Belvoir Home Care Ltd

Barn 2, Shackerdale Farm, Fosse Road, Car Colston, Nottingham NG13 8JB
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9.5 13 Reviews
  • Belvoir Home Care Ltd, Nottingham
Providing quality, reliable and compassionate care for your loved ones in the comfort of their home.

Belvoir Home Care is known as providing Local Care, family focussed and proudly independent. One of the reasons clients choose Belvoir Home Care is that they go to the more rural villages around Southwell, Bottesford and the Vale of Belvoir.

Their passion matches the personalities and skills of their workforce.

Receiving care is a big decision and Belvoir Home Care recognises that having someone enter your home can be seen as intrusive and so they want to make sure that their clients are comfortable with the allocated carers so that they become part of the furniture.

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Care Provided by Belvoir Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Belvoir Home Care Ltd
  • Person in charge
  • Claire Ollivier (Registered Manager)

Funding & Fees Guide for Belvoir Home Care Ltd

  • Prices

  • Please pop us an email or a phone call for fee information

  • We have a minimum call time of 1 hour and charge one flat rate inclusive of all insurances, mileage and training.

Belvoir Home Care Ltd Reviews (13)

9.5

Belvoir Home Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Belvoir Home Care Ltd has 13 reviews.

Overall Experience

  • 11
  • 2
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Date Published

13
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8

Review from David P (Son-in-law of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvoir Home Care has proved very reliable, helpful and friendly. The carers are wonderful and often go beyond what I would expect.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thanks very much, David, for sharing your views on our service to your parents. We greatly appreciate it.


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Review from Judith E (Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable. Great attitude, knowledgeable and skilful. Always on time and willing to help with anything extra. It is a pleasure to have such great staff who are very professional. They do an excellent job. Thank you.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you very much for taking the time to share your experience of our service. I am so pleased you are happy with the team who attend your home. I will make sure this feedback is passed on.


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Review from W M (Husband of Client) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for Belvoir Home Care. For the past five years, they have provided a highly professional, competent and reliable standard of care for my wife who is quadriplegic. They have been unfailingly generous and friendly and in many ways, have gone beyond the routine needs but provided
many additional acts of kindness and support.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you for your kind words, it is a pleasure coming to see you both and our team really enjoy our chats and conversations during the visit. See you soon.


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Review from Tony B (Mother-in-law of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home care provider with professional, well trained staff who genuinely care. They provide an excellent level of care and made clear, positive progress with my mother-in-law despite her failing health. In addition to this they respected the needs and circumstances of the family and worked
with us to provide the best home care possible. I cannot recommend Belvoir Home Care enough.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you so much for your kind words Tony. It is fantastic for the team to see progression being made towards client goals. Your support is also greatly appreciated as it makes such a difference to the team when we have good communication with relatives.


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Review from Margaret H (Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Belvoir team could not be more supportive. They give me space to try things myself before offering assistance. Each one readily undertakes many different household tasks and several have taken me to medical appointments, staying with me when appropriate (40).
Those who come most often obviously
retain the details of where I like things put e.g. for easy reach on the bedside table, pots and pans in the kitchen, placing of clothes for the next day for washing, but all respond readily to requests.
They bring cheerfulness into my house and demonstrate a professional approach plus kindness.

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Review from J P (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find the standard of care I receive is good. I changed from another agency as they were poor. Certain carers are excellent. They handle me well and with dignity. Their attention to detail is excellent. They are excellent carers.

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Review from D C (Client) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care team come in at 9.30 am each day full of cheer and full of energy even if I don't and care for me with anything I need. Which put my family at ease knowing I am being looked after.

