Bluebird Care Lancaster & South Lakeland

Willow Mill, Fell View, Caton, Lancaster LA2 9RA
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9.8 47 Reviews
  • Bluebird Care Lancaster & South Lakeland, Lancaster
Bluebird Care Lancaster and South Lakeland provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating a local family business since 2014 and has established a reputation for delivering high-quality care. It is known as a provider of choice in the locality. All customers are informed each week of exactly what time their care visit will take place and which care assistant will be helping them, making daily planning much easier and taking the stress out of the process. Critical to Bluebird Care's offer is that carers always stay for the full duration of the care visit. Unlike with other providers it is never the case that travel time is taken out of visit time.

Support is offered to people who require extra help to continue living in their own homes, such as medication support, personal care and meal preparation. The provider also offers companionship visits as well as accompanying social outings or appointments and has an excellent track record in dementia care and complex care, such as end of life, as well as an overnight service.   

A live-in care service is also offered, providing an alternative to a residential home so that the customer can remain within the familiarity of their own home but with full-time support. The Team are very proud of this growing specialism. Out of the 23 cases they have managed, the feedback has been consistently excellent.

It is the attention to detail that makes the difference and Bluebird Care enables people to have the choice to remain at home, living their very best quality of life. With this extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy. Family members can relax, knowing that their loved one is properly cared for. The Team always works in close partnership with families.

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Care Provided by Bluebird Care Lancaster & South Lakeland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alyson Hartlebury (Care and Operations Manager)

Bluebird Care Lancaster & South Lakeland Reviews (47)

Total of 47, showing 21-40
9.8

Bluebird Care Lancaster & South Lakeland has a Review Score of 9.8 (9.846) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Lancaster & South Lakeland has 47 reviews.

Overall Experience

  • 41
  • 5
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  • 1

Date Published

47
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Review from Carol F (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received excellent service for my mum provided by this company. The care staff were so kind, caring and compassionate. Mum was always treated with dignity.
The communication from the management team was very good.
Many of the staff and managers became like family. I feel very fortunate to have
been paired with Bluebird they enabled me to take care of my mum in her own home for the last 14 months of her life.

Reply from Allison Freedman, Registered Care Manager at Bluebird Care Lancaster & South Lakeland

Thank you for your very kind review and it was a pleasure for Bluebird Care to support your mum in her own home. She was a lovely lady and will be sadly missed.


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Review from R W (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's previous carers were neglecting my Mum, and Bluebird was recommended and took over at very short notice in February 2020. They were professional from the start up until yesterday when it was the time for Mum to be admitted to a Care Home. Living in Surrey, Bluebird gave me peace of mind, and
also came up with ideas on how to make Mum's and my life easier. There were stand-out carers in the team, but overall the service was excellent.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you so much for your kind comments and we have loved looking after your mum and we are really glad that we have been able to give you peace of mind! We wish your mum well in the care home.


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Review from Peter W (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank Bluebird for the support that they gave enabling my elderly father to stay in his home as long as possible. Unfortunately, he has now had to move into residential care. During the time we have used Bluebird, we have been given excellent service, with our regular carer becoming
more like the daughter I never had. The nature of the relationship with my father was close, professional and caring. I was informed immediately of any minor incidents that may have occurred to my father in my absence, and I had the peace of mind to not worry about his welfare. I would thoroughly recommend Bluebird unreservedly, the fees are very fair for the level of care you receive. Thank you, Bluebird.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you for your extremely kind review and it has been a pleasure caring for your father. We aim to get regular carers to support our customers as often as possible and I'm really glad that your father had an excellent relationship with his carer. We obviously wish him well in residential care and we are always here should you require any assistance from us. Thank you for recommending Bluebird Care. Kind Regards.


