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Austen Allen Homecare - Gravesend has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Austen Allen Homecare - Gravesend has 1 review.
Review from Jayne S (Daughter of Client) published on 17 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Gravesend
Thank you for sharing your positive feedback, Jayne. We are so proud to know that our care staff's kindness and attentiveness have consistently met your expectations and that the office staff have been accommodating and responsive to any changes you have had. Your recommendation of us as a care provider is so appreciated, and your words highlight the importance of reliable and compassionate care for individuals in need. Your kind review will undoubtedly help others make informed decisions when seeking care, and we cannot thank you enough for this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Austen Allen Homecare - Gravesend is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Austen Allen Homecare - Gravesend is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Austen Allen Homecare - Gravesend is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2019
Caring
Effective
Responsive
Safe
Well-led
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