SureCare (Rugby & North Warwickshire)

Suite 14 Rugby Business Centre, 21-23 Clifton Road, Rugby CV21 3PY
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9.8 56 Reviews
  • SureCare (Rugby & North Warwickshire), Rugby
SureCare Rugby and North Warwickshire provides a care service to people in their own homes, supporting them to remain as independent and active as possible. The committed staff team carries out a full needs assessment for each client to ensure the service they receive is appropriate and tailored to their individual requirements. Clients can be reassessed as often as necessary to ensure they always receive the best care possible. Clients are also supported and encouraged to remain active in their local community, made possible thanks to SureCare’s partnership with external services and health professionals.

A range of services is available, including: home services, such as gardening and laundry; home care, such as assistance in and out of bed and support with personal care; respite and holiday care; and care for those living with Alzheimer’s and dementia.

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Care Provided by SureCare (Rugby & North Warwickshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liz Easthope (Manager)

Funding & Fees Guide for SureCare (Rugby & North Warwickshire)

  • Prices

  • Dependent on service. Please call for more information

SureCare (Rugby & North Warwickshire) Reviews (56)

Total of 56, showing 21-40
9.8

SureCare (Rugby & North Warwickshire) has a Review Score of 9.8 (9.775) out of 10, based on 17 reviews in the last 2 years. Over all time SureCare (Rugby & North Warwickshire) has 56 reviews.

Overall Experience

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Date Published

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Review from P S (Son of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed SureCare to look after my mother in April 22, and although I used the service for a very short period, I was impressed with the high care service she received. SureCare displayed a very professional attitude and at the same time, showed genuine care towards my mother. Nothing was ever too
much trouble, and most importantly, someone from the company was always contactable - in person, which is unique in this day and age. I would without hesitation recommend this company for any similar type of care needs which may be required.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind words. It was our pleasure to support mum even for the very short time we knew your mum; she was a delightful lady and will be missed by us all. We are pleased that you also felt supported by our service. This is what we strive to achieve.


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Review from A W (Daughter of Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare looked after my mum from August 2019 - January 2022 when she passed away at the age of 91. Most of this time she required four visits per day; the care my mum received over the two and a half hear period was second to none. The initial meeting with SureCare was very informative, so we felt
confident my mum's needs could be fulfilled. All the carers were professional and very competent in their care duties, and my mum considered them her friends. If required, it was always easy to contact SureCare at any time. As well as looking after Mum, SureCare were a big support to myself and the family at difficult times.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words; it was our utmost pleasure to support mum. You all became part of our extended family, and we have such fond memories of you both.


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Review from Jill R (Wife of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with SurCare. The carers are so helpful to me and my husband (who has the care. When I have had reason to phone the office, they are so lovely and caring about my requests I have. Recommended SureCare to a friend, who is delighted with the care she receives.

Reply from Liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We are so pleased to hear that our service has made a difference. Also thank you for your recommendations.


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Review from Elaine C (Wife of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very friendly, good timekeepers and considerate. We are very happy with them all.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We are pleased to be able to provide you and your husband with support. You are both a pleasure to know and meet.


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Review from Anne S (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and reliable. Staff are cheerful, caring and efficient. SureCare is approachable if there is a problem or changes to the rota. I have already recommended SureCare to a few people. Excellent service, very helpful.

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Review from B S (Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My live-in carer has, at all times, been kind, friendly, professional and has helped me go forward in my wellbeing. The management has always been efficient and helpful in my dealings with them. I am delighted to have SureCare caring for me, and they will continue to do so in the immediate future.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you for your kind words. We are so proud of our live-in care worker that has been supporting you; she has really enjoyed her time with you. It's fantastic to see how you have grown in confidence with the knowing help is there whenever you need it.


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Review from Brain B (Client) assisted by family/friend published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to firstly your company and secondly to a particular carer. I was impressed when meeting the manager to discuss my needs and how accommodating your company is, also my request for a certain carer was agreed. I commenced with you on 25th July and have been completely happy. My carer
is very professional in every way and easy to get on with. I am happy that I decided to come to your company and would highly recommend you.

Reply from Liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. Being recommended means so much to us. We are more than happy to offer you the support you require. We always strive to work together as one team, your review is a reflection on this. I will be extremely proud to share your heartfelt words with our team.


