SureCare (Rugby & North Warwickshire)

Suite 14 Rugby Business Centre, 21-23 Clifton Road, Rugby CV21 3PY
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9.8 56 Reviews
  • SureCare (Rugby & North Warwickshire), Rugby
SureCare Rugby and North Warwickshire provides a care service to people in their own homes, supporting them to remain as independent and active as possible. The committed staff team carries out a full needs assessment for each client to ensure the service they receive is appropriate and tailored to their individual requirements. Clients can be reassessed as often as necessary to ensure they always receive the best care possible. Clients are also supported and encouraged to remain active in their local community, made possible thanks to SureCare’s partnership with external services and health professionals.

A range of services is available, including: home services, such as gardening and laundry; home care, such as assistance in and out of bed and support with personal care; respite and holiday care; and care for those living with Alzheimer’s and dementia.

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Care Provided by SureCare (Rugby & North Warwickshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liz Easthope (Manager)

Funding & Fees Guide for SureCare (Rugby & North Warwickshire)

  • Prices

  • Dependent on service. Please call for more information

SureCare (Rugby & North Warwickshire) Reviews (56)

Total of 56, showing 1-20
9.8

SureCare (Rugby & North Warwickshire) has a Review Score of 9.8 (9.775) out of 10, based on 17 reviews in the last 2 years. Over all time SureCare (Rugby & North Warwickshire) has 56 reviews.

Overall Experience

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Date Published

56
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5
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39

Review from E B (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely review. We were so pleased that we were able to support you back to health to enable you to manage more independently. The girls have enjoyed meeting you and getting to know you.


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Review from A D (Niece of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm hugely grateful to the whole team for their kindness and support over the last few years.
Everyone was always able and willing to go the extra mile to make sure my aunt was kept safe and well.
She really enjoyed their companionship and looked forward to their visits.
Peace of mind for me.
Thank you so much.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. It truly means a lot to our team to hear that we were able to make a difference in your aunt's life and provide you with peace of mind. Caring for her was a privilege, and were so pleased that she enjoyed our companionship and support. Your appreciation is deeply valued, and I will be sure to share your message with the whole team. Wishing you and your family all the very best.


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Review from J P (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the late stages of idiopathic pulmonary fibrosis when she employed SureCare carers. Initially for just an hour a day to help with laundry and dishwasher loading etc. She was understandably apprehensive but very soon looked forward to her carer's visits. She considered two staff members
in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind review. Your mum was a delightful lady and will be missed by all of those who met her. We were more than happy to support your mum's needs when she needed it, changes and all. Your kind words will be passed on to the team and will bring so much comfort to them knowing they made your mum comfortable.


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Review from Norah F (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance that I received from my lady carer, I could not ask for better. Her help and friendship have changed my life completely. Thank you for this wonderful service.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely words. We are pleased that you have felt the benefit from our services and found someone you have built such a relationship with. Your comments are the reason we do this.


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Review from J D (Wife of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the personnel who came into our home from SureCare. Carers were soon put into place exactly when we needed them and were always on time. Extra last-minute requests were met. They managed to keep the number of carers to a minimum and so they soon became part of the
family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.

Reply from Liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely words. Yourself and your husband were a joy to meet and we were happy to be able to fulfil his changing needs with the support he required. This is why we do what we do. Your very kind words mean so much to the team.


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Review from Karen S (Niece of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used several care agencies over the past 2 years and not really being 100% confident in their abilities to deliver excellent care, I was really apprehensive about having yet another one care for my uncle. We initially met with a member of staff who came and got to know as much as possible about
how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. We are so pleased your uncle was reassured by our team. Your uncle will be remembered by all who met him, he was a pleasure to care for. We pride ourselves on a service that’s personal to the client. It is nice to hear this has helped provide a quality service that supported both you and your uncle.


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Review from F M (Mother of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service for my son. He feels safe with the staff and enjoys their company. The staff have been on time and have met all of my son's requests for the activities he wants to do during the holidays.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely response. Your son is a delight to support and pleased we have been able to provide a positive experience.


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Review from L C (Daughter-in-law of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the support you offer me to my father-in-law. I trust the carers to look after him, as I would myself, and that is invaluable. A very special mention to one lady, who we would be lost without. Thank you to you all for your continued support.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. Your father-in-law is a lovely man who has taken to his support may be better than we first thought. Your thanks will be passed to all involved.


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Review from Gary C (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum currently receives care/support for one hour per week with an early morning call for her safety and well-being whilst she showers. She prefers the same carer for continuity purposes, and SureCare has been able to organise this, except in cases of sickness, holiday or the carer having left etc. Because
of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your review. Your mum is a delightful lady, and we are happy we have been able to help in any way possible.


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Review from H Y (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been using the services of SureCare Rugby for a few months and had met only a few of the carers since the same people visited each day so that my father could have continuity of care and could get to know the same few people, which appealed to me and to him. In April, I suddenly found that I needed
a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind words. It has been a pleasure to be able to support you both. Your dad was an amazing man, and we are proud to of adapted to his change in needs giving him the quality of life whilst we could.


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Review from Christine C (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare staff supported both my parents with care calls and a live-in carer as Mum’s health deteriorated. My parents received excellent care, and the carers were always kind and very helpful. They took the time and energy to ensure my parents were well cared for. The carers raised concerns with the
office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Many thanks for taking the time for this review. To be able to support both your mum and dad has been a privilege. We were pleased to adapt our service to the changes in need as they happened. We are pleased that you felt supported despite the distance; this helped with both your peace of mind and our ability to provide a quality service.


