BGS Healthcare Ltd

Unit 2, Forest Gate, Chippenham SN15 3RS
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4 Reviews
  • BGS Healthcare Ltd, Chippenham
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Care Provided by BGS Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • BGS Healthcare Ltd
  • Person in charge
  • Sue Collier (Registered Manager)

Funding & Fees Guide for BGS Healthcare Ltd

  • Prices

  • RATES FROM MAY 2024.


    DAY RATES.
    Weekdays 07:00 Monday to Friday 22:00 (Bank Holiday Charges are double).
    60 minutes - £25.00/hr (£50.00).
    45 minutes - £23.00/hr (£46.00).
    30 minutes - £19.30/hr (£38.60).

    Weekends 07:00 Saturday & Sunday 22:00.
    60 minutes - £27.00/hr (£54.00).
    45 minutes - £25.00/hr (£50.00).
    30 minutes - £21.30/hr (£42.60).


    NIGHT RATES:
    Waking Night Rates 22:00-07:00 (Bank Holiday Charges are double):
    Weekdays, Monday to Thursday - £28.00/hr (£56.00).
    Weekends, Friday to Sunday - £30.00/hr (£60.00).


    Sleep In Night Rates 22:00-07:00   (Bank Holiday Charges are double):
    Weekdays, Monday to Thursday - £180.00/night (£340.00).
    Weekends, Friday to Sunday - £200.00/night   (£400.00).


    Charges for the following days will also be charged at the ‘Bank Holiday Charge’ should these days not fall on a ‘Bank Holiday’:
    Christmas Day
    Boxing Day
    New Years Day
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BGS Healthcare Ltd Reviews (4)

Over all time BGS Healthcare Ltd has 4 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 2
  • 0

Date Published

4
0
0
0
4

Review from G G (Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like everyone in this area, it's having issues, however, they are looking for staff robustly.
Today 2 new ladies, absolute perfection , accepted by wife, anytime. Thanks, BGS. Often I have been problematic, but those who know ensure I do as agreed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arthur G (Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is the second time I have used BGS and now older, more disabled, I found the care from staff varies as do the way care executed. I have found some carers who I feel at ease with when showering as I look like a beached whale. However the issue is within a very disoriented office, no one is responsible
for you to sort out a consistent team of carers, is anyone in the office, access to managers not available.
You can be subjected to times changing, no notice, as are carers. The next day carer's list not sent until early evening thus ensuring payment still due, as 24-hour notice not possible.
Today I called the office and the mind-blowing reaction was just humiliation. Asked why I preferred certain carers, then told I should be grateful as last night carers stopped by after 10pm in own time to care. They are the reason these are requested but now told unavailable. The care service, like the brochure says, is ignored.
The client's needs, their dignity, their existence does not apply.

Reply from Emma Buffery, Care & Training at BGS Healthcare Ltd

Thank you for taking the time to review your experience with BGS Healthcare. We value all feedback as we strive for excellence in supporting families across Wiltshire.
We understand a choice of carer is important, but also know that when the need for a carer is urgent, we will present all suitable carers, so that we can find a carer as quickly as possible.
We are always happy to continue our search if our customers feel like they have not found the right carers and we are sorry to learn this wasn’t clearly communicated to you.
I am glad to say that we have come to an agreement that we can now offer you the four care staff you feel comfortable with and are able to manage your double up care, over a flexible rota.


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Treated with Dignity

Value for Money

Review from Gerald W (Son of Client) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BGS have looked after my father's very demanding care needs for the last 5 years since he moved into sheltered accommodation. They were the only one out of 14 care providers that I called, that we're willing to take on his needs at the time required.
They have never let us down, even in the worst
weather. Their staff are well trained, professional, friendly, polite and demonstrated sincere interest in his well being, even to the point of joining him and my mother at Coffee Mornings. Their daily visits and conversations became part of my mother's social life.
In the last few weeks, my father had to be moved into full-time care which means that we will no longer need BGS' services. What they did for my father was very demanding both physically and emotionally, requiring retraining in the use of new equipment specific to him and liaising with the NHS to share information when required.
I would not hesitate to recommend them and be used as a reference.

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Management

Treated with Dignity

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Review from Heather T (Client) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am extremely disappointed in the care of BGS Healthcare. They do not have scheduled time periods for work, making it very difficult to plan my day or make appointments. The carers have not been properly prepared to deal with my disability and so do not know what their duty is. For example, giving
medicines without knowing I am blind and need assistance to take them. The carers at BGS do not stay the full allocated time period and do things in a rush to get things done and leave especially at bedtime. There seem to be more men carers than women and they fail to understand how to dress a woman, such as putting on a bra properly. BGS has a communication problem with their employees and their clients that needs to be addressed.

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Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about BGS Healthcare Ltd

What Type of Services does BGS Healthcare Ltd offer?

BGS Healthcare Ltd offers Home Care.

How many Carers does BGS Healthcare Ltd employ?

BGS Healthcare Ltd employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BGS Healthcare Ltd to verify any information. View our terms and conditions. BGS Healthcare Ltd has a Basic Service – more info.