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Review from Alison G (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first engaged Bluebird Carers just under one year ago. From the start, we were very impressed by all of the staff. From setting up the first care plan, hours they were required and the many changes, cancellations, additions that we needed to make as we went through the year, we were dealt with efficiently
and with great understanding. Nothing was too much trouble for the office staff to deal with. The carers have all been exceptional. My mother thoroughly enjoyed having them around, whether they were cleaning, making food or taking her out. It is a big deal to allow someone into your parent's house to care for them but I was very confident with all of the ladies who cared for my mother. We have been through a difficult period as my father became ill and has since sadly passed away. Throughout, the support we were given by the Bluebird Team has been amazing and I am very thankful to them all. I wholeheartedly can recommend Bluebird Carers.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you very much for your kind review. We pride ourselves here at Bluebird both in the office and also all our care staff in providing a top-class service to our customers and their families. Unfortunately, it is inevitable that everyone's circumstances are constantly changing and we obviously try our very best to accommodate those changes with the least amount of disruption for our customers. Thank you again for your review and recommendation.


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Review from Penelope L (Daughter of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the way each and every carer went above and beyond to make mum feel comfortable and genuinely cared for. The carers always met mum with a smile and she loved that! We would also like to mention that as a family we felt that the whole Bluebirds team, whether it be office staff
or carers, demonstrated great professionalism and were always supportive. This was something we were very grateful for at the time.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We are so pleased that our service to you has been great. We try so hard to be the absolute best we can be and when a client or their loved ones tell us we've got it right, we get such a boost. It makes us hugely motivated to keep that same standard of service going on and on.


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Review from Christine M (Wife of Client) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When the need arose for home care support for my husband, and not knowing where to begin choosing a provider, a friend's recommendation was very welcome. Their appraisal was borne out as we have found the Bluebird team to be very friendly, supportive, patient and caring, adapting when necessary to changing
needs. The service provided by the carers has been greatly appreciated throughout, our many thanks to all concerned.

Reply from Andrea Palamountain, Digital Marketing Manager at Bluebird Care Lancaster & South Lakeland

Apologies for the late reply to your review. We aim to make the whole process from initial contact, appraisal/assessment and through to day-to-day care a really easy process for everyone. Our team are all extremely caring, compassionate and can easily adapt when changes are necessary. Thanks


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Review from L B (Sister of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has provided good care for my sister and throughout the pandemic, they managed to maintain all their scheduled visits. Knowing that they kept to their plans provided assurance for the rest of the family.
One of Bluebird's key strengths is they listen to clients needs and if there are any
issues they are quick to address them.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to write this lovely review. During the pandemic, our whole team made superhuman efforts to ensure our customers continued to receive our care: it's lovely that it is so appreciated. And we pride ourselves on not only caring for loved ones with compassion and respect but also supporting their families too. We are so glad to have provided this support.


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Review from Jill E (Goddaughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had used Bluebird Care before for my father's care and recommended them to my godmother. Your staff were always reliable, cheerful and positive. Some members of staff went well beyond their strict remit by spending extra time when needed, responding really well and calmly in any crisis and always
seeking to accommodate their clients needs. They seemed more like friends calling in than paid carers. I would certainly recommend Bluebirds to friends and family.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for your warm words, and for entrusting the care of your father and godmother to us. We always strive to provide a service that we would want for our own relatives, and it is so good to hear that we are doing just that. We will be sure to pass on your appreciation to the team.


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Review from Bernadette L (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider from carers to office staff. Carers are very kind, understanding and patient. One of the most important things for a family is to have confidence in the care being provided for a loved one and we have that with Bluebird Care Lancaster & South Lakeland. Would not hesitate to recommend.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you Bernadette for taking the time to write this review. It is lovely to hear that you found our care kind, understanding and patient.


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Review from David S (Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find anything bad to comment on. Carers are kind and pleasant, it's nice to have a chat with them while they're doing their job. Always helpful.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to review us. It's wonderful to hear that you find our carers kind, pleasant, helpful and good company. We will be sure to let them know.


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Review from Rachel B (Daughter of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is a company dedicated to providing the best care possible to their clients. They keep in contact with family if any concerns arise, and work with the family to sort things out. They have a team of friendly staff who are very experienced. They show kindness towards clients and treat them
with respect. They are very reliable; to date, they have never let me down with any visits in the last few years that we have used them. Even on Christmas Day. The office staff are always keen to help with any issues and keep me well informed with what is going on.
I cannot recommend this company highly enough. I couldn't keep mum in her own home without them.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this feedback. It's great to know we're getting it right.