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Review from Lou P (Daughter of Client) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! Surecare has truly been a lifeline to my mum and both myself and my sister. We have employed two other companies previously, and Surecare is by far the best care providers we've employed. It is the whole package that is so good. First the carers: they are all wonderful, of course, differing
in their personalities, but always professional and genuinely warm-hearted. We feel like Mum is being truly cared for (which is what you'd want!), they are professional, keep healthy yet flexible boundaries, they are patient and proactive. Both I and my sister feel very confident in the care that Mum receives, which is invaluable when she is a vulnerable adult. Secondly, the office staff: wow, they are also so kind and professional, compassionate and clear. The lines of communication are open and encouraging. They are open to feedback. We never feel like we're asking too much. They show care rather than just being "admin". 10/10! Couldn't recommend more!

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words; it's our pleasure to support mum. We strive to work together as one team, your review is a reflection on this. I will be extremely proud to share your heartfelt words with our team.


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Review from S V (Mother of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all at SureCare for all the support and care given to my son during this difficult time. Giving him good structure to his day and supporting his mental well being as he has been shielding, so the structure is so important.

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Review from Colin F (Son of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recieved excellent care from SureCare in the last months of her life. All of the carers were thoughtful, considerate and genuinely caring. Mum had trust in them and developed a heart-warming rapport with them. There is no doubt that Mum was treated with dignity, and the care she received enhanced
the last months of her life. I would strongly recommend SureCare to anyone.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you for your heartwarming comments. It was our absolute pleasure to provide care and support to mum and dad; she will be sadly missed.


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Review from D N (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be so helpful and easier if you only had about three main people or four so that you knew beforehand each day who you were going to see. Everyone I have had has been extremely helpful in every way.

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Review from L D (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to my care arriving and have a cuppa ad a chat. They are helpful and take me to apportionments at the hospital and doctors. They do anything they can to help.

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Review from Carolyn T (Wife of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I spoke to the receptionist/administrator I knew they would be fantastic. The care for my husband returning from ICU in hospital after Sepsis and COVID were exemplary. The appointed carer showed a wonderful understanding of the situation through knowledge, patience and humour. I would definitely
recommend SureCare. I can't thank them enough.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank You so much for your kind words; it was our pleasure to enable rehabilitation. We are very proud of the progress your husband made in such a short space of time.


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Review from S R (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, on time, and meet the support requirements that I need. All of the carers have also been considerate and helpful.

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Review from W S (Son of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called SureCare Rugby looking for emergency cover for my parents, while my mother was recovering from a serious fall. They responded extremely quickly, built confidence with me and my parents that they were the right people for the job and had someone at the house in days. The care that has been
delivered has been exemplary and exactly what was needed. SureCare continues to provide ad hoc support for my parents, who always look forward to the visits. I would highly recommend them.

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Review from June B (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased to have joined SureCare for my personal care and support. The girls are all trained to work together. SureCare training is excellent. The team all sing from the same hymn book.
I am so relaxed now, feel that I am a member of the SureCare family.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your lovely comments it is our pleasure; we are really pleased you are now relaxed and happy with our services.


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Review from G H (Husband of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are times in life when you simply cannot improve upon perfection and the last three years with SureCare has just been perfection personified and we cannot thank you all enough. A brilliant team providing a fantastic service.

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Review from Janet W (Daughter of Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used SureCare several times and find their care excellent. The carers are very experienced at the needs of my mum. They show compassion and understanding towards her. They are always cheerful when they look after mum and very gentle and respectful. She is very happy with all they do for her.

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Review from S B (Mother of Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare are fantastic and provide excellent care. Their care, attention to detail and professionalism is second to none. They have been very flexible and willing to do all aspects of care to meet out needs.

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Review from Rosemary T (Client) assisted by family/friend published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing some help after I had a hip replacement and being unable to care for myself properly, I had a terrible experience with another care company. SureCare them took over my package of care. I feel human again. The care staff are always polite, respectful and compassionate. They offer me choices and
help me stay independent. Nothing is too much trouble, they made me very happy and their company enjoyable.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for SureCare (Rugby & North Warwickshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for SureCare (Rugby & North Warwickshire) is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 102 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Rugby & North Warwickshire) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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