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Avant Homecare - Hillingdon has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Avant Homecare - Hillingdon has 7 reviews.
Review from Nermene B (Mother of Client) published on 3 November 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean S (Client) published on 8 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deepa Dungar at Avant Homecare - Hillingdon
Thank you very much for your review Jean. Really appreciate your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sundeep C (Son of Client) published on 8 February 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Justin Mamo at Avant Homecare - Hillingdon
Hi Sundeep,
Thank you for speaking to me earlier about our care workers’ performance when providing care to your mother.
I delighted to hear that you are overall happy with your mother’s service.
You stated that what you were referring to in your review was about some of the care workers leaving gloves on the table after completing the tasks and some the care workers not putting your mother’s pads on properly.
However, you stated that this has improved now and it is not happening anymore.
As agreed, please let us know if such incident occurs in future so we could address it. We are here to help and will always endeavour to make sure your mother is in receipt of a great service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julia B (Client) published on 23 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine G (Daughter of Client) published on 23 January 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Henry E (Client) published on 4 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deepa Dungar at Avant Homecare - Hillingdon
Thank you so much for the lovely comments Henry - we are really pleased that you are happy with the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sonia O (Client) published on 1 August 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Avant Homecare - Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Avant Homecare - Hillingdon is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Avant Homecare - Hillingdon is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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