much easier.
Can't thank them enough; they were awesome!

Reply from Chipo Elma Manunure, Manager at Manu Integrity Services Ltd

Thanking you very much for taking time to send us a feedback. It was lovely meeting you all.


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Review from Sam D (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manu have just started to provide daily care visits for my mum who has Alzheimer's. She was nervous about having to have additional care support, however, the staff are brilliant and Mum loves having them visit after only a couple of weeks. It's making a massive positive difference to her care. They
have been good to contact me with any issues and we are building a great working relationship between staff and supervisors to help ensure Mum gets the best care possible.

Reply from Chipo Elma Manunure, Manager at Manu Integrity Services Ltd

Thank you very much for your feedback. It is greatly appreciated. We are more than happy to work with our clients and family to ensure high standard of care.


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Review from J L (Daughter of Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mum has been excellent. The carers are always very professional and make sure that all Mum's needs are taken care of. Added to that, they make her smile. I can't fault them.

Reply from Chipo Elma Manunure at Manu Integrity Services Ltd

Thanking you very much for your review. Greatly appreciated.


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Review from J H (Husband of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff that visit and provide the care are extremely friendly and professional. In additions, the management is great - very professional and accessible when I have questions or concerns that need to be raised. The quality of work service my wife receives is great. The carers are delightful, always
arriving on time. I'm very happy with Manu Integrity Services, I hope it continues and I strongly recommend Manu Integrity Services Ltd.

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Review from S F (Daughter of Client) assisted by family/friend published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are inconsistent - some are attentive and efficient, others not. Some show an understanding of needs and abilities, others show little regard for needs. Providing food and drink sometimes appears too much trouble and their knowledge is lacking. Simple cleaning and hygiene tasks are not undertaken.
Medication times appear difficult to work out! Care not as initially said it was to be.

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Review from Amy B (Niece of Client) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careers have been fantastic, my uncle has very complex care needs and if it wasn’t for them as an agency, he would never have been allowed home. Can’t ever thank them enough.

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Review from Deborah D (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and always willing to listen to any problems that may occur. They always treat my mother and father with dignity and respect. A nice bunch of people!

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Review from Richard L (Son of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My opinion is it is poor. Some carers don't ask or change Mum's nappies. Women should come to change her.

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Review from Tara A (Sister of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise or thank the staff and carers at Manu enough.
We were looking for companies with experience in mental health and younger clients and Manu has been the perfect fit.
The team came round for an assessment within two days and were incredibly kind and caring. Their empathy and experience
was clear. We were able to arrange a sensible care plan and I felt everything was well explained to both me and my sister. They provided regular updates and communicated clearly, especially if there were any problems.
The carers were all lovely and helpful, and Manu selected younger staff who would be better company for my sister. It really is incredible how much progress she has made and this really is due to the fantastic team at Manu.
I can't recommend them enough.
The only piece of constructive feedback I have is that occasionally the dates on the invoice were incorrect. However, this was always fixed promptly and there was never any incorrect totals, etc - just tiny typos.

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Review from Mandy B (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daughter of the client, I find the staff pleasant, knowledgeable and always provide a consistent service. My dad likes his staff and sees familiar faces every time.

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Review from Hazel F (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The main carer excellent.
Don't get outside my door for much fresh air.

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Review from Peter B (Client) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I are very very satisfied with the service we receive.

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Review from Lynda H (Daughter of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and compassionate to mum, but she doesn't wat correctly because meal times are not regular. Could do with leaving kitchen tidy and putting pots away.

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Current Review Score: 9.3 (9.296)

Overview of Review Score

The Review Score of 9.3 (9.296) out of 10 for Manu Integrity Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.296 for Manu Integrity Services Ltd is calculated as follows: ( (68 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 125 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manu Integrity Services Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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