Caremark Worcester & Malvern Hills

Polysec House, Blackpole Trading Estate West, Worcester WR3 8TJ
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9.0 15 Reviews
  • Caremark Worcester & Malvern Hills, Worcester
Caremark Worcester & Malvern Hills offers care at home in Worcestershire including companionship, personal care and visits to community events, shopping and socialising.

It has teams of care assistants in both Worcester and Malvern Hills as well as the surrounding villages. Dementia care and Alzheimer's care and support are provided by specialist teams.

Its clients have difficulties such as mobility limitations, mental health problems, or may be living with dementia, MS, Motor Neurone or other long-term conditions. Staff work with clients and their families to keep them safe and comfortable at home.

Live-in care is one of its specialties, offering companionship and personal care full time in your own home. It offers care in the home in a flexible, affordable way to support your own needs. With a large, established live-in care division, Caremark has support workers to fill most people's needs. Your live-in care worker can help you visit friends, attend appointments and go on outings or just visit the shops and do your weekly shopping.

At Caremark Worcester & Malvern Hills staff know some of the daily routines many people take for granted can become difficult or restrictive. Staff are there to help you remain independent at home and continue to enjoy life to its fullest, without worrying about the things that are very personal to you.

Its care and support services extend to supporting you in the community, assisting in your sense of inclusion and wellbeing. It can support you in travelling to work or to the shops or accompany you during a leisure activity. For example, you may like some help to go swimming, bird watching or to the cinema or theatre. Caremark Independence Clubs may be the solution to help you get out and about in groups or just with a support worker - it is your choice.

If you would like to visit to talk about your needs, staff would be delighted to meet you.

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Care Provided by Caremark Worcester & Malvern Hills

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caroline Balmer (Managing Director)

Funding & Fees Guide for Caremark Worcester & Malvern Hills

  • Prices

  • Worcester City
    £30.33 per hour,
    £24.18 for 45 minutes
    £18.63 for 30 minutes


    Malvern
    £31.13 per hour
    £25.35 for 45 minutes
    £19.07 for 30 minutes
    Please contact us for prices for any other areas

  • This is the same rate Monday to Sunday. The only time the costing changes is on Bank Holidays when we charge double. No additional charges.

Caremark Worcester & Malvern Hills Reviews (15)

9.0

Caremark Worcester & Malvern Hills has a Review Score of 9.0 (9.036) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Worcester & Malvern Hills has 15 reviews.

Overall Experience

  • 12
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Date Published

15
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10

Review from D Q (Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past, I have used the services of several care providers and without any hesitation I can say that Caremark Malvern and Worcester are by far the best providers. My carers are very kind and considerate which I appreciate very much. My needs are taken care of and I always feel comfortable and we'll
cared for. One other important aspect for me is that I am always able to have a laugh with my carers which after all as they say is the best medicine! Thank you Caremark Team for all you do for me.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Thank you for your review. We are glad you enjoy having the team in to brighten up your day!


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Review from M T (Wife of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole all carers have been helpful and caring. The carers show interest in the service user and family members and try in engage the service user in conversation and respond to his current mood.
They also try to support other family members.

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Review from Sandra T (Wife of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers that attend to my husband are always considerate and polite. They check changes with me on a regular basis which ensures continuity of care.
My husband is always addressed politely and procedures are explained as he has a reduced mental capacity.
Overall we are happy with the level of care
provided.

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Review from Claire C (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was originally very unsure about having carers. She thought she'd feel that her home wasn't hers. Through the kindness of her care team, she now looks forward to their visits. The care is inconsistently excellent. They are kind and respectful and always looking to improve Mum's quality of life.
Thank you!

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Review from Duncan K (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Caremark. The level of professionalism and dedication they show is second to none. Not only do they show a very high level of care to my mum, both on a physical and emotional level, but they also provide a lot of support to me. When dealing with a sometimes stressful situation,
I value this very highly. I would be lost without Caremark. Thank you team!

Reply from Sanet Hankins, Operations Manager at Caremark Worcester & Malvern Hills

Hi Duncan, thank you for the review. It is a pleasure looking after your mum.


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Review from Alex W (Grandson of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been an incredible care company, truly a cut above the rest. Trust me, I have worked for dozens of care providers and I know quality when I see it. At one point we had another care company providing care for my nan and to put it politely they were terrible. Caremark always put my nan's
needs first and whenever they might be slightly concerned about her health or she needs some shopping done, they will contact me immediately. The manager also keeps me up to date with any changes with regards to my nan. The communication, care, kindness and compassion showed to my nan has alleviated any worries I may have had about her being cared for. To have a philosophy of care written down on paper is one thing but to apply it practically every day is in my opinion quite amazing. I cannot praise them highly enough and believe that they deserve all of the recognition they deserve and more so. Thank you.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Hello Alex,
Thank you for your kind words. It is an honour to provide our services to your Nan and we are pleased to help in any way we can. I will personally make sure this kind message will be passed on to the entire team.
Thank you for the review, it means a lot to everyone.


