Bluebird Care Islington & Hackney has a Review Score of 9.7 (9.650) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Islington & Hackney has 24 reviews.
Review from V M (Wife of Client) published on 14 April 2021
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D D (Son of Client) published on 3 February 2021
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R F (Client) published on 4 August 2020
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N M (Son of Client) published on 7 July 2020
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.650) out of 10 for Bluebird Care Islington & Hackney is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Bluebird Care Islington & Hackney is calculated as follows: ( (40 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Islington & Hackney is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Feb 2018
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Job Title: Director
Joined: 2012
The Directors and owners of Bluebird Care Islington & Hackney are husband and wife Michael and Tania Hackett. Michael and Tania moved to Islington in 2006 having met at the University of Manchester, and three years later moved to Hackney. Members of both Michael and Tania’s family have received care in a range of settings, meaning they have seen first-hand the importance of quality driven, person-centred care, which they are in turn passionate about delivering to their customers.
Michael has spent the majority of his professional life working for the global recruitment business Michael Page where he specialised in placing people into a range of positions in the Health and Social Care sector. This experience of working in a “matching” industry means Michael understands the importance of selecting and placing the most appropriate Care Workers with the right customers.
Tania is a qualified solicitor with eight years post-qualification experience in employment law, most recently at the retailer Marks and Spencer. Tania’s background in legal and compliance has made it possible for Bluebird Care to create a stable operating platform from which the team’s care specialists can provide high-quality care services to a range of customers in the boroughs of Islington & Hackney.
Michael and Tania are open, honest and friendly, so please feel free to contact them directly with any thoughts or questions about Bluebird Care, and how we might be able to support you and your family.
Job Title: Registered Manager
Joined: 2016
The Registered Care Manager for Bluebird Care Islington & Hackney is Prabsharan Jandu.
Prabsharan joined us in 2016, bringing with her a wealth of experience in the home care sector.
Over the years, Prabsharan has worked with customers requiring a wide range of support, across the full spectrum of service user groups, meaning there is very little that she hasn’t experienced.
As Registered Care Manager Prabsharan has ultimate responsibility for the wellbeing of our customers and staff, in addition to the day to day running of operations at the Islington & Hackney office.
Prabsharan comments "My aim is to use my knowledge and experience to improve the quality of life of each and every person we support. We do this by supporting our customers to remain at home, surrounded by what is familiar to them, in a way that keeps them both safe and respected at all times. It is also my job to support our dedicated team of care staff to deliver the high-quality, professional homecare service that we are known for throughout the local area"
Job Title: Customer Care Supervisor
Joined: 2014
Sunny first joined the Bluebird Care Islington & Hackney team in 2014 as a care assistant, and was promoted to the role of Carer Supervisor in 2016, and again to Customer Care Supervisor in 2018.
Sunny meets with our new and existing customers, ensuring their care plans are reflective of all their needs, that any queries are resolved as quickly and effectively as possible, and that customers always receive the highest possible standards of care.
Sunny applies the "Mum test" to all situations....."if its not good enough for my Mum, then its not good enough for my customers!".
Job Title: Care Co-ordinator
Joined: 2017
Tessa joined Bluebird Care Islington & Hackney in February 2017 and is responsible for making sure our customers in Hackney have the appropriate care assistants to ensure their needs are met at all times. Tessa will match care assistants’ skill sets with the needs of our customers to deliver the highest quality service. Tessa comments "I heard of Bluebird Care’s very good reputation before I joined the team. I enjoy working with an excellent team of carers who really care about our customers. I enjoy communicating with our customers about any concerns they may have, and I do my best to support them in providing the best care possible."
Job Title: Training & Recruitment Officer
Joined: 2018
I started working in the care industry nearly 20 years ago. I have family members who needed care, so it was a natural career path choice.
I am passionate about using my experience and knowledge to support our staff team to develop professionally. ensuring we all provide the highest quality of person centered care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Islington & Hackney to verify any information. View our terms and conditions. Bluebird Care Islington & Hackney has a Platinum Service – more info.