Walfinch Oxfordshire

Unit 17, White Barn, Manor Farm, Manor Road, Wantage OX12 8NE
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9.8 53 Reviews
  • Walfinch Oxfordshire, Wantage
Walfinch Oxfordshire provides in-home care to the elderly, vulnerable, recuperating and those living with a disability in England.

Governed by the Care Quality Commission, Walfinch Oxfordshire helps care for your loved ones in the comfort of their home, assisting clients with daily living activities.

Walfinch specialises in delivering companionship, home help, personal care and 24/7/live-in services.

They have great staff retention and all staff are fully trained and DBS checked. Walfinch Oxfordshire works very closely with its carers and clients.

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Care Provided by Walfinch Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kamajilt Gill (Manager)

Funding & Fees Guide for Walfinch Oxfordshire

  • Prices

  • Hourly care from £35 plus per hour.
    Live in from £1395 a week.

  • Bank holidays are double rate.

Walfinch Oxfordshire Reviews (53)

Total of 53, showing 1-20
9.8

Walfinch Oxfordshire has a Review Score of 9.8 (9.828) out of 10, based on 15 reviews in the last 2 years. Over all time Walfinch Oxfordshire has 53 reviews.

Overall Experience

  • 48
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Date Published

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Review from J W (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum broke her hip on the 27th of December. Walfinch responded really well to the change in care requirements on her discharge from hospital, adding extra overnight care at very short notice. Communications always considerate, caring but pragmatic and responsive to the rapidly changing needs.

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Review from J W (Wife of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Walfinch. Carers are kind and caring and totally professional caring for my husband. The office staff and management are polite, friendly and totally efficient. I feel we are in safe hands.

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Review from P R (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you so much to Walfinch. From the first time we met the manager and worked out a care plan for my parents the care has been faultless. Having tried to use other care providers and come across so many problems I so wished we had used Walfinch to start with it would have saved
so much stress. I really can't thank you enough.

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Review from M B (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch have been caring for my mother who has advanced dementia for over 6 years and I can honestly say that they always go above the norm to ensure my Mum is treated with respect and is well cared for.
Walfinch has always included my Dad providing support where needed to deal with his wife's illness.
This support is gradually being increased as Dad's physical needs have also increased.
I would not hesitate to recommend Walfinch as a care company to support your loved ones at home.

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Review from Stephen C (Husband of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Walfinch and the carers they send to us. My wife has a problem meeting people or going out due to mental health. The carers are extremely kind and understanding, they have managed to get her walking to the village, even stopping for a coffee in the local cafe. She talks with them,
does colouring, plays games and enjoys their company. This allows me to have some free time to go out and do jobs without worrying that she is safe. They send in weekly schedules and follow up with calls to check on the progress. Thank you all at Walfinch.

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Review from S B (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional team who are very kind and caring. My mother enjoys her visits and they support her independence and also provide me with peace of mind. Team were fantastic in supporting her and me after an accident and helping her recover.

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Review from Peter C (Husband of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that have come to us are caring, kind, and efficient. We get a weekly schedule which if we have good reason we can alter. We use the carers both as assistance and once a fortnight as companionship.

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Review from D W (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and lives with me at home; she is bedbound and her behaviour can be challenging. I asked Walfinch to provide a live-in carer recently while I went on holiday. I was very impressed by the detailed risk assessment they undertook prior to the placement. The care manager
was compassionate and professional and made several helpful suggestions to improve her quality of care (e.g. arranging occupational therapy and mental health team reviews, fire service and health and safety assessments). The Walfinch carer was the best carer we have had. She was very experienced with a detailed understanding of dementia. She was kind, calm, patient and gentle with my mother at all times. She coped extremely well on the more difficult days. We had an additional carer coming in twice daily to help during pad changes and they all reported back in very positive terms. I have already booked with Walfinch for my next break and cannot recommend this company highly enough.

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Review from A B (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team highly enough with the speed and the efficiency to enable my mum to spend her last days in her own home, as was her wish. Everyone came together and all the equipment was in place and she was in her own home with a live in carer within a week. All the staff were very caring,
friendly and helpful. As a family we were very touched that mums live in carer also came to her funeral, that meant a lot to us. It was a horrible and difficult time for us all but we were guided and helped by Walfinch Oxfordshire and we will always be extremely grateful that they enabled mum to be in her own home. First class service in a stressful time. Thank you.

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Review from P O (Friend of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch cared for my elderly friend, who needed a live-in carer for over a year, as she did not want to leave her home for over 50 years. The carers were wonderful, kind, considerate and hardworking. The house had become neglected and they turned it back into a warm welcoming place where my friend
had a good life right to the end.
The agency itself had to overcome a number of challenges but always put my friend front and centre.
I cannot fault their care and to quote my friend 'I think I have been very lucky' in relation to having such good care in her own home.

