BJP Home Support Ltd

6-10 Church Street, Guisborough TS14 6BS
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9.5 18 Reviews
  • BJP Home Support Ltd, Guisborough
BJP Home Support Ltd has supported the communities in Redcar & Cleveland, North Yorkshire and Middlesbrough for more than 10 years.

The family-run and caring team provides an excellent, professional and empathic service to ensure people can remain in the comfort of their own homes and be a part of the community.

All services, which includes everything from short 30-minute visits to 24 hour live-in care, are personalised and tailored to each individual's needs.

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Care Provided by BJP Home Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • BJP Home Support Ltd
  • Person in charge
  • Hayley Wells (Manager)

Funding & Fees Guide for BJP Home Support Ltd

  • Prices

  • Fees vary starting from £23.20 per hour

BJP Home Support Ltd Reviews (18)

9.5

BJP Home Support Ltd has a Review Score of 9.5 (9.504) out of 10, based on 9 reviews in the last 2 years. Over all time BJP Home Support Ltd has 18 reviews.

Overall Experience

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Date Published

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9

Review from Audrey H (Wife of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had day care for about a year before he went into a nursing home. The day care was appropriate for his condition - dementia - at the time and altered as his condition changed. He was in full time care at BJP Home Support for about 6 weeks as he deteriorated and died on Ap. 22 2024. He was
treated well and with respect and with great care especially at the end.

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Review from K R (Daughter of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service, however, once my mother's needs increased and needed 2x carers three times a day as she was hoist transport, the company did not have enough staff. Having dementia is very challenging and having to change carers when you had built a trusted relationship with a care team was devastating
and effected mum greatly. I did email some time ago to ask if staffing had increased and still have had no reply, so that is poor service.

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Review from Maureen D (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service. The staff arrived on time. Mum was very happy with the care she received. I would definitely use BJP Home Support again. I have never used the care service before, and I was out of my depth, but BPJ Home Support made the process easy. Thank you.

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Review from Patrick S (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time, I lived alone with close family only 2 miles away. Family had a 1 week holiday abroad so emergency care/cover was needed.

Reply from Hayley Wells, Registered Manager at BJP Home Support Ltd

Thank you so much for your kind review, its always great to get feedback.


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Review from Jacqueline F (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good at helping - getting dressed, getting washed, making bed.

Reply from Hayley Wells, Registered Manager at BJP Home Support Ltd

Thank you so much for your kind review, always great to get feedback we can pass on to the staff.


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Review from M R (Son of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the level of care of a high standard from all front line support workers. Patient kind and professional communication with managers and office very good too. We felt dad was receiving best care possible for his circumstances.

Reply from Hayley Wells, Registered Manager at BJP Home Support Ltd

Thank you so much for your kind review, always great to get feedback we can pass on to the staff.


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Review from Mark H (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Skelton girls are absolutely outstanding with my dad. I feel relaxed and so happy he's getting the care and love. If you are looking for help at home, I cannot recommend high enough thank you so much.

Reply from Martin Sanderson, Project Manager at BJP Home Support Ltd

Thank you so much for your kind review, always great to get feedback we can pass onto the staff.


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Review from N K (Nephew of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was being cared for at home by BJP for many months, and the level of attention and care has been high throughout, from the management that co-ordinated it all, to the carers themselves. My aunt has now reached a stage in life when she needs more care, and we have had no hesitation in placing
her in a BJP Care Home, based on our experience of the Group to date.

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Review from Joseph H (Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the carers are very caring and do a good job; they generally attend at the required time and are always willing to talk which is helpful probably to client and carer. One or two carers could look at their own health habits since they deal with vulnerable people. In particular I was very
impressed with the girls who walk around the town trying to stick to a challenging timetable over the winter period in all weathers.

Reply from Hayley Wells at BJP Home Support Ltd

Thank you so much for taking time out to give us your feedback. We really value your opinion, we will be in touch to follow up on your experience with us.


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Review from Sarah P (Granddaughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex-employee and now my Nana receives care from BJP Home Support, I would highly recommend their services. I knew once my Nana started to lose a bit of her independence there was no other company I would trust more to assist in caring for her. And she always tells me how lovely the girls are who
visit.

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Review from Kirsty N (Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, polite and helpful. They are always nice to talk to and do all I ask. They are always punctual and always wear PPE and a name badge. There has only been one carer that has not done her job properly so overall a positive experience. It has made my life a lot easier.

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Review from Trevor (Son of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support provided by the carers from BJP Home Support are of a very good standard and on many occasions has been excellent. They treat my father with respect and dignity at all times. I would not hesitate in recommending BJP to others who require the care and support of a reliable company
and have actually already recommended them to others. Thank you BJP for your support that you have given to my dad.

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Review from Mark G (Son of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly company and very willing to work with the client's family to resolve issues and emergencies. The staff are friendly and caring and work closely with the client's family to work as a team to provide the best care.

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Review from G B (Wife of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support, friendly and helpful. Follow procedures and help with what we ask. Always punctual. Thank you for your assistance.

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Review from Sarah C (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have supported us now for 3 years. They have been exemplary. Can't thank them enough. They have gone out of their way to help us with a very tough year. And been there straight away to pick up where we left off.

