Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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10 53 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.

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Care Provided by Beryl Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beryl Care Ltd
  • Person in charge
  • Monica Chisanga (Manager)

Funding & Fees Guide for Beryl Care Services

  • Prices

  • Price list available on request as prices may vary according to care needs, time of day, and weekends.

Beryl Care Services Reviews (53)

Total of 53, showing 21-40
10

Beryl Care Services has a Review Score of 10 (9.958) out of 10, based on 21 reviews in the last 2 years. Over all time Beryl Care Services has 53 reviews.

Overall Experience

  • 49
  • 4
  • 0
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  • 0

Date Published

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Review from Samantha W (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care was able to come as a live-in carer for my father at very short notice. The care he received from one carer over the course of the next three and a half weeks was excellent. The carer was able to help with everything from personal hygiene to shopping and cooking. He would take my father out
in the wheelchair to get fresh air, and the apartment was kept spotless. This meant that we were able to recharge our batteries, and we felt confident that my father was well cared for. The manager was also extremely helpful and caring and was able to ensure that her team were covering when the main carer needed his well-earned time off. We would definitely recommend Beryl Care to anyone who requires this type of help; they have been a blessing to us. Thank you from the bottom of our hearts for all your help and care, especially the main carer, whom we all become very fond of, including my dad, for his calmness, kindness and patience.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for the opportunity to support your father and for taking the time to give us this wonderful, encouraging feedback! Sending our best wishes.


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Review from Sarah E (Daughter-in-law of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care cared for my mother-in-law from April 21 to July 21 during a rapidly changing time for her both in terms of mental capacity and physical capability. The care received was excellent, and the whole team so very caring and dedicated. The manager in particular often went above and beyond, such
as coming out to assist a live-in carer in the middle of the night. We started with 5 hours of daily care which quickly progressed to live-in care as her condition was declining so fast. Her care from all was great but she formed a very close bond particularly with the daily carer who she loved and looked forward to her visits. The carer did some small things but that made her feel made special - dressing her in pretty scarves, doing her hair and finding nice scents for her to wear. The carer still remains in touch with the family and attended my mother-in-law's funeral, which we were all very touched by.

Reply from Monica Chisanga, Manager at Beryl Care Services

A huge thank you for giving a detailed 5-star review! It is extremely encouraging to the team. We are grateful for your quick response when we needed you for anything to aid our caring duty. Best wishes.


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Review from Julie C (Daughter of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the manager enough, from my very first call on Easter weekend she was able to provide help for my mother, in particular, I would like to mention two people who went above and beyond in looking after her. Other people were also involved in her care and all were empathetic caring individuals
who treated my mother with the utmost dignity. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for taking the time to give us a 5-star review, which we value so much!
We are grateful to your whole family for providing such a conducive environment for the carers to give their best care and support. Best wishes to you all.


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Review from Cheryl C (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my Mum received was exemplary. Our carer from Beryl Care Services was kind and considerate with empathy, but never patronising. They made suggestions to help and improve my mum's condition and involved themselves in other tasks to help our family, that were not in their remit.
An absolute pleasure and Mum was kept well and healthy throughout the Services of Beryl Care. Thank you!

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much indeed for sharing your experience of our service. The carer felt welcome and supported by your whole family to provide the best care.


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Review from Chris H (Friend of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to highly recommend this agency which was accessed via the Princess Royal Trust for emergency care of a dementia sufferer whose carer had been admitted to hospital. A carer was sent out as an emergency and arrived at 9.45 pm having only been called early evening. The 48 hour care given
was excellent, she was caring, hard-working and exceeded all our expectations. Thank you so much.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are extremely grateful for taking the time to locate us and give us a review.
We shall endeavour to keep up the good work.


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Review from Anne H (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent agency which provides a high standard of care. The carers were excellent, committed, hard-working. The management support was excellent, with detailed notes provided on request, and an expert opinion from the manager to guide the planning and placement of carers and to deal with
problems.

Reply from Monica Chisanga, Manager at Beryl Care Services

Your review means a great deal to us. We are very encouraged to keep up the good work. Thank you very much indeed!


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Review from Susan N (Wife of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was supportive and sympathetic to my husband’s condition showing a good understanding of his needs.
He quickly built up a rapport and was able to adapt and empathise with my husband’s changing moods and anxieties.
Nothing was too much trouble, and he was always conscientious and professional
in his approach.

Reply from Monica Chisanga, Manager at Beryl Care Services

I wish to thank you sincerely for taking the time to review our support, and so promptly. Best wishes.


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Review from Marion B (Daughter of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received the very best care for both my parents over a period of 4 months. The carers that lived in were all very professional, kind, friendly and looked after my parents with dignity. We would definitely recommend Berylcare. The managers were always available when I called and managed to arrange
everything. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to review our service and very best wishes.