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Review from Ian B (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire is an extremely professional care provider, they took time to understand Dad's needs when we first met in June 2023. I was personally introduced to Dad's live-in carer before I collected him from the hospice. At all times, she had Dad's best interests at heart, providing him with
respectful care and demonstrating compassion and empathy in all her interactions with him. She would take him to his favourite places or his appointments, which made things easier for us and allowed us to have more quality time with him. As Dad deteriorated, she would keep us updated and let us know if anything else was required, which again provided us with comfort that Dad was being well looked after. When a second carer was required, this was organised with the minimum of fuss, which was most appreciated. We feel lucky that we had this support for Dad's last 16 weeks.

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Review from P A (Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch has been providing care for a family member for over a year.
They have guided us through the transition from daycare to full-time care and provided a thoroughly professional service. We would highly recommend the manager and her team to anyone.

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Review from Claire P (Wife of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on end-of-life care for nine weeks and his regular team of carers were compassionate and empathetic. They looked after him with gentleness and dignity and were very professional. They laughed at his jokes and listened to the stories he told them. They were also a great help to me as they
carried out jobs around the house and sometimes in the garden. The best times for my husband were when the carers got him in a wheelchair and wheeled him into the garden where he loved feeling the sun on his face. They were always ready to help in any way needed.

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Review from G B (Son of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire live-in staff looked after our father really well for 9 months or so up to May this year. He suffers from dementia and often presented with mood swings and difficult behaviours, but the manager and the team were patient and gracious and dealt with all this really well. Our father
is in a care home now but we have been assured that should we want to have live-in home-based care again they will be here to help, which is a real reassurance. Thank you all for your help and good care.

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Review from David S (Son of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care Walfinch provide is excellent, the staff are reliable, friendly and caring. We have had the pleasure of dealing with this company for over one year and found that if we had any problems the staff were always ready to help. Mum, who is just over 100 years old and has dementia, thoroughly
enjoyed their visits and also, I found that it took away a lot of pressure on me. We are both very satisfied with the service.

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Review from Tony T (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has found great peace of mind with having the carers from Walfinch supporting our dementia-suffering mother for almost a year now.
We started with 3 days per week but then increased the visits to daily, as it became essential to keep her on track with her medications.
All the staff involved
have been very professional, supportive, caring and friendly to us all, especially mum. The online log of the carer visits works really well, allowing my sister and me to keep on top of developments, as well as post our own comments/requests.
Walfinch has our deepest thanks for a job well done, as well as our recommendation for care for your loved ones.

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Review from Carol B (Daughter-in-law of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire has recently taken over relief visits to our father-in-law who has dementia. We are very pleased with the care that has been provided. They are treating our father-in-law with respect and maintaining his dignity. They are supportive to us as a family.

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Review from Rob O (Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very flexible with my needs and try to help with everything I need to do. They are very welcoming and sociable so if it's cooking or playing games or just a chat they are very understanding and make you feel a lot more needed in the community as well.

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Review from Jacquie E (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch Oxfordshire provided waking nights care for a few weeks, at very short notice, for my father (who has dementia) when his existing care package suddenly became inadequate. The manager was very helpful, caring and diligent when assessing my father's needs and the whole process of putting the
care in place was extremely professional. The carer provided was excellent and slotted into the existing package seamlessly. Many thanks to everyone for helping us through a very tricky time.

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Review from Nicky T (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who has dementia and other complex health needs, used carers from Walfinch (previously Christies) for about 18 months until her recent move to a care home. We don't live locally and were very pleased with the excellent quality of care and support provided. As well as having a great team of carers,
the staff were responsive, reliable, flexible and helpful, which gave us peace of mind when mum had repeated hospital stays.
The agency made sure that mum had the same team of carers so they got to know her well, and she enjoyed their company. The carers were excellent - confident, kind, friendly, thoughtful and genuinely cared about her. We felt she was in safe hands and thoroughly recommend this company.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Walfinch Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Walfinch Oxfordshire is calculated as follows: ( (74 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 87 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Oxfordshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Kam

Kam Gill

Job Title: Managing Director

Your local Oxfordshire branch of Walfinch is owned by Managing Director Kam Gill.


Kam graduated from the University of Cardiff with a BSc in Dental Technology and went on to establish a career as a dental technician whilst simultaneously raising her two sons. Kam later moved into the care industry recruiting staff for a local home care company where she continued to gain experience across other parts of the business before launching the local Oxfordshire branch of Walfinch.


Kam and her team work with dedication and professionalism to offer trusted care for anyone who needs a little extra support in their home so they can continue to live independently in the place where they are happiest.


Frequently Asked Questions about Walfinch Oxfordshire

What Type of Services does Walfinch Oxfordshire offer?

Walfinch Oxfordshire offers Home Care.

How many Carers does Walfinch Oxfordshire employ?

Walfinch Oxfordshire employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Oxfordshire to verify any information. View our terms and conditions. Walfinch Oxfordshire has a Platinum Service – more info.