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Review from D K (Client) assisted by family/friend published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff are on time and very friendly. I am given help with housework and a shower. The carers are very helpful and patient. I am delighted with the service.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this incredible feedback. We put a lot of effort into our schedules to make sure our staff can arrive on time because we know how important that is to people.


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Review from F N (Client) assisted by family/friend published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support I receive. All the staff are very patient.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this positive feedback. We shall make sure our staff how much their patience, in particular, is appreciated.


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Review from Jean W (Wife of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried when the Coronavirus started but need not have been, carers all had masks and gloves, aprons etc; all the usual PPE equipment. They have all been understanding, and have even brought me some shopping when I have needed some. They let me know what time they are coming then I don't have
to get up too early. I know my husband is in very capable hands, so I can nip out to take our little dog for her walk. She sits in the window and watches for there cars coming up the drive. I know my husband is in very capable hands, so I can get on with my daily tasks without any worries.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this feedback. We're so glad that you have felt infection risks are effectively managed. We have worked hard during this period to ensure that our infection prevention strategy is top-notch. We also appreciate that you value the knowledge of the precise time to expect us. This is something we work hard at because we know it is what our customers want.


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Review from Angeline (Daughter-in-law of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received has been first class.
When my mother-in-law was badly let down by a previous agency I contacted Bluebird Care.
They have been excellent over the past months in providing care and assistance.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Many thanks for this feedback. We are delighted that you have found the service for your mother-in-law so helpful. We love what we do and we hope this shows in the quality.


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Review from Gill M (Niece of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing relief cover for my elderly aunt while her regular carer was on holiday, we turned to Bluebird Care for help and were not disappointed. A very professional team to work with, both from my point of view - through phone calls and emails - in arranging the care, and from my aunt’s point of view
as she was delighted with the carers who attended her. I will certainly be using Bluebird Care again when circumstances dictate.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to leave this kind review of our service. It was our pleasure to arrange and to provide care for your aunt.


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Review from Adrian N (Son of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum received on her dementia journey from the Bluebird team has been superb. Realistically it has allowed Mum to be happy and content in her own home and surroundings for a much longer period of time than could have been hoped for. All the carers but one genuinely cared for Mum and it
was humbling to see Mum's face light up when carers were arriving for a visit and during. Mum was always spoken to with respect and with good humour. Mum is in permanent care now but I will always be grateful to Bluebird for facilitating the period of her contained contentment in her home for as long as it was.

Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

Many thanks for your kind remarks. We are so glad that we were able to help your Mum to remain in her own home.
(You mentioned an exception, please do contact us to discuss: we take customer feedback very seriously).


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Review from Nicola B (Daughter of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been recommended this agency by a friend who is a district nurse, I cannot fault the care, compassion and empathy shown to my mum prior to the COVID outbreak and afterwards. The reliability of Bluebird Care has been amazing as has the support they have shown my mum in helping her through a very
difficult time.

Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

We are glad we are able to help your mum through this difficult time. It is our pleasure to care for her. Thank you for your warm feedback.


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Review from Carole R (Daughter of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has always been helpful when arranging care for my mother. The carers are diligent and friendly. Despite recent restrictions due to Covid 19, they continued to carry out their duties in a relaxed and friendly way whilst wearing appropriate PPE. We haven't had any problems and have been using
them now for a year.

Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

Many thanks for your kind comments. We are happy to support your Mum, and we are glad to know that our Covid-19 procedures have not diminished the cheery nature of our 'carers' visits.