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Review from L M (Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Belvoir Home Care has been excellent from the start. I am supported by a very caring, professional, and well-trained team who take pride in doing a good job and ensuring my comfort. At the same time, they patiently encourage my independence and mobility. I have recommended Belvoir to
others in my area who are looking for home careers and would do so again without hesitation.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you so much for your kind words. It is knowing we are helping others that keeps us all going. Thank you for the recommendations as well. We always enjoy a giggle when we come to you and it is great to hear your views.
Thanks again.
Claire


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Review from Jocelyn R (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and wants to stay in her own home for as long as possible. Carers from Belvoir Home Care Ltd have been coming to her twice a day for a year now and I've been so grateful for the wonderful care and service they provide. I am able to keep track of the visits via a very useful app,
which is updated twice a day. All the carers have been professional, friendly, hardworking and enable my mum to be safe and comfortable in her house. Without their help this would simply not be possible now. I would recommend Belvoir Home Care Ltd without hesitation to anyone who wants a friendly local service.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you for your lovely review Jocelyn. It is so lovely that what we 'strive for' is being received. Looking forward to the easing of COVID restrictions so we can start and enjoy meals with your mum again as she enjoyed this.
She is a delight to look after.


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Review from David E (Husband of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all I would like to thank everyone at Belvoir Home Care, for everything you have all done for my wife day after day, not only my wife but me as well, you always bring a smile to my face when I feel at a low point, and to the carer for the Valentine card chocolates and bear you got and told
me this is from your wife, I think she would have got you this. She is always doing things to help and lift you up when you're not at your best. All of my wife's careers are fantastic lady's, if you need someone to help look after your loved ones this is the right places. I have been told today 17/03/21 that my wife has started end of life and to put into words how I am feeling I cannot do, but with the support and help from the carer and all Belvoir carers, we will get though it.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

What lovely comments. We will continue to support you and your wife as we have been. You are part of our family and furniture. It is a pleasure to be able to offer support to such a lovely couple. Take care. If you need us you know where we are. Thanks.


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Review from Sheila M (Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the carers, how they look after me. Well done to everyone.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you for your review, Sheila, we are so pleased to be able to come and support such a lovely lady.


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Review from G B (Client) assisted by family/friend published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enables me to stay in my own home with no worries. Nothing is too much trouble for the girls. I am very happy with the service.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you so much for your comments. We really enjoy coming in to see you and we are pleased you are happy with the service.


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Review from R P (Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed the prompt, early morning visit to shower and dress me and then for a cup of tea or coffee and an exchange of views by all the various carers in the group. Their positive attitude and concern are appreciated. And the management's willingness to accommodate my occasional extra morning's duties
are helpful.

Reply from Claire Ollivier, Manager at Belvoir Home Care Ltd

Thank you for your kind words. All the staff enjoys coming to visit you and enjoy the cup of tea and a chat when the tasks are complete, feel free to add more 'extra morning duties'. See you in the morning.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Belvoir Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belvoir Home Care Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belvoir Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

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Claire Ollivier

Job Title: Registered Manager

Joined: 2014

I have has many varying experiences of working in care settings over the last 10 years of my career, however I always felt like I was looking for something more. I never found the one that met my own personal values relating to what care is all about.


I arrived at Belvoir Home Care and took up a Deputy manager post. I immediately felt like I had found a family. The support was amazing from and to all staff, the clients were all so lovely and happy to see us and the company really cared about reaching positive outcomes for them. I was delighted to be offered the manager post a short while after and have never looked back.


I have achieved many qualifications since working for Belvoir Home care; including a training qualification to allow me to deliver our courses in - house to all staff, a Mental
Health First Aider course, and many many more that would take reams to mention.


I have found my confidence and passion again since starting with Belvoir, here is to many more years like the last 6!!!


Frequently Asked Questions about Belvoir Home Care Ltd

What Type of Services does Belvoir Home Care Ltd offer?

Belvoir Home Care Ltd offers Home Care.

How many Carers does Belvoir Home Care Ltd employ?

Belvoir Home Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belvoir Home Care Ltd to verify any information. View our terms and conditions. Belvoir Home Care Ltd has an Enhanced Service – more info.