Bluebird Care Mendip

Unit 1, Wallbridge Mills, Frome BA11 5JZ
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9.7 39 Reviews
Bluebird Care Mendip is an 'Outstanding' rated home care provider by CQC (August 2019). They provide care to the towns and villages of Mendip namely, Frome, Shepton Mallet, Wells, Street and Glastonbury. As an ‘Outstanding’ care provider their staff are passionate and committed to ensuring their customers live a healthy and independent lifestyle in the comfort of their own home.

Their home care services cover Live-In care and home visits. They support customers with personal care such as help with washing, dressing and getting in and out of bed, as well as household work, help getting to appointments and companionship.

Their staff are exceptionally well trained and endeavour to provide care to their customers as they would want for their own families.

Customer's care plans and personalised and tailored to meet their needs and wishes and contain detailed risk assessments. These include the actions care staff should take to promote people's safety, independence, dignity and ensure their needs and wishes are met and respected.
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Care Provided by Bluebird Care Mendip

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Anda Botezatu (Recruitment Officer)

Funding & Fees Guide for Bluebird Care Mendip

  • Prices

  • From £20.00 per hour

  • Dependant on length of the call

Bluebird Care Mendip Reviews (39)

Total of 39, showing 1-20
9.7

Bluebird Care Mendip has a Review Score of 9.7 (9.699) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Mendip has 39 reviews.

Overall Experience

  • 24
  • 13
  • 2
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Date Published

39
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5
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Review from Stewart C (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help I have received has been extremely helpful in the situation I find myself in. There has never been a time when anything is too much trouble and although I do find it difficult to ask for help the care team made it very easy to ask and don't make me feel awkward. Also the management have been
very easy to deal with as well. My experience has been very good.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!


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Review from Stephen C (Wife of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had advanced dementia/Alzheimer's which was getting difficult to manage myself. Your team of carers came in and between them managed to care for my wife and take the pressure off despite having to cope with a very loud and agitated client. All staff showed care, patience and dignity. Always
on time with a friendly smile. The lady in charge was exceptional. Well done and thank you.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your heartfelt feedback. We're here for you whenever you need us.


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Review from E S (Daughter of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are very pleased with Mum's quality of care. To improve the service even more, Bluebird Care could;
- Inform the client of a change in care, particularly if new to the client.
- Ensure the carer is present in the home for the pull time paid.
- The carer to always be proactive in
interacting with the client and not taking notes on her phone (really irritates my mum).

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Review from A C (Client) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first experience of non-family carers has been very good.
Communication skills have worked well and overall, the care and willingness have been exceptional.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.


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Review from Lynne M (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found ourselves needing care urgently for my dad and not knowing what to do and where to turn! From the moment I spoke to the care manager, she put my mind to rest. My dad was assessed that day and care started two days later. The carers were kind and helpful. Every concern or query I had was dealt
with immediately by the care manager and I was kept up-to-date with any problems or concerns they had too. I don't know what we would have done if I hadn't found Bluebird Care Mendip!

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.


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Review from Jill T (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Bluebird to care for Mum when she was no longer able to care for herself on leaving hospital following a fall. Over these 9 months, we have had a series of about five carers. Each has cared consistently for Mum with support from the Bluebird manager to ensure a smooth transfer and we are really
pleased to see Mum accepting each new carer without issue.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.


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Review from J D (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been so kind to Mum and are guided by knowledgeable and understanding management.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.


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Review from R S (Son of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for by the Gillingham Dorset Office. She was treated with respect and love by the ladies who looked after her. They were punctual, efficient and professional. Neither my mother nor I could have been happier with their service.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.


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Review from S P (Son of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly positive experience. Managers and care staff are reliable, attentive and adaptable to change. My mother is appreciative of their visits (even if she doesn't always communicate to them).
I find that communication is very good and I am told of any concerns. I would not hesitate to recommend
the company to others.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for your review regarding our care services. It is a pleasure to support your mum and know the team also enjoy visiting. We look forward to continuing our support as needed.