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Review from Lynne U (Niece of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the Bluebird team to have shown exceptional kindness and professionalism over a very difficult period and couldn't have asked for better care for our aunt.
The staff quickly established a real bond and genuine friendship and understanding with her and took time to find out her particular needs
and likes.
We started off with only a few visits a week, but as soon as her needs increased Bluebird were very quick to fulfill the requirements for full time care.
The local team showed unfailing care and compassion for her many needs but this was also coupled with a sense of humour which she appreciated.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for leaving your thoughtful review. We’ll be sure to pass your comments. It was our pleasure to care for your aunt.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Bluebird Care Lancaster & South Lakeland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Bluebird Care Lancaster & South Lakeland is calculated as follows: ( (67 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lancaster & South Lakeland is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (8)

Claire

Claire Evans

Job Title: Director/Owner

Joined: 2015

My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect.  That means:


-working with our customers and their families at a personal level to get things right
-recruiting the best staff, with the right values and caring, "can-do" personalities 
-investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high-quality service.
-developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
-always looking for ways we can innovate so as to continually improve on what we offer 


About Me
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and hands-on experience supporting close relatives with dementia. 
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.  
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage.   My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills.  And as I move past the 50 mark, I find I am loving gardening too!


Alyson

Alyson Hartlebury

Job Title: Registered Care Manager

Joined: 2021

Alyson's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitments


Now partway through her Leadership Development Programme, Alyson is linked to numerous local and national best practice forums. She's always on the lookout for fresh ideas and new developments in the sector. 


Alyson knows each and every one of our customers and their families, never losing touch with what’s really important. This is what truly motivates her to do the best she possibly can in managing our premium service. "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says. "I can honestly say we've got a top-class service."   
 


Nicola

Nicola Dryden

Job Title: Domiciliary Care Manager

Joined: 2023

Nicola's task is to provide you with the right carers at the right time, and in the right place, delivering the quality of care that you expect. Not only does Nicola produce the weekly schedules, but she also leads our team of carers, seniors and supervisors to make sure we always get things right


Nicola is qualified for Level 5 in Health and Social and has many years of experience in care management


"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".


Jana

Jana Cayeux

Job Title: Live-in Care and Medications Manager

Joined: 2020

We are extremely proud of our live-in care service. Jana has quickly worked her way up to the post of Live-in Care Manager, bringing her unique style and care skills together.


Our live-in care service started in 2016 and demand continues to grow. Jana employs a team of expert live-in carers and provides them with the specialist training required for this work, as well as the right support and management. Jana also oversees carefully all details of each customer's care and liaises with other professionals and family members as any issues arise. She will go out to visit at the drop of a hat to make sure all is well.


A key skill of a live-in care manager is matching a carer with the right skills and temperament for the customer, and making sure they get sufficient rest between placements.


Ritika

Ritika Tyagi

Job Title: Supervisor

Joined: 2024

Working with the Care Managers, Ritika both oversees and supervises our carers delivering a premium service. In this way, we ensure that standards are always met or when issues arise, they are resolved swiftly.

In addition, Ritika works closely with our customers and their representatives to ensure that the instructions to our carers reflect exactly what is wanted and that we are at all times fully compliant with UK legislation. And that we never fall below the quality standards that we set ourselves.


Toni

Toni Farrer

Job Title: Care Assessor

Joined: 2024

Toni's main role is to make sure we get ALL the relevant information we need to provide a premium care service to each of our customers.


Not only must we develop a detailed understanding from our customers of what they both need and prefer, making our service 100% person-centred in each case, but as a regulated care provider there are also substantial legal requirements for us to fulfil in each case.


Toni takes all this information and creates a care plan for each of our customers, which in turn forms the basis of what is provided by the carer. Getting this right and updating it accordingly and timely fashion is essential


Stephanie

Stephanie Anderson

Job Title: Recruitment and Training Manager

Joined: 2021

Steph recruits caring people to work for us, people with the right values and attitudes. We select our staff based on decency, compassion, kindness, professionalism, reliability and a willingness to learn.


Once recruited they then enter our in-depth training programme. This starts with a week-long induction programme followed by 1-2 weeks of shadowing. New staff are then monitored and supported every week through their first 12 weeks. Training is refreshed annually and additional training on specialised procedures is provided as and when required.


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Rohit Kumar

Job Title: Accounts Assistant

Joined: 2022

Rohit is a highly skilled business manager and technical expert. Amongst his wider work portfolio for us, he acts as our Accounts Assistant with responsibility for producing invoices, paying our staff and managing cash flow to ensure we remain financially viable.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lancaster & South Lakeland to verify any information. View our terms and conditions. Bluebird Care Lancaster & South Lakeland has a Platinum Service – more info.