Other Home Care Providers you may be interested in:
Austen Allen Homecare - Dartford has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Austen Allen Homecare - Dartford has 5 reviews.
Review from Linda R (Wife of Client) published on 15 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford
Thank you sincerely for your thoughtful review. Our team takes immense pride in delivering top-notch care while ensuring a friendly and reassuring atmosphere. Our team are dedicated to ensuring the entire process is as smooth as possible for our clients and their families. We appreciate your recommendation and trust in our services. If you ever require additional assistance or support, please feel free to reach out to us. Once again, thank you for sharing your experience with our services; your feedback means the world to us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N H (Niece of Client) published on 22 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford
Thank you for your lovely review. We are deeply grateful for the opportunity to care for your uncle and to receive such positive feedback.
It is truly heartening to learn that our carers positively impacted your uncle's well-being during a difficult time. Creating a comfortable and reassuring environment is a priority for us, and we are delighted that our team could make a difference.
Your recommendation means a lot to us, and we are honoured to have been entrusted with your uncle's care. Thank you for sharing your positive experience; it means so much to us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jayne S (Daughter of Client) published on 6 September 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford
Thank you for reviewing us and sharing such positive feedback of our carers. It really does mean so much to the team to hear we were able to help your mother feel more at ease and look forward to her daily visits and interactions with the carers. Your recommendation means so much to us as it highlights the quality of service we always aim to provide, so thank you so much!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pete W (Friend of Client) published on 16 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford
We are so pleased to hear you have had a positive experience with us. Thank you for taking the time to share your feedback and for recommending our services to others looking for care. Your input is incredibly valuable to us, so thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joanna W (Daughter of Client) published on 10 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca, Branch Administrator at Austen Allen Homecare - Dartford
Thank you for taking the time to review us. We are truly humbled and grateful for your kind words. Your Mum's well-being and comfort are at the core of our mission, and we are thrilled to have been a part of this positive and life-changing journey for your family.
We understand that making the decision to seek additional help at home can be a significant step, and we are glad that our thorough consultation process helped in crafting the best care package for your Mum. Our team is committed to understanding each individual's needs, preferences, and aspirations to provide personalised and exceptional care. Thank you again for your kind feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.500) out of 10 for Austen Allen Homecare - Dartford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Austen Allen Homecare - Dartford is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Austen Allen Homecare - Dartford is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Austen Allen Homecare - Dartford to verify any information. View our terms and conditions. Austen Allen Homecare - Dartford has a Basic Service – more info.