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Review from Brenda F (Client) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, the service times were unreliable, but lately, it has improved greatly. All the carers are lovely, some better than others. The office staff are helpful when we need to contact them. Thank you all of you.
Please remind carers to wear masks, as I have a low immune system.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

I am pleased to read the service is better and you are enjoying the service. There is always someone around to help so please do not hesitate to get in touch as needed.


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Review from E J (Client) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found your service good and sometimes excellent.
Some of the younger ones haven't got a clue, particularly when making a very simple breakfast - I think some basic training before they come the first time on how to boil an egg and other simple foods. The experienced ones give a very good service.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you very much for your feedback regarding our service. We look forward to continuing delivering an excellent service.


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Review from D M (Sister of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very helpful with different duties to enable my sister to carry on living independently.
The have been very helpful in assisting her with shopping, doctor appointments and even taking her to visit her mum's grave in a nearby village.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you very much for the positive review, we are pleased to know our services are enabling independence, something our team prides themselves with supporting.


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Review from D D (Daughter of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to look after my father are always kind, caring and considerate.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for the positive review. We are pleased to read you find our team supportive and caring. We look forward to continuing supporting as needed.


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Review from C P (Mother of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has had excellent care from the staff he has weekly. He looks forward to their visits. Ha has special needs and little speech but the staff understand his needs and are well-trained in coping with any issues. A big thank you to all involved with him.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for your kind words, we will be sure to pass these on to the team. We are pleased to know the service is supporting as needed and being enjoyed.


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Review from F J (Wife of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things are usually the same, no problems reported. The staff do a thorough review no complaints.

Reply from Jenny Atkins, Compliance Manager at Bluebird Care Mendip

Thank you for taking the time to give us a review, we value your feedback and look forward to continuing support.


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Review from S G (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very pleased with the service I receive, but not happy when my carers, whom I am expecting, are sent somewhere else with no notice and no reason as to why e.g. sickness or staff shortage. The last time it happened was yesterday.

Reply from Jenny Atkins, Registered Manager at Bluebird Care Mendip

Thank you very much for your review. We appreciate and value our customer feedback immensely. We strive to provide excellent service and to continue building positive working relationships.


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Review from E M (Daughter-in-law of Client) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care staff are very friendly and accommodating. We had a few issues and brought it up with the supervisor, and it was addressed very promptly.
Great service, and love having the app, as it reassures us when we are out and we can just check everything went ok.
The staff are very good with the
dog, who can be a pain at times and noisy. Overall, very happy with the service, and they all do a great job, especially trying to fit in extra visits.

Reply from Lauren Flannigan, Field Care Supervisor at Bluebird Care Mendip

Hi, thank you for leaving us such a kind review. We are glad that you are getting on well with the app and are happy with the service provided.


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Review from Y T (Daughter of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird looks after my Dad, his usual carers are excellent. They know him well and look after him to a very high standard, we only have problems when Bluebird have to send in someone he doesn't know well, which of course happens from time to time and can't be helped. The admin team try to only send
in carers he knows which I appreciate and the supervisor who looks after Dad's team goes above and beyond. All in all a very happy customer.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip

Thank you so much for your kind review. We are so pleased that you are happy with the care that your Dad receives.


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Review from Hugh M (Husband of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carers are lovely helpful people without exception.
My Wife obviously relates to some better than others.
The Co-ordinator has recognised this and is increasingly moving to concentrate on these people leading to a very good and improving relationship almost as friends.
Everyone we come into
contact with at Bluebird Mendip has been kind, helpful and obliging.

Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip

Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are pleased to read your wife is receiving this which we will be sure to be maintaining.


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Review from S C (Son of Client) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and supportive of mother, communication with carers is good. Generally works well. Disappointed the visit record folder has been invaluable due to my mother's Alzheimer's. Have asked twice for login details for the "OpenPass" without success. This access is very important to my sister
and me.

Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip

Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that your request took time to complete. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Bluebird Care Mendip is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Bluebird Care Mendip is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mendip is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

Outstanding Rating

Recipient: Bluebird Care Mendip

Date: Saturday 31 Aug 2019 More details

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Meet the Team (8)

Masen

Masen Naidoo

Job Title: Managing Director

Joined: 2014

Bluebird Care Mendip is led by Masen Naidoo. Masen started delivering homecare in Mendip to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Masen’s absolute goal and he is a firm advocate of putting the 'Customer first'. Masen recognises that customers have a choice in their care provider and is passionate about making Bluebird Care Mendip the district's provider of choice in home care. The team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

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Jenny

Jenny Naidoo

Job Title: Clinical and Operations Director

Joined: 2014

In addition to being a Professional Nurse, Jenny also managed nursing homes in Berkshire and Wiltshire. During her career as a Registered Manager she developed a passion to provide compassionate care to the elderly and vulnerable in our society. She values the contribution made to our society by the elder generation and strives to deliver a care practise that rewards their dedication and supports their independence, wellbeing and their desire to remain at home as long as possible. During her career she has set up a brand-new care home as well as managing large well-established care homes. Her experience and expertise in Clinical Governance stood her in good stead through 3 regulatory inspections.

In her role as Clinical Director of Bluebird Care Mendip, Jenny oversees the clinical governance and standards of care provided in the community. She works closely with the care management team to ensure that we meet the highest standard of care.

Jenny is also a qualified trainer and delivers training to Bluebird Care staff in clinical areas such as Epilepsy, diabetes to name a few to ensure that our staff are able to provide care to a broad spectrum of customers.

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Jenny

Jenny Atkins

Job Title: Registered Care Manager and Head of Compliance and Training

Joined: 2016

Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.

Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.

"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."

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Samantha

Samantha Garner

Job Title: Deputy Manager

Joined: 2018

I’m Sam and I joined Bluebird care Mendip in 2018 as a care professional. I was promoted through the company to team leader then supervisor and now I am starting my journey as deputy manager. I am currently working towards my level 5 Diploma for assistant practitioners in healthcare. I have worked in care for over 10 years and every day is different. I pride myself on going the extra mile for customers, expanding my knowledge and skills and supporting the team to make positive differences to peoples lives. I love my job and I am extremely proud to be part of the Bluebird Care Mendip team.

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Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer

Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.

‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.

I love talking to different people from different backgrounds and understating people on a deeper level.

One of the greatest parts of recruitment is being able to constantly bring people together.’

Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities

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Tania

Tania Davis

Job Title: Training Manager

Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.

Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.

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Claire

Claire Mitchard

Job Title: Care Co-ordinator

Joined: 2015

Claire joined Bluebird Care in July 2015. She is a seasoned coordinator with over 7 years experience in the role. Claire began her career in healthcare over 18 years ago. Claire is working towards her Health and Social Care Diploma.

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Amy

Amy Walsh

Job Title: Supervisor

Joined: 2014

I’m Amy and I have been working in the healthcare sector since 2009. I have been part of the Bluebird Care team for the last six years and have been promoted within the company from Care Professional to Senior and now I am one of the Supervisors. I enjoy all aspects of my job especially delivering care to all our customers and meeting new potential customers when completing assessments. I have been fortunate enough to expand my knowledge base and completed my level 3 diploma in health and social care which was fully supported by Bluebird.

... Read more

Frequently Asked Questions about Bluebird Care Mendip

What Type of Services does Bluebird Care Mendip offer?

Bluebird Care Mendip offers Home Care.

How many Carers does Bluebird Care Mendip employ?

Bluebird Care Mendip employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mendip to verify any information. View our terms and conditions. Bluebird Care Mendip has a Platinum Service – more info.