Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
Submit a Review
10 53 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.

Show Beryl Care Services on the Map

Care Provided by Beryl Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beryl Care Ltd
  • Person in charge
  • Monica Chisanga (Manager)

Funding & Fees Guide for Beryl Care Services

  • Prices

  • Price list available on request as prices may vary according to care needs, time of day, and weekends.

Beryl Care Services Reviews (53)

Total of 53, showing 1-20
10

Beryl Care Services has a Review Score of 10 (9.958) out of 10, based on 21 reviews in the last 2 years. Over all time Beryl Care Services has 53 reviews.

Overall Experience

  • 49
  • 4
  • 0
  • 0
  • 0

Date Published

53
3
11
21
32

Review from Lisa R (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into hospital and we needed someone to care for my father, who has dementia. We were able to access short-term care through a charity for carers. The carer that they sent was amazing. She cared for Dad in a professional and caring manner which allowed us to concentrate on our mother.
We felt confident that Dad was being looked after.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to share your experience of our service. It is very motivating to our team as we come to the end of this year. We shall strive to continue providing remarkable support in the new year too. Best wishes to your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz E (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looked after my dad for the third time this year. We are always impressed by his companionship and empathy towards my dad. We always feel that Dad is in safe hands and every need taken care of.
I would have no hesitation in recommending him.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to share such a wonderful review! It's incredibly encouraging and truly appreciated. The carer is delighted to receive such positive feedback and is motivated to continue providing excellent support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony P (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for your help looking after my mother (who has dementia) while my father had a short stay in hospital. The carer was superb and made Mum completely at ease and enjoyed talking to her throughout. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much indeed for taking the time to review our service. It means a great deal to us. We are very encouraged to keep up the good work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sara G (Wife of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2024 I was struggling to cope with my husband's Alzheimer's. I engaged Beryl Care Services who provided a day a week which increased in May to full-time care until August.
Having been an active farmer all his life, my husband still wanted to do what he had always done. At times he was extremely
challenging for the carers. They were amazing and so very kind to me as well as my husband.
The office manager was contactable at all times, including weekends. My husband went into a care home for two weeks respite, Beryl Care were due to resume on his return. He was discharged early from the home with a severe chest infection. I had no one, it was an emergency. Within a few hours, Beryl Care provided one of their senior carers. I do not know what I would have done without them, they just coped.
Obviously, there are some carers with whom one has a better rapport than others but that is normal.
My husband's condition now requires 24-hour specialist nursing so he is in a care home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Daughter of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the live-in service we received for my dad, while my mum had to have some respite for a few days. The transition was easy and my dad received the best care. It was so nice not having to worry about him. The fact he could be cared for in his own home was also a great help with his dementia.
Would definitely recommend and we will get using the service again.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are delighted to receive such an outstanding review of our service from you. Thank you very much. It has been our privilege to support your Dad, and we will continue to strive for excellence in our care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn N (Wife of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first time using a 24-hour carer. My husband has Dementia and I was not sure how he would take to a stranger dealing with him. On my return, I found him quite relaxed and settled. All had gone smoothly and everything was clean and tidy. I would have no worries leaving him in Beryl Care
Services again.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you for the top review and for giving us the opportunity to support your husband. Your being so organised and preparing all the necessary information needed greatly assisted the carer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth C (Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care on offer. The care worker is well-qualified and has experience dealing with elderly dementia patients. Nothing was too much trouble. Difficult issues were handled firmly but with kindness. No problems.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to review our service. We are delighted and encouraged to keep up the excellent support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher S (Husband of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the live in care provided to my wife by Care Services following my short period in hospital. The carer was very professional, dedicated and passion-driven. She also integrated seamlessly into our household and provided the support to my wife which I was unable to provide. My wife liked
her company.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for taking time to review our services. It means a lot to us. We shall endeavour to keep up the good work. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma C (Daughter-in-law of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Beryl Care Services enough. They looked after my mum-in-law while Dad-in-law was in hospital. My mum-in-law was very reluctant to have a carer but quickly became very fond of her. Mum=in-law has not looked so well in a long time, the care she received went above and beyond.
She
was always treated with kindness and respect, also caring for Dad-in-law when he came home. We will be forever grateful for the exemplary way Mum=in-law was looked after and wouldn't hesitate to use them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian A (Husband of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changeover was smooth and everything feels normal. The carer that came to relieve blended well, you would expect to feel a change in procedure but he fit into the daily routine as if he had always been there, chatty and bubbly chap he is. The service offered is reassuring and comfortable as I feel my
wife is well taken care of.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are very delighted to read your review highlighting a smooth handover and high-quality work. We really appreciate you taking the time to feedback to us. It is very encouraging and we shall endeavour to keep up the excellent support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark b (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend using Beryl Care Services. At short notice, my dad was taken into hospital and we needed someone to come and live with my mum as she has Parkinson's and needs help all day long. Within a few hours of my phone call, we had a plan set up and a carer on the way to help with my mum's daily
life. Within a very short time my mum was settled and cooking a cake in the kitchen so with that I wasn't worried at all about what and how my mum was going to cope at home without Dad. The two weeks went by extremely fast and we are so happy we booked up for my dad's operation with the same carer as she is (5 stars) so if you read this review I hope you have or will have the same experience as me as I did. Definitely using Beryl Care again and will recommend them to anyone as knowing with a few hours your loved ones are looked after is worth it.

