Walfinch Oxfordshire

Unit 17, White Barn, Manor Farm, Manor Road, Wantage OX12 8NE
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9.8 53 Reviews
  • Walfinch Oxfordshire, Wantage
Walfinch Oxfordshire provides in-home care to the elderly, vulnerable, recuperating and those living with a disability in England.

Governed by the Care Quality Commission, Walfinch Oxfordshire helps care for your loved ones in the comfort of their home, assisting clients with daily living activities.

Walfinch specialises in delivering companionship, home help, personal care and 24/7/live-in services.

They have great staff retention and all staff are fully trained and DBS checked. Walfinch Oxfordshire works very closely with its carers and clients.

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Care Provided by Walfinch Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kamajilt Gill (Manager)

Funding & Fees Guide for Walfinch Oxfordshire

  • Prices

  • Hourly care from £35 plus per hour.
    Live in from £1395 a week.

  • Bank holidays are double rate.

Walfinch Oxfordshire Reviews (53)

Total of 53, showing 41-53
9.8

Walfinch Oxfordshire has a Review Score of 9.8 (9.828) out of 10, based on 15 reviews in the last 2 years. Over all time Walfinch Oxfordshire has 53 reviews.

Overall Experience

  • 48
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Date Published

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38

Review from Jim M (Son of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and caregivers are extremely helpful and professional. They provide quality and dignified service.

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Review from Caroline W (Wife of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided by Eaton Care. Over the last year, they have provided a reliable and caring service, with flexibility as my husband's needs have changed. We have had overnight care, daytime care and a period of live in care. The team is well managed and well chosen, friendly,
professional and understanding of the stress 'the wife' experiences too, as well as understanding the person with PD and dementia. I would recommend their services.

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Review from Kerry F (Wife of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving home we were very apprehensive about starting over with a new care agency. We need not have worried, immediately after meeting the manager and the carers we were put at ease. The carers are friendly and adaptable to whatever situation arises each day, nothing seems to phase them. They
take a personal interest in what my husband likes so that they can chat about it with him. They also take the time to ask how I am, making me feel supported too. If time allows during a call the carers will always ask if there is anything else they can do to assist us. Although we have only been with the agency a short time I already feel comfortable leaving my husband with the carers, as I know he is happy and safe with them, allowing me a much-needed break.

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Review from Seran S (Daughter of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for the care and support we receive from the manager and the team. My mum has vascular dementia and can be difficult at times. I am unable to provide the care she needs and without the home care team I would be under a lot more stress and worry with mum. They do a fantastic job.

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Review from Val P (Sister of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into supported housing after living with our mother for over 60 years. He found living on his own a challenge and was unable to cope with many of the basic living skills. He was referred to Eaton Care for care visits to support him to cope with these challenges and help him to remain
independent in his own home.
He has been receiving three care visits weekly to assist with shopping, planning and cooking meals. He is finding these visits very beneficial and looks forward to the carers support who he finds friendly and approachable. He has built up a good rapport with them.
I have also found the carers input a great help as it gives me some relief to have their support.

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Review from Paul H (Son of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Care looked after my mum in her own home during her palliative care for Cancer. I cannot be more grateful or happier with the compassion, reliability, personal interest and professionalism of the care they provided. Thanks to the team and the carer assigned my mum was not only able to manage in
her own home right through her palliative care period but also enjoy and look forward to the visit of her carer which brought her huge emotional as well as the physical benefits of care. The service and team truly worked in a way which actually cared for my mum, as opposed to just "providing care". In the period of time that Eaton Care has been with us, they have become a welcome and important part of the family support for mum. I was concerned about introducing private carers and how it would work out, however, Eaton Care was wonderful to us all.

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Review from Penelope A (Daughter of Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very overwhelmed about having carers but they have been wonderful and made me feel very comfortable. They brighten up my day and make me forget for a short while that I have dementia. I am very thankful to all involved.

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Review from M L (Client) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found to date that the service provided has been very good overall.

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Review from Sylvia S (Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistants are very good, the level of care is good, very helpful and caring. Will help with most things.

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Review from Patricia H (Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring person and the same person everyday ant the same time. Unless I or cover change time. Willing to do anything always cheery and feels like a friend. My care is temporary post foot surgery but the care has been invaluable. Very pleased and would recommend them.

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Review from L B (Daughter of Client) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care and conscientious in observing for health issues.

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Review from Jacqueline G (Daughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service I have received. The manager has always been very helpful and considerate in our wishes, took her time with us in the beginning. Our carer is wonderful, Dad really likes her which is what is needed as he has dementia and cancer of the pelvis, problems with his
feet. She is always cheerful and chatty very supportive to me as well as Dad. Treats Dad with dignity. All in all a lovely person.

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Review from Davinder G (Daughter of Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Care Services are just amazing.
They are accommodating, happy to help, happy to adapt services to suit.


One carer in particular, looks after my mum likes she's her own mother and her care gives the family a lot of relief.


I can recommend them whole heartedly.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Walfinch Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Walfinch Oxfordshire is calculated as follows: ( (74 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 87 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Oxfordshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Kam

Kam Gill

Job Title: Managing Director

Your local Oxfordshire branch of Walfinch is owned by Managing Director Kam Gill.


Kam graduated from the University of Cardiff with a BSc in Dental Technology and went on to establish a career as a dental technician whilst simultaneously raising her two sons. Kam later moved into the care industry recruiting staff for a local home care company where she continued to gain experience across other parts of the business before launching the local Oxfordshire branch of Walfinch.


Kam and her team work with dedication and professionalism to offer trusted care for anyone who needs a little extra support in their home so they can continue to live independently in the place where they are happiest.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Oxfordshire to verify any information. View our terms and conditions. Walfinch Oxfordshire has a Platinum Service – more info.