SureCare (Rugby & North Warwickshire)

Suite 14 Rugby Business Centre, 21-23 Clifton Road, Rugby CV21 3PY
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9.8 56 Reviews
  • SureCare (Rugby & North Warwickshire), Rugby
SureCare Rugby and North Warwickshire provides a care service to people in their own homes, supporting them to remain as independent and active as possible. The committed staff team carries out a full needs assessment for each client to ensure the service they receive is appropriate and tailored to their individual requirements. Clients can be reassessed as often as necessary to ensure they always receive the best care possible. Clients are also supported and encouraged to remain active in their local community, made possible thanks to SureCare’s partnership with external services and health professionals.

A range of services is available, including: home services, such as gardening and laundry; home care, such as assistance in and out of bed and support with personal care; respite and holiday care; and care for those living with Alzheimer’s and dementia.

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Care Provided by SureCare (Rugby & North Warwickshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liz Easthope (Manager)

Funding & Fees Guide for SureCare (Rugby & North Warwickshire)

  • Prices

  • Dependent on service. Please call for more information

SureCare (Rugby & North Warwickshire) Reviews (56)

Total of 56, showing 41-56
9.8

SureCare (Rugby & North Warwickshire) has a Review Score of 9.8 (9.775) out of 10, based on 17 reviews in the last 2 years. Over all time SureCare (Rugby & North Warwickshire) has 56 reviews.

Overall Experience

  • 49
  • 6
  • 0
  • 1
  • 0

Date Published

56
3
5
17
39

Review from I G (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very caring.

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Review from Verity B (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a patient, I have always been treated with respect and kindness and all the carers are thoughtful and all have a sense of humour which helps to make my situation a lot easier.

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Review from Michelle V (Mother of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing. All care staff have been selected to suit my son's needs. They all go above and beyond. They encourage his independence and enable him to live a full and satisfying life. This, as a Mum, gives me peace of mind to know he is safe and enables me to enjoy life. We both now have our independence
back thanks to team SureCare.

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Review from R C (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care provided but think it is important to have the same carer all the time and a bond is formed.

Reply from Michelle Sparkes at SureCare (Rugby & North Warwickshire)

I am pleased that you have raised the importance of having the same carer and that this has enabled you to build a good relationship with them. Looking back I can see this always happens except on times that they may be on there annual leave. Thank you for your kind feedback.


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Review from Denis B (Husband of Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While on holiday in South Africa, SureCare visited on a daily basis. These visits were to make sure, on mine and my daughter's behalf, that my wife was looked after.
My wife got on with the carers and got to know and trust them.
SureCare will be used again and I can recommend their service, 'Brilliant'.

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Review from Gail D (Power of Attorney of Client) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company and care staff always give respect, exceptional care, so happy we found this care company to give us time off and to know they look after the service user as we do.

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Review from Kate T (Daughter of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is early days but the experience so far has been professional and caring. Thank you.

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Review from Christine F (Daughter of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and concern for my Mother was faultless.

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Review from M N (Daughter of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, Surecrae has provided a reliable and charming service. The Carers have all treated my parents with great kindness and good cheer. The house is now clean, they are eating every morning and we know the day has started with a friendly face.

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Review from Kailash M (Daughter-in-law of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care provided by SureCare for our mum. They have taken all her needs into consideration and made her very comfortable.
Mum is very happy with the care and support.

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Review from Catriona E (Daughter of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has provided 16 hours of care a week for my elderly and infirm mother. The carer has developed and maintained an excellent relationship with my mother. She is very aware of changes in her physical and mental activity and has adjusted her approach accordingly. She has communicated very effectively
with the family and she has made an excellent contribution to my mother's welfare.

Reply from Michelle Sparkes, Managing Director at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. The bond that has been made with our care worker and your mother is special. We are extremely pleased that we are making an excellent contribution to your mother's well being.


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Review from Rebecca C (Mother of Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care provided for my daughter and the carers who support her.
In a short space of time, my daughter has adapted well and the carers have been very motivated and enthusiastic.

Reply from Michelle Sparkes, Managing Director at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words, we are really pleased that our services are meeting your daughters needs.


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Review from J C (Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service provision and carer. On time, supports and helps my needs in the home or on shopping trips. Assists me to put some order to my bungalow during weekly routine, cleans and tidies up although this wasn't in the original support plan for my needs.

Reply from Michelle Sparkes, Managing Director at SureCare (Rugby & North Warwickshire)

Thank you for your review we are pleased to hear you are satisfied with our services and that our care workers are going the extra mile by supporting you with light house hold duties.


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Review from Bobby D (Client) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided for my father has been good. The carers are sympathetic to my father's needs. The experience my father gets does vary slightly depending on which carer is in attendance.
For the sake of continuity, it would be helpful if each carer made sure that they read the notes of the
previous carer so that they cater appropriately for my father's needs.
Any issues that have been raised with management, have I believe, been dealt with promptly and appropriately.

Reply from Michelle Sparkes, Managing Director at SureCare (Rugby & North Warwickshire)

Thank you for your review of our services, we are happy that you are pleased with the overall care of your father. We appreciate the feed back given with regards to our care workers and I would like to reassure you that all staff complete the same extensive on going training, which includes the importance of good record keeping.
We ensure they follow our policy and procedures in relation to this which also include monthly auditing of all our client's records by the management team. As you are aware following us receiving this home care review, we promptly arranged to complete a full 'care needs review' with yourself and your father, again to reassure you of our responsiveness in dealing with any concerns you or your father may have.
We hope we have now put your mind a rest and we look forward to continuing to support your father.


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Review from Grace S (Client) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with your carers. They are very caring, very efficient and helpful at all times.

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Review from D B (Stepfather of Client) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the carers are understanding of my Stepson's needs. Always ready to get him in a good mood. always clean and tidy and leave the home as they found it. Always keep me informed of any changes that may occur or if they feel my Stepson's needs are changing. Staff are always helping him to gain
more independence and self-confidence in himself.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for SureCare (Rugby & North Warwickshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for SureCare (Rugby & North Warwickshire) is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 102 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Rugby & North Warwickshire) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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