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Review from K J (Cousin of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support from this business has been for a year now, and wanted to advise anyone the level of support has genuinely been consistent. Like anyone, was sceptical, which is why I’ve waited so long to review - but they're more than just making my cousin smile. They know me, they ask about the family and
give us the support we would never know about. Nothing is too difficult, and if they don’t know something, I get a call from their manager - one call was late one night as she had been busy but knew I’d be worrying if no one called! Outstanding service.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for taking the time to leave such lovely feedback. It's our pleasure to support your cousin. Our carers really enjoy their time with him as no one day is the same as he gets involved in many activities.


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Review from K Y (Mother of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Was let down by service by lack of communication and inconsistency with staff. Carers were unsure on what they were meant to be doing on visiting my son.
One care worker fell asleep during a visit.
Care workers formed unprofessional relationships by giving out their personal phone numbers and communicating
through their personal social media.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We are truly disappointed to hear of your concerns, as we have been providing support for your son for over four years. In that period we have always acted on any concerns that have been raised and we have jointly made changes as and when required.
We are extremely concerned about your comment regarding “unprofessional relationship” as we take matters of this nature very seriously and therefore we would welcome a meeting to discuss this item in more detail.
It has been a pleasure and rewarding to help support your son in becoming more independent, we hope he continues to achieve all he can in life, he is a talented young man with great potential.
Our aim is to provide a bespoke service to all our clients all of the time.


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Review from R C (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has given wonderful support to my mum, who has Alzheimer's and lives at home on her own. Without the support from SureCare, she would not be able to continue living at home. Her carers are always proactive, kind and understanding with her. At first, Mum did not want to have carers visiting,
but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your very kind words. Mum is an absolute delight and it's our pleasure, she has bonded very well with our carers enabling her to remain at home and keeping her independence.


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Review from Deborah S (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise SureCare enough for the high-quality care, understanding and support they showed my parents and myself during the time they looked after Mum. From management to office staff to the carers - they were all so kind and always willing to go the extra mile. Any issues along the way were quickly
and efficiently dealt with. I felt that I could always pick up the phone and discuss anything with them, knowing that concerns or queries would always be listened to and sorted. Mum developed strong relationships with the carers, especially with her regular morning carer, who has kept in touch with us and who I’ll be always grateful for the love she showed both my parents. When the time came to move Mum into a care home - again we were shown support, give advice
and have had contact and care from the staff.
Thanks to the team, who have been our main points of contact. But thanks to everyone who has helped Mum along the way. We are so grateful.

Reply from Liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so kindly for your words. Your mum and dad have been a joy to know and support. We aim to offer support to anyone involved in the care and support of our clients. We are pleased we have been able to help. We will all miss your mum and dad greatly but hope they keep well. We will feedback your comments to our team.


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Review from Joss R (Friend of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have POA for an elderly lady and have been anxious about finding the right company to come in and give her support at home when I'm not able to be around. SureCare was recommended to me, and I'm glad I found them. From the beginning, the staff I've had contact with have been friendly, helpful and
courteous. My emails are responded to quickly and helpfully. They are flexible - which is very helpful to me. My friend (the client) seems happy with the carer who visits, and she's not an easy lady to please! I would certainly recommend them.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We are so pleased to be able to support you, giving you peace of mind. Thank you for your kind words, and hope we can continue to support you where you need it. Our client is a lovely lady, and it's a pleasure to be able to see her when needed.


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Review from Joanne A (Daughter of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to call on SureCare for my mum, who suffers from Alzheimer's. The carers we had used were hit-and-miss, and my mum found it hard to communicate clearly. One lady came to meet us; she is bubbly, caring and incredibly human. She does her best to match your loved one with the most suited staff
member for their needs. They are very professional, accommodating and reliable. Most of all, they care.
I totally recommend them.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words, and the feedback will be passed on. We feel proud to of been able to reassure your mum and yourself with our service. It was a pleasure to of been able to support you both.


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Review from A R (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached SureCare, Rugby, in November 2022, having been badly let down by another care company, who, having been contracted to support my mother, withdrew two weeks before the start date, saying that their carers did not want to come out in the dark.
SureCare was friendly and accommodating from
the first contact. I am very grateful that they were able to fit us in at such short notice. They provided respite care at home for my mother for five weeks over Christmas, with three visits a day. All carers, and our contact person, were extremely caring and friendly at all times. If a carer was ill, another was sent as a replacement: they never let us down. I would recommend this company without reservation.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you for your very kind words; it was our absolute pleasure. Our carers built such a strong bond with mum in such a short time, and we will continue to help when required in the future.


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Review from T B (Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found SureCare an excellent company. I would have struggled to cope without them.
All the staff are helpful and caring.
I have quickly been able to establish a friendly and reliable relationship with the carers and admin staff.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your kind words. It is our pleasure to be able to support you and be here when you needed us.


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Review from Rachael k (Daughter of Client) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very thankful for all your support and help.
Always accommodated Mum and Dad's needs, thank you.
As well as supporting my needs as well, thank you.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you kindly for your review. We were happy to support you in any way we could. Our support is not just about the client; it also extends to family members. Your mum and dad will always be remembered by us.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for SureCare (Rugby & North Warwickshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for SureCare (Rugby & North Warwickshire) is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 102 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Rugby & North Warwickshire) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about SureCare (Rugby & North Warwickshire)

What Type of Services does SureCare (Rugby & North Warwickshire) offer?

SureCare (Rugby & North Warwickshire) offers Home Care.

How many Carers does SureCare (Rugby & North Warwickshire) employ?

SureCare (Rugby & North Warwickshire) employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Rugby & North Warwickshire) to verify any information. View our terms and conditions. SureCare (Rugby & North Warwickshire) has a Platinum Service – more info.