Reply from Monica Chisanga, Manager at Beryl Care Services

We're thrilled to receive your feedback! It's incredibly rewarding to know that our carer has provided you and your Dad with the reassurance you need, knowing that your Mother is in capable hands. Rest assured, we are committed to maintaining this level of care and will continue striving to deliver exceptional service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy R (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer came in as emergency care for my mum whilst my dad was in hospital. The 24/7 care provided for 3 weeks was exceptional. The carer was kind, caring and professional. The improvement in both my mum's physical and mental health was amazing. The carer and care manager were always communicating
with the family giving us great comfort and reassurance that Mum was safe and extremely well looked after. This carried on when Dad came out of hospital. The care, respect and dignity shown towards my parents was exemplary. Especially as this was their first experience of intimate care. Our only wish would be that could have continued on longer.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are indeed delighted to read this excellent review of our service. Thank you! It is very encouraging. We can only promise to continue doing our best in our work. Your commitment as a family to supporting your parents and your engagement with our team was very useful in delivering effective care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P N (Sister of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company are totally wonderful. They have looked after my family.
With such respect, care, and support. Calm and friendly service staff. Well done to you. I admire you all.
You put me at ease, you are remarkable, professional staff, thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

We really appreciate your taking the time to review our service. Your positive feedback is highly motivating for the team. We will continue to strive for excellence.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David M (Son of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Beryl Care Services have transformed our lives.
They care for my Dad very well and always treat him with respect and cater for his needs.
We have been lucky to have them to care for my dad and I would recommend them without hesitation.
They have been warm, caring and welcoming to
our whole family and have given us many precious memories with my dad.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for taking the time to review our service. It is very rewarding to support your father to enjoy family life and the companionship of his favourite dog! Your inclusiveness as a family helps create a good caring environment for the carers. Best wishes!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A L (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care has been providing care for my elderly mother for over a year now. Originally this was day care but for the past few months, it is live-in 24-hour care. All the carers are excellent with my mother, who has increasingly severe Alzheimer's, and are sensitive to the needs of my step-father,
who also suffers from dementia.
The management of the carers is very good too, with cover being provided for the carer when needed to give them breaks and support given where necessary. They have coped well with some demanding situations and I have every confidence in the agency. I am kept informed of any developments and feel able to talk to them whenever I need to.
I would thoroughly recommend Beryl Care to anyone looking for well-trained, reliable care.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for this wonderful review which means a lot to us. You are a very supportive family which is really helpful and encouraging.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm S (Husband of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl provided care for my wife aged 83, who has advanced Alzheimer's and is disabled by osteoarthritis, when I was hospitalised after an accident. They continued to provide excellent live-in 24/7 care for four weeks after the my accident, whilst I recovered. The quality of care was outstanding and
the carer was very capable, helpful and friendly - I cannot speak too highly of her ability and attitude to what is a very demanding level of care. I will not hesitate to use Beryl Care and that particular carer again, if she is available. On the second occasion I used this provider, I took a short break away from home. My wife needs 24/7 care. At my request, the same carer was provided and she again gave outstandingly excellent care. My break was unfortunately cut short due to problems with my car but Beryl Care immediately understood and cut short, at my request, the period involved. Excellent care and provider.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you for giving us the opportunity to offer our support. Your review of our service means a great deal to us. The carer and the whole team are indeed very encouraged to keep up the good work. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz O (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will never be able to put into words the incredible care and support that I received during a very traumatic time in my life. My elderly father was taken ill very suddenly and my mother with dementia needed immediate care support. A wonderful carer arrived at very short notice and ended up staying
with my mother for over five weeks. She could not have been more suited and was a gentle and calming presence for my lovely mum. The manager was in regular contact with me and I feel that the whole company genuinely care about the service they provide. Sadly, my father passed away and due to the fact that they only lived in a one-bedroom flat, my mum has now gone into a care home. Had their home been bigger then I would have seriously considered using Beryl Care Services and having a full-time live-in carer.
Saying goodbye to our lovely carer was actually really emotional as she became part of the family and I thank her from the bottom of my heart for all that she did for my mum.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for taking the time to review our service. It was indeed a difficult time for your family and we are pleased and encouraged to know our carer's support helped a great deal. Our best wishes to your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Daughter of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One carer, in particular, was wonderful, we wished that she could be our mother's full-time carer all the time. This carer deserves all the accolade that is worthy of the care she gave our mother during the short time she carried out her job. We are very grateful for her, she made our family time away
stress-free, we were confident in her abilities and her high level of care.

Reply from Monica Chisanga, Manager at Beryl Care Services

It is really encouraging and uplifting read your feedback. It was such a pleasure to support and we would be very happy to help again if need arose. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martyn H (Son of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Beryl Care to be a very very good provider of home care. From the first day, care was provided through the past 2 months. They have been brilliant. The quality of the carers has been great and has enabled my parents to remain together in their home.

Reply from Monica Chisanga, Manager at Beryl Care Services

This is a wonderful and very encouraging review! Thank you so much for taking the time to review and for being a supportive family. We shall indeed continue to do our level.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 24hr live-in care provided for my mother, who suffers from dementia and Alzheimer's, has been exemplary. The patience and gentle professionalism of the carers has improved my mother's well-being enormously. Challenging behaviour is expertly handled with friendly gentleness. The carers expertise
has greatly helped both the patient and the extended family. I cannot praise the carers enough. The Beryl management have proved to be accessible, diligent and responsive to any requests or queries.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. It means a great deal to us. As a team, we commend your exceptional and unwavering support for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Beryl Care Services is calculated as follows: ( (116 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Beryl Care Services

What Type of Services does Beryl Care Services offer?

Beryl Care Services offers Home Care.

How many Carers does Beryl Care Services employ?

Beryl Care Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beryl Care Services to verify any information. View our terms and conditions. Beryl Care Services has a Platinum Service – more info.