From £20.00 per hour
Dependant on length of the call
Bluebird Care Mendip has a Review Score of 9.7 (9.699) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Mendip has 39 reviews.
Review from Stewart C (Client) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen C (Wife of Client) published on 26 September 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your heartfelt feedback. We're here for you whenever you need us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E S (Daughter of Client) published on 25 September 2024
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A C (Client) assisted by family/friend published on 18 September 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynne M (Daughter of Client) published on 21 August 2024
Submitted via Website •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jill T (Daughter of Client) published on 10 April 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J D (Daughter of Client) published on 26 March 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R S (Son of Client) published on 15 January 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S P (Son of Client) published on 9 January 2024
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you for your review regarding our care services. It is a pleasure to support your mum and know the team also enjoy visiting. We look forward to continuing our support as needed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brenda F (Client) published on 25 December 2023
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
I am pleased to read the service is better and you are enjoying the service. There is always someone around to help so please do not hesitate to get in touch as needed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E J (Client) published on 25 December 2023
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for your feedback regarding our service. We look forward to continuing delivering an excellent service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D M (Sister of Client) published on 18 December 2023
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for the positive review, we are pleased to know our services are enabling independence, something our team prides themselves with supporting.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D D (Daughter of Client) published on 14 December 2023
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you for the positive review. We are pleased to read you find our team supportive and caring. We look forward to continuing supporting as needed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C P (Mother of Client) published on 14 December 2023
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you for your kind words, we will be sure to pass these on to the team. We are pleased to know the service is supporting as needed and being enjoyed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F J (Wife of Client) published on 2 September 2022
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Compliance Manager at Bluebird Care Mendip
Thank you for taking the time to give us a review, we value your feedback and look forward to continuing support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S G (Client) published on 25 August 2022
Submitted via Postal Card •
Report
Reply from Jenny Atkins, Registered Manager at Bluebird Care Mendip
Thank you very much for your review. We appreciate and value our customer feedback immensely. We strive to provide excellent service and to continue building positive working relationships.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E M (Daughter-in-law of Client) published on 10 November 2021
Submitted via Postal Card •
Report
Reply from Lauren Flannigan, Field Care Supervisor at Bluebird Care Mendip
Hi, thank you for leaving us such a kind review. We are glad that you are getting on well with the app and are happy with the service provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y T (Daughter of Client) published on 29 September 2021
Submitted via Website •
Report
Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip
Thank you so much for your kind review. We are so pleased that you are happy with the care that your Dad receives.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Hugh M (Husband of Client) published on 21 September 2021
Submitted via Website •
Report
Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are pleased to read your wife is receiving this which we will be sure to be maintaining.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Son of Client) published on 21 September 2021
Submitted via Postal Card •
Report
Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that your request took time to complete. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.699) out of 10 for Bluebird Care Mendip is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Bluebird Care Mendip is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Mendip is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2014
Bluebird Care Mendip is led by Masen Naidoo. Masen started delivering homecare in Mendip to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Masen’s absolute goal and he is a firm advocate of putting the 'Customer first'. Masen recognises that customers have a choice in their care provider and is passionate about making Bluebird Care Mendip the district's provider of choice in home care. The team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
Job Title: Clinical and Operations Director
Joined: 2014
In addition to being a Professional Nurse, Jenny also managed nursing homes in Berkshire and Wiltshire. During her career as a Registered Manager she developed a passion to provide compassionate care to the elderly and vulnerable in our society. She values the contribution made to our society by the elder generation and strives to deliver a care practise that rewards their dedication and supports their independence, wellbeing and their desire to remain at home as long as possible. During her career she has set up a brand-new care home as well as managing large well-established care homes. Her experience and expertise in Clinical Governance stood her in good stead through 3 regulatory inspections.
In her role as Clinical Director of Bluebird Care Mendip, Jenny oversees the clinical governance and standards of care provided in the community. She works closely with the care management team to ensure that we meet the highest standard of care.
Jenny is also a qualified trainer and delivers training to Bluebird Care staff in clinical areas such as Epilepsy, diabetes to name a few to ensure that our staff are able to provide care to a broad spectrum of customers.
Job Title: Registered Care Manager and Head of Compliance and Training
Joined: 2016
Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.
Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.
"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."
Job Title: Deputy Manager
Joined: 2018
I’m Sam and I joined Bluebird care Mendip in 2018 as a care professional. I was promoted through the company to team leader then supervisor and now I am starting my journey as deputy manager. I am currently working towards my level 5 Diploma for assistant practitioners in healthcare. I have worked in care for over 10 years and every day is different. I pride myself on going the extra mile for customers, expanding my knowledge and skills and supporting the team to make positive differences to peoples lives. I love my job and I am extremely proud to be part of the Bluebird Care Mendip team.
Job Title: Assoc CIPD – Recruitment Officer
Joined: 2020
Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.
‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.
I love talking to different people from different backgrounds and understating people on a deeper level.
One of the greatest parts of recruitment is being able to constantly bring people together.’
Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities
Job Title: Training Manager
Joined: 2016
I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.
Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.
Job Title: Care Co-ordinator
Joined: 2015
Claire joined Bluebird Care in July 2015. She is a seasoned coordinator with over 7 years experience in the role. Claire began her career in healthcare over 18 years ago. Claire is working towards her Health and Social Care Diploma.
Job Title: Supervisor
Joined: 2014
I’m Amy and I have been working in the healthcare sector since 2009. I have been part of the Bluebird Care team for the last six years and have been promoted within the company from Care Professional to Senior and now I am one of the Supervisors. I enjoy all aspects of my job especially delivering care to all our customers and meeting new potential customers when completing assessments. I have been fortunate enough to expand my knowledge base and completed my level 3 diploma in health and social care which was fully supported by Bluebird.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mendip to verify any information. View our terms and conditions. Bluebird Care Mendip has a Platinum Service – more info.