Better Care at Home West

18 North Square, Dorchester DT1 1HY
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Top 20 award
10 65 Reviews
  • Better Care at Home West, Dorchester
Better Care at Home West Limited are rated 'Outstanding' by the Care Quality Commission (January 2018, reviewed April 2023).

They are a small family run care provider, looking after people in their own homes in and around West Dorset: Dorchester, Broadmayne, Bere Regis, Crossways, Wool, Weymouth and the surrounding areas. They are clinically led by a registered paramedic and their staff are sourced from the local community and trained beyond industry standard to take basic observations and ensure that clients receive top quality care at all times. Better Care at Home West Limited also offers a falls service for clients, including clinical assessment, referral if necessary and assisting uninjured people back on to their feet using a Raizer lifting chair.

Better Care at Home West Limited provides top quality, person-centred support and a genuine caring approach. Every care plan is tailored to a client's specific needs and wishes.

Better Care at Home West Limited are committed to keeping people at home wherever possible and prevent unnecessary hospital admissions. The team has developed strong links and excellent lines of communication with local GP's, district nurses and other healthcare professionals.

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Care Provided by Better Care at Home West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rowan Jackson (Registered Manager)

Funding & Fees Guide for Better Care at Home West

  • Prices

  • 30 mins £26
    45 mins £29
    60 mins £32

  • We do not charge additional mileage.


    Bank holidays and public holidays are charged at double the above rate.

Better Care at Home West Reviews (65)

Total of 65, showing 61-65
10

Better Care at Home West has a Review Score of 10 (9.965) out of 10, based on 29 reviews in the last 2 years. Over all time Better Care at Home West has 65 reviews.

Overall Experience

  • 65
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Date Published

65
6
9
29
36

Review from Carol (Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These kind people looked after me post surgery earlier in the year and were a huge help and comfort to me.
They also provided transport to and from hospital appointments for a second round of surgery three months later.
Highly recommended.

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Review from Joan (Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the help I have each morning very good indeed. The carers are punctual, friendly, and very competent and knowledgeable. They undertake a range of tasks which I find difficult. While some things are the same everyday, on some days there are extra jobs which will vary. They always ask if there
is anything else they can do.
They seem to me to be very interested in their work and will discuss any problems which arise. They have even fetched shopping which was a great help. They have been very reassuring when discussing my hospital appointments and tests. I feel able to discuss any concern I have.
When creaming my legs, which can be very painful, they are particularly gentle and careful, I do not have to worry.
Although I was hesitant about having care at home it has made a great difference to my wellbeing. The need is not as essential now as it was, but it makes a very reassuring start to my day.
I cannot thank them enough.

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Review from Rose F (Daughter of Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the outstanding service we received from Better Care at Home. All the carers received into my mother's home were excellent. The owner of Better Care personally took an interest in our problems and was able to find solutions to give the best care to my mother who was by
no means an easy case, having dementia but also a fierce independent spirit which she was not ready to have crushed and still wished to have some control over her own life. Better Care was able to find ways of helping her unobtrusively whilst allowing her to keep a certain amount of independence. It was refreshing for her to be treated without condescension or patronisation as she still needed to feel that she, even with dementia, was a fully functioning, able and intelligent adult.

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Review from Alan N (Power of Attorney of Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is very happy with the care provided and the information feedback from her team of carers. We are always kept informed by the staff and this does give us peace of mind knowing that the resident is being looked after properly.

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Review from Clare S (Daughter of Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Care at Home was absolutely fantastic. My father was in receipt of their active respite service for 8 months during which they took him to places of interest several times a week, combined with tea and cake. In reality, they did so much more. He had a small number of regular carers whom he was
able to get to know over the 8 months and the company was my go-to point for information and help when I didn’t know who best to contact or how to source equipment when other services were not being very helpful. Nothing was too much trouble and always accompanied with smiles and good nature. They were very flexible with regard to changes in timings to fit in with visitors and accompanied Dad to the GP when we were not able to. We really appreciated their support when we had to move Dad to a care home and subsequently at his funeral. I have no reservations in giving the highest recommendation to any family looking for consistent, reliable, person-centred care for a family member or friend.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Better Care at Home West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Better Care at Home West is calculated as follows: ( (168 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Better Care at Home West is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (5)

Rowan

Rowan Jackson

Job Title: Registered Manager/Owner

Joined: 2015

Rowan established Better Care at Home with Joannah Bishop in 2015 following a long career in the ambulance service initially in London and later in Dorset after moving here with his young family. He has worked as a registered paramedic all across Dorset, eventually settling in Swanage as a community paramedic on the rapid response car. Rowan has also worked for the 111 services as a clinical supervisor. Since starting Better Care at Home, he has moved to Dorchester. He has a keen interest in keeping fit and is passionate about cars. He has three grown-up daughters who are all active in the business. Rowan holds a bachelor's degree in health and social care.


Lorraine

Lorraine Downing

Job Title: Care Manager

Joined: 2017

Lorraine (Lolly to her friends) was born in Shrewsbury and moved to Dorset in 2013. Although it's hard to believe, Lolly has worked in care since 1995.


She has 2 teenage children and in addition to her husband Stu, also shares her house with a 5-foot boa constrictor, a large tarantula and a Chihuahua called Jorge.


In her spare time, she enjoys going for walks and drives in the countryside and listening to music. Lolly holds a level 5 diploma in health and social care.


Jas

Jas Everett

Job Title: Deputy Manager

Joined: 2016

Despite her tender years, Jas has been with Better Care for over 7 years and is one of our most experienced members of staff. Born and bred in West, Dorset Jas has a keen interest in cars and often does her own servicing and repairs. She's recently completed her level 5 diploma in health and social care.


Julia

Julia Ridgway

Job Title: Weymouth Manager

Joined: 2019

Julia has run our Weymouth branch since 2020. She runs a tight ship, having previously worked in a chandlery supplier (yacht supplies) in Weymouth. Julia has also worked as an estate agent in the past. When she's not out working, Julia can often be found walking her Border terrier Poppy and also has a keen interest in fast cars.


Julia, Alice and Abi

Julia, Alice and Abi

Job Title: Weymouth staff

Joined: 2023

Meet team Weymouth!


Julia Abi and Alice comprise our amazing team looking after our clients in Weymouth. Ably led by Julia, and supported by the Dorchester office, this trio of caring supremos spread joy and really good care 7 days a week.


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