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Review from I F (Daughter of Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was taken into hospital very suddenly leaving my 81-year-old mother alone and without care. I immediately asked my daughter-in-law to get in touch with Princess Royal Trust and arrange for a carer for Mum. Immediately a carer was dispatched to us and looked after Mum in the most caring and loving
way. I too was most thankful and able to recover in the hospital for a few days. Thank you from the bottom of my heart.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for taking the time to review our support.
It is very encouraging.


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Review from Alexandra T (Daughter of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl services have provided amazing care for my Dad over the last 3 months. He is always treated with respect and dignity. My Dad wants to continue living at home and ultimately live independently again and the carers have been fantastic at helping him achieve this. They have been really supportive
and good companions throughout. I really appreciate all their care and support over the past few months.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to review our service. This is very encouraging indeed.


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Review from Donna G (Daughter of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care Services was the first agency I applied to for help with caring for my mother. I had not heard of Beryl Care before, nor had I been given a recommendation, but within a few minutes of our first meeting I felt comfortable and totally confident that I had chosen the right agency.
These lovely
people have looked after my mother with such incredible kindness. They are like trusted members of our family who work tirelessly to ensure that my mother is safe and happy in her home. They have made themselves available day and night, to guide and reassure us through the difficulties of dementia.
They are patient, considerate, professional and trustworthy and I'm very grateful to have found them. Entrusting my mother's well-being with Beryl Care was the best decision I could have made.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for your review. It is encouraging for our team.


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Review from Joyce C (Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer has been with me for all of 2020 and some of last year. She is extremely kind and thoughtful and feels part of my family. Nothing is too much trouble and I don't know how I would manage without her. She even puts up with all the moaning and groaning and we laugh at all sorts of things.

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Review from Lorraine E (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care Services are amazing in the care and help they provide. They always go above and beyond their role and feel like family. They are professional, reliable, caring and compassionate. They are skilled in various areas of caring and my dad is treated with respect and dignity at all times. Our
family are so grateful for their kindness and support.

Reply from Monica Chisanga, Manager at Beryl Care Services

Your review of our service is highly appreciated and very encouraging. Thank you very much indeed.


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Review from A S (Husband of Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has allowed me to have a much-needed break, as times can be difficult. The person they sent, took time to get to know my wife and gain trust, and they have a good relationship. This allows me to relax when I have this free time. I couldn't wish for a better person. Nothing is too much trouble.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for taking the time to review our service.


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Review from Steve H (Relative of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and efficient service from both office management and caring staff themselves.
My father was in hospital with a urine infection and my mother who suffers from Parkinson’s disease and is at a high risk of falling could not be left on her own particularly during the night.
Caring team
were brilliant, very attentive and helpful.
I cannot thank them all enough for what they did during this time.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. We are all very encouraged to keep doing our best.


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Review from A D (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beryl Care Services have been a lifeline for my situation. This care came about through the Take A Break scheme. I care for my mother with dementia 24/7 and find it difficult to get out to do chores or meet with friends. I now have 2 hours a week to get some exercise by walking into town. I skip down
the road knowing I'm just a phone call away but, more importantly, knowing there is a responsible, caring person with Mamma.
The carer is excellent; she turns up before her allotted time, engages brilliantly with Mamma, encourages her to participate in baking, cooking, paints her nails, engages in humourous conversation etc. On my return, the carer doesn't rush off, instead she spends time making sure all is well.
Having this support from Beryl Care Agency ensures that both Mamma and I have a refreshing break for 2 hours every week. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. Your feedback means a lot to us.


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Review from P C (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years as a carer, now having these 2 hours a week when I can leave my husband in safe hands is wonderful. He is quite happy to be left in the care of the support worker who is kind and friendly, she is also very flexible if need be.

Reply from Monica Chisanga at Beryl Care Services

Thank you very much indeed for your feedback. We are encouraged to keep improving.


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Review from J C (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care was amazing, from the first time we were introduced to the carers in Nov 18 to Oct 19 when they started the live-in care - Jan 2020. Nothing was too much trouble they looked after my mum so well with everything that was needed to support her. They became part of the family. I'm
just so extremely grateful to everyone involved in this care.

Reply from Monica Chisanga at Beryl Care Services

Thank you very much for your review. As a family, you welcomed and supported the carers to do a good job.


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Review from A H (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable. Caring. Friendly. Willing to engage with client in different activities. At ease with client.

Reply from Monica Chisanga at Beryl Care Services

We appreciate your taking time to review our service. Thank you very much.


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Review from Theresa S (Daughter of Client) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent last minute overnight care for my father prior to him being moved to a nursing home. Everything arranged efficiently with the owner and the carers she provided were first class. I would highly recommend this service.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Beryl Care Services is calculated as follows: ( (116 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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