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Review from Colin (Son of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time my parents have used home care support. Initially, they found it strange that some stranger was coming into their home and performing chores. However, over the weeks they quickly accepted the carers and now look forward to their daily visits. In addition to the professional service
they provide, they offer companionship and reassurance which is particularly needed during these difficult times. My father has recommended the care support to a neighbour and they have now taken up with the company. Both myself and my parents are happy with the services provided by BJP.

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Review from Angie D (Daughter of Client) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are courteous and polite. Always treat my mum with kindness and respect. Some carers especially go above and beyond to help my mum. December has been extremely difficult as mum has been under the weather, but her carer does her utmost to cheer mum up. They always have a good giggle. If there
have ever been any problems in the past, all it ever took was one simple phone call and problem solved. Excellent work everyone, continue doing what you are doing.

Reply from Hannah Parvin, Director of Care at BJP Home Support Ltd

Thank you for your lovely feedback; it is hugely appreciated, especially at this difficult time. I am pleased that you are happy with the current service received from BJP Home Support.


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Review from Michelle H (Granddaughter of Client) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BJP Home Support has been caring for my Nana now for around 3 years, the service they deliver is outstanding the care and compassion of the carers is exceptional. Thank you to all the care staff that have and continue to provide care and support for my Nana and also a big thank you to the office staff.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for BJP Home Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for BJP Home Support Ltd is calculated as follows: ( (36 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 53 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BJP Home Support Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Barry & Joan

Barry & Joan Parvin

Job Title: Director & Proprietor

Joined: 2009

Barry & Joan Parvin established BJP Home Support in 2009, having successfully and continuing to own and manage our sister care homes, Gracelands for 30 years & Belmont View for 10 years. We are confident that we provide care at home and an residential environment which is second to none within the local area.


BJP Home Support has a highly experienced care and management team working alongside staff within all departments, all of which are committed to providing the highest standard of personalised care.


We understand that organising care for a loved one can be daunting, but with our family run, caring team we can put you at ease that your friend or relative will be assisted in their needs with professionalism and empathy. Having been operating for 10 years this year and holding an 'OUTSTANDING' rating, we have lots of expert experience to support and guide you on this journey.


Hannah

Hannah Parvin

Job Title: Director of Care

Joined: 2017

Hannah Parvin – Registered Manager & Director of Care


Hannah has worked in the Health and Social Care sector for over 10 years, starting as a carer.


Hannah joined the family organisation in 2017 as a social worker, to support and develop Gracelands Care Home.


Hannah has 5 years’ experience as a qualified adult social worker within Redcar and Cleveland Borough Council. Within this role, Safeguarding was a big responsibility, submitting alerts regularly as well as carrying out meetings as a qualified safeguarding investigator. Hannah is also a qualified Best Interest Assessor and completes Deprivation of Liberty Safeguards (DoLs) reports. These assessments are carried out for people who lack capacity in regards to care, treatment and accommodation.


As you will discover during your time with us, the management team and all the staff throughout each department are committed to providing the highest standard of personalised care.


Hayley

Hayley Wells

Job Title: Registered Manager

Joined: 2023

Our Registered Manager Hayley Wells joined BJP Home Support in March 2023 and has made a great impact on the company.


Hayley manages the administration office team as well as the care team within the community. Hayley is passionate about ensuring the people we support get the very best care and attention.


Hayley is extremely approachable and will be on hand to help with any problems that may arise. Hayley can be contacted at any time for any queries about BJP Home Support.


Jonathan

Jonathan Smithson

Job Title: Deputy Manager

Joined: 2013

Jonathan started at BJP Home Support in 2013 as a Care Assistant he showed great enthusiasm and growth and progressed to Rota Coordinator where he gained a vast knowledge of the rota system along with the client's needs.


After working on the rota system Jonathan then became heavily involved with some of our clients with learning disabilities gaining experience and after completing his level 2 & 3 NVQ he was able to progress to Care Coordinator.


Jonathan then completed his degree in Business Management and then became Deputy Manager. Jonathan has been able to build a rapport with a large number of clients giving them confidence to come to Jonathan with any issues so that they can be resolved.


Joe

Joe Smithson-Greensitt

Job Title: Rota Coordinator

Joined: 2016

Joe started with BJP Home Support in 2016 as a Care Assistant, Joe provided personalised home support service to Service Users living in the community assisting them with all aspects of daily living. Joe showed great enthusiasm to learn and progressed to Rota Coordinator.


Joe displays a welcoming attitude and good communication skills to our clients to retain their dignity and individuality. Joe maintains a positive, professional attitude at all times towards Service users, their families, colleagues and management.


Sasha

Sasha Armstrong

Job Title: Rota Coordinator

Joined: 2023

Sasha started with BJP Home Support in 2023 after working in the health and social care industry for many years. Sasha has a great understanding of clients' needs and how we are able to meet these. Sasha has varied knowledge and experience in working with clients to improve their quality of life through different points such as dignity.


Frequently Asked Questions about BJP Home Support Ltd

What Type of Services does BJP Home Support Ltd offer?

BJP Home Support Ltd offers Home Care.

How many Carers does BJP Home Support Ltd employ?

BJP Home Support Ltd employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BJP Home Support Ltd to verify any information. View our terms and conditions. BJP Home Support Ltd has an Enhanced Service – more info.