Bluebird Care Liverpool

Suite A221, Business First, 25 Goodlass Road, Liverpool L24 9HJ
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8.0 9 Reviews
  • Bluebird Care Liverpool, Liverpool
Bluebird Care Liverpool provides home care services in Liverpool and surrounding areas.

Staff know the needs and preferences of the people they are supporting extremely well.

Staff have developed very positive relationships with people and display kindness as well as compassionate support to them.

Staff receive a range of training and support appropriate to their role and people's needs.

Staff treat clients with dignity and respect.

Staff understand how to communicate with people most effectively for the individual.

They know when people require additional support due to hearing or visual impairment.

When people are not able to communicate verbally, staff know to look out for body language signs to help understand the person's needs.

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Care Provided by Bluebird Care Liverpool

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Alison Holden (Operations Manager)

Bluebird Care Liverpool Reviews (9)

8.0

Bluebird Care Liverpool has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Liverpool has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
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Date Published

9
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1
8

Review from Susan S (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a client of Bluebird Care Liverpool for a number of years and we have been happy with the level of care provided. All the carers who come to the house are sensitive to her needs and careful of her dignity. My mum is usually pleased to see her carers and enjoys chatting to them. Over
the last few months my mum has needed a higher level of care and it’s been a challenging time for us as a family. Bluebird have worked closely with us to put together a care plan that meets her more complex needs. They are flexible and responsive to changing circumstances. There is always someone available to talk to and as we don’t live nearby it’s a big relief to know that whoever visits each day will let us know if there is a problem but also take any action needed to make sure my mum- and my dad who is not a client - is safe until I can get there.

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Review from Peter E (Son of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial telephone contact to the regular visits the team have been efficient and helpful. They clearly described what they could offer, took on board all of my comments about my mum and have worked hard to dovetail provision. They dealt with any of my anxieties and have moved my mum from someone
who was not enthusiastic about the idea of support to someone who looks forward to the visits.
All of the staff who have visited have been excellent. I was initially keen to have the same person visiting but my mum seems to like the variety and as they are all good people any change of personnel has not been an issue. Any changes are communicated in advance and any matters relating to payment are clear to understand and manage. I have arranged the support in advance of her needing a high level of support in order that she can become familiar with regular visitors. I feel confident that if I were to have any issues or concerns I could raise them and they would be dealt with.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

I am so pleased to read your kind words, Peter. It's great to hear how happy you are with the care we provide for your mum and that we have met your expectations. Thank you for leaving such an excellent review which I will certainly pass on to our wonderful team.


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Review from Sheila B (Granddaughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebird Care in Liverpool looked after my grandmother for over 7-years and were never failing in being amazing. As the only family member, and living in a different country, remoting managing and looking after my grandmother was extremely difficult, particularly once the Covid pandemic
came and made travel impossible. Bluebird care consistently went above and beyond my expectations in working with me. Whether dealing with the management team on coordination or service requirements or the wonderful ladies who attended daily, I never had anything but praise for the dedication, kindness and resourcefulness. Highly recommend it to anyone looking for flexible care providers.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

Thank you so much for the lovely review, Sheila. Our aim is to provide an outstanding service, so I am delighted to hear we exceeded expectations for you and your grandmother. It was our pleasure.


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Review from Neil F (Son of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Liverpool provided support to my father who suffers from Alzheimer's Disease. With their assistance, he was able to remain in his own home for much longer than would otherwise have been the case. The management and staff were always attentive to my father's needs and patient with his mood
changes. They catered for his personal and domestic needs as well as administering his medication. They kept me informed of any concerns and provided me with regular reports on his condition. They were, for a long time, a reassuring presence in my father's life.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

Thank you for your kind words Neil and for taking the time to post such a lovely review. We always aim to provide outstanding service so I am delighted to read your positive words on the care we provided for your father.


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Review from Paul A (Nephew of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not have coped without the care provided, this is an organisation that I trust and that treated me and my family with respect. There were times when I didn't know what to do, the carers listened and provided support that I needed.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

I am delighted to hear this Paul and I am glad we were able to meet your expectations. Thank you for taking the time to write such a lovely review.


