Avant Homecare - Hounslow

Vista Business Centre, 6th Floor, Block B, 50 Salisbury Road, Hounslow TW4 6JQ
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8.0 18 Reviews
  • Avant Homecare - Hounslow, Hounslow
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Care Provided by Avant Homecare - Hounslow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deepa Dungar (Manager)
Are you the Owner/Manager of Avant Homecare - Hounslow? View your Advertising Options

Avant Homecare - Hounslow Reviews (18)

8.0

Avant Homecare - Hounslow has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Avant Homecare - Hounslow has 18 reviews.

Overall Experience

  • 9
  • 5
  • 2
  • 0
  • 2

Date Published

18
0
0
1
17

Review from Damanjit K (Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avant is an outstanding company all the staff members are very professional hard working and they are managing very accurately with the rota and other issues and a number of carers are brilliant and even others are also great.

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Review from Kit L (Daughter of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Service is okay during weekdays. Weekends are a mess, can be up to two hours or more late. The carers themselves don’t know when to come! Management of the organisation has to sort themselves out and listen to the telephone complaints as I know I’m not the only one during the weekend suffering from
the time problems. You can’t expect me to suffer in silence when the only excuse is ‘short of staff!’

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Review from Yve N (Friend of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional. Always smiling and making sure users are comfortable. Would recommend.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thank you very much for your review. Really appreciate your positive feedback.


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Review from Z B (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service. We can't rely on this agency. Carers are always late, more than half an hour and are careless and rude. The agency just doesn't care, they expect you to do the care yourself. Many times in the past they didn't send the carers, many times in the past the agency called me, asking me
"oh we don't have a carer today, can you please manage."
The agency never listens to the client, well they just don't care.
I do not recommend this agency to anyone.

Reply from Danielle Daines at Avant Homecare - Hounslow

I am very sorry about the concerns you have raised, thank you very much for meeting with one of the managers to go over the concerns you have raised. I do believe previous concerns you raised have now been resolved and care which is currently being provided is up to a high standard.
I am pleased you are happy with the outcome of the meeting and trust you are now confident with the service.


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Review from Stephen F (Son of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor company. Very poor management and leadership. Monday to Friday is OK, but weekends are a total letdown.

Reply from Danielle Daines at Avant Homecare - Hounslow

Hi Stephen,
It is regretful you were not able to respond to our communication in September on this one off incident but we were very pleased we were able to continue to supply care and support to your mother until only last week with your two regular carers. We are extremely sorry you appear not to have been happy with the service we provided to your mother. If you wish to discuss, we would be more than happy to meet with you.


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Review from Nirmala C (Client) assisted by family/friend published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended, no complaints, the staff and manager very helpful.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thank you very much for your kind words. really appreciate your positive feedback.


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Review from Barbara D (Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carer's who have attended to me, they are all very kind and looked after me well. Especially when I first came home from the hospital.

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Review from Diane S (Wife of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very pleased with the care we receive for my husband and the main carers that attend my husband are extremely caring and attentive to his needs.
Have had a few issues with carers being very late and not bothering to inform me of lateness and I find this stressful as the idea is to take
and help me with the situation but otherwise. Pleased with help.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thank you for your review. I'm sorry that you have had issues with lateness previously, I am glad these are now resolved. Please do let us know if you have any further concerns and thank you once again for your feedback.


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Review from Gajo G (Daughter-in-law of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided Ok. Generally feel carers (some) need to be a bit more vigilant eg leave lights on in the bathroom, forget to flush toilet, not leave tea stains on bin lid. Just minor things but nevertheless important. Otherwise OK.

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Review from S B (Daughter of Client) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are superb. However, I have to regularly contact the office as lunch calls are generally planned too late in the afternoon and carers I am unfamiliar with are booked without prior consultation. I have preferred carers that I will not change.

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Review from Carol P (Daughter of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care our father has received. The carers are attentive, hard-working, friendly and caring. We consider the carers family friends and deeply appreciate the support they provide.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thanks Carol for your lovely words. We are very pleased to find that the service we are providing to your father is excellent.


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Review from G B (Son of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the carers is very good. She looks after the client very well.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thank you for your lovely words.


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Review from Peter B (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I received and would recommend to anyone I speak to.

Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Thanks Peter for your review. We are glad that you are pleased with the service.


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Review from Ajaii D (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the carers is brilliant, she really cares about her job and always brings a smile to work. Nothing is ever too much and she cheers me up. She is the best.


The staff are extremely helpful and polite. The field-based manager is very helpful and responds to issues quickly and promptly.


Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Thank you Ajaii, this review is really appreciated by us and your care worker. We are pleased you are really happy with the care.


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Review from Danny S (Son of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are generally on time and on most visits the same team make the call. Having the same carers is important as my mum likes to know the person and have the best relationship. I ticked 'likely' (to recommend) due to lateness issues with carers mainly during holiday periods. My mum has also requested
more time but that is a social service issue.

Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Thanks Danny for your comments. We will endeavour to resolve the lateness when your mother's regular care workers are on holiday. We will continue to work with you to provide an excellent service to your mother.


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Review from Surjuil K (Grandson of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been well so far. Sometimes carers are late but overall they are patient with my grandmother.

Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Thank you for your review Surjuil.


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Review from Ruha R (Client) assisted by family/friend published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the carers and the service. The carers are very helpful and doing a great job.

Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Many thanks for your review Ruha, we are very glad you are happy with the care.


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Review from S M (Son of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round year service is excellent. I will give a 5-star rating and thank you for your help.

Reply from Sally McGillivary Graham at Avant Homecare - Hounslow

Thank you. We are happy to hear that you think our service is excellent.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Avant Homecare - Hounslow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Avant Homecare - Hounslow is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avant Homecare - Hounslow is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Avant Homecare - Hounslow

What Type of Services does Avant Homecare - Hounslow offer?

Avant Homecare - Hounslow offers Home Care.

How many Carers does Avant Homecare - Hounslow employ?

Avant Homecare - Hounslow employs 220 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avant Homecare - Hounslow to verify any information. View our terms and conditions. Avant Homecare - Hounslow has a Basic Service – more info.