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Review from Deborah F (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for supporting my mum at home. Without your care and kindness, Mum would not have stayed at home for as long as she did. It allowed us to celebrate Xmas with her before she had to enter residential care. The carers showed kindness and compassion reducing family concerns regarding daily care.
Once again many thanks to you all.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Thank you so much for your review, we are so happy to have met and supported your mum and your family.


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Review from N G (Client) assisted by family/friend published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the nurses from Caremark (Worcester & Malvern Hills) without exception have shown me such respect and kindness. They are understanding, pleasant and extremely patient.

Reply from David Balmer, Managing Director at Caremark Worcester & Malvern Hills

Thank you, Neville, for the review, as a company we are extremely proud that you have said such nice words about the care team that visit you daily.


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Review from Penny M (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this company for a few months now. We found them on the internet and phoned them about some help for mum when she needed a shower. They were happy to help and come in twice a week to help. They have built up a good relationship with mum and dad also likes it when the girls come.


We

have recommended them to others before, and they have also started using Caremark recently.

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Review from Louise R (Daughter of Client) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for live in care for our mum who had fallen and had a hip operation. Caremark was brilliant and got us a carer who has been lovely with my mum. Mum has thoroughly enjoyed having her there. I felt thoroughly comforted knowing she was being taken care of so well.

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Review from Colin F (Son of Client) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has looked after my Mother for a while now and they have done a magnificent job. We weren’t sure whether to change companies but after seeing an advert we decided to call them. The lady on the phone was helpful and they cost less than the company we already had.
The girls that come are pleasant,
seem happy and well trained. Mum gets on well with them all.
I can really recommend this company after trying a few.

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Review from Cynthia C (Daughter of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls in the office were fantastic setting up my mothers care, right from the initial call. They were reassuring and really helpful. They came out to see us the next day and got up and running really quickly.


My mother's health has deteriorated a little over the last few months and having Caremark

visit my Mum helps me and puts peace in my mind when I am not around.


Thank you to the carers that visit, they do a great job.


Reply from David Balmer at Caremark Worcester & Malvern Hills

Hello,


I am pleased that the team have helped make life a bit easier for you as well as your Mother. Many thanks for the review.


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Review from Lena E R (Client) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes a traumatic event can change your life completely. My husband's death did just that, following a fall, which left me very dependent as he had been my carer. It made me realise that there are many kind, caring and helpful people about. I needed help with showering and was afraid of falling.
Social Services recommended Caremark whose ladies have been so very helpful and let my daughter help which I much appreciated. I was apprehensive but need not have been. I am truly grateful.

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Review from Anna F (Daughter of Client) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about having to rely on non-family to support our mother, she is 88 and being looked after at home.
She has been delighted with every helper - all friendly, competent, cheerful and reliable. This is so important for the dignity of someone, who until recently has been so independent.

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Review from Angela H (Daughter of Client) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my Mum so that my Dad could keep her with him at home. At first, it was just once a day in the morning. Then twice a day getting her ready for bed. It took two people as Mum couldn't stand and walk very well. Despite this, your staff assisted her walking as much as possible, also making
sure she had her hair brushed and some makeup applied. This personal touch made it so much easier for my Dad to accept help. Unfortunately, Dad suffered a stroke and Mum had to go into a home for respite. If Dad improves we might once again ask you to come in and assist. Thank you.

Reply from Dave Balmer, Director at Caremark Worcester & Malvern Hills

Thank you, Angela. We wish your dad a speedy recovery. We would be happy to re-instate any care to help your parent's remain at home together.


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Current Review Score: 9.0 (9.036)

Overview of Review Score

The Review Score of 9.0 (9.036) out of 10 for Caremark Worcester & Malvern Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Caremark Worcester & Malvern Hills is calculated as follows: ( (16 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 28 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Worcester & Malvern Hills is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Dave

Dave Balmer

Job Title: Managing Director

Joined: 2015

I am dedicated to delivering the highest level of Care & Support to those in need, who wish to remain in their own home. By having staff that are well trained in all aspects of Social Care we can deliver a friendly service to our clients with a person centered approach that can often get overlooked. Both myself and Caroline have a passion to be the best in the provision of Domiciliary Care


Caroline

Caroline Balmer

Job Title: Managing Director

Joined: 2015

Caroline opened Caremark (Worcester & Malvern Hills) in 2015. She has over 15 years experience in care and has a keen interest in dementia care and has a degree in Dementia Studies. Caroline previously worked as a care worker and then progressed to a career in care management. Caroline has a passion for providing quality care services in the local area.


Sanet

Sanet Hankins

Job Title: Registered Care Manager

Joined: 2020

I have worked in care for the last 20 Years with experience in Complex Care and Domicilliary Care. I have achieved my Level 5 qualification in Leadership and Management.


I am dedicated to ensuring our clients have the best service possible and that they have a friendly, reliable and trusting relationship with both the business and their main carer


Frequently Asked Questions about Caremark Worcester & Malvern Hills

What Type of Services does Caremark Worcester & Malvern Hills offer?

Caremark Worcester & Malvern Hills offers Home Care.

How many Carers does Caremark Worcester & Malvern Hills employ?

Caremark Worcester & Malvern Hills employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Worcester & Malvern Hills to verify any information. View our terms and conditions. Caremark Worcester & Malvern Hills has a Platinum Service – more info.