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Review from Paul B (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used Bluebird Care for my father who has dementia since early 2018. I contacted them as I was concerned that my dad wasn't looking after himself during the day when I was at work. I noticed that as he had a very poor appetite, he was simply forgetting to eat and drink properly. Often I would come
home from work and see that he hadn't eaten all day. With his dementia, tasks like making a cup of tea were becoming a real hassle for him and so he wasn't having much to drink either.
As I think is quite common, my dad was reluctant at first to have people in the house, but he agreed to try it out for a month.
All the girls who came were really friendly and understanding with my dad (he is also pretty deaf). He became really friendly with the ones he saw regularly. With days off etc, I met most of the carers and they were all really nice. They made him breakfast, cups of tea, gave him his medications, and had a good chat with them. He came to really like them a lot.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

It's lovely to hear your positive comments about the service we provided, Paul. Thank you for posting the review.


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Review from Ruth J (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird provided care for mum for several years. Initially just visits for meals and personal care then latterly longer sits to keep her company. All the staff are well trained and friendly. The office staff ensure there is continuity of care in a professional manner. Mum enjoyed their company - she
felt safe and well looked after.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

Thank you for taking the time you write such a kind review, Ruth. It's great to hear how happy you were with the care we provided for your mum. We always aim to provide outstanding service and I'm really pleased we were able to meet your expectations.


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Review from Howard R (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy to have carers from Bluebird Care providing daily assistance, personal care and company for our Mum. All the staff were compassionate, professional and committed. Providing care for our Mum during the recent pandemic was certainly challenging at times however we could not have asked
for a better service. A very good team which is well-led. Thank you and very best wishes to you all.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

That's so nice to hear, Howard. Thanks for taking the time to write such a positive review. We certainly strive daily for all of those things.


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Review from Patricia H (Sister of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been the carers for my sister for a few years now. We have found the staff, both in the office and the carers who look after our sister to be the best we have had. My sister has complex needs and the carers have a lot of patience and are always respectful to her. The office staff
are second to none with their professionalism and communication in regard to getting in touch with our family if they are concerned about her in any way. I would definitely recommend Bluebird Care without any hesitation.

Reply from Susan Crangle, PR & Marketing Assistant at Bluebird Care Liverpool

Thank you so much for the lovely review, Patricia. I'm really pleased to hear how positive you feel about the service we provide. That's what we want to see.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Bluebird Care Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Liverpool is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Liverpool is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

David

David Cowan

Job Title: Director

Joined: 2014

Bluebird Care Liverpool is owned and managed by David Cowan. A native of the city, David studied at the University of Liverpool for five years, leaving in 1993 with a Masters’ degree.


He spent much of the 1990s working in France and Germany before spending five years in London as UK & Ireland General Manager for a large international organisation. 


After more than six years of working across the city, David is proud of the efforts the team makes each and every day, regularly going the extra mile to support those in need of care. He is always pleased with the positive feedback the team receives from customers, their families and healthcare professionals, and believes that everyone should always receive the highest level of care. He is proud of the reputation that Bluebird care Liverpool has built and remains committed to supporting everyone involved to continually meet the expectations that have been set.


Suzanne

Suzanne Jones

Job Title: Care Manager

Joined: 2017

Suzanne was born in Wavertree and initially worked as a tailor before starting a family. In time Suzanne became the main carer for both of her parents and this ultimately inspired her to choose a career in care.


Suzanne joined the team as a Care Assistant in 2017 and quickly progressed to Supervisor, supporting both customers and care staff in the field. Her progression continued and she more recently made the transition to Care Manager.


Suzanne is a warm, friendly member of our team with genuine care and empathy for others. She says, “I love my job. I get so much from working with our staff and supporting our customers. I feel we create a bond with them and their families and are making a real difference to their lives.”


Kim

Kim Read

Job Title: Lead Care Assistant

Joined: 2016

Kim joined Bluebird Care Liverpool in 2016 although she previously worked for Bluebird Care in the South before relocating to Runcorn. Kim is originally from Kingston upon Thames in Surrey and has been in the care industry since 2004. Quickly realising this was the field for her and a path she definitely wanted to take, Kim started her career as a foster carer and moved into domiciliary care in 2007. She says, "I have cared for many different needs and I love my job!"


With an NVQ 3 in health & social care, mental health & dementia and end of life care, we couldn't think of a better person for our customers to put their trust in and help them feel at ease.


Frequently Asked Questions about Bluebird Care Liverpool

What Type of Services does Bluebird Care Liverpool offer?

Bluebird Care Liverpool offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Liverpool to verify any information. View our terms and conditions. Bluebird Care Liverpool has a Platinum Service – more info.