From £20.00 per hour
Dependant on length of the call
Bluebird Care Mendip has a Review Score of 9.7 (9.699) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Mendip has 39 reviews.
Review from M C (Daughter of Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that this hasn't been your experience. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
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Review from C D (Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback, we are pleased to know you are happy with the service.
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Review from David O (Son of Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are pleased to see the level of care expected is being delivered.
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Review from Sandra M (Daughter of Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and part of this is to ensure we are proactive with our approach. We encourage the development of positive working relationships and our customers having their preferred carers visit, we understand this has an impact on their visit.
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Review from Jane G (Daughter of Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you very much for reviewing our service. We pride our self on providing outstanding service and it's pleasing to read you experienced this. Staff enjoying visiting your mum and have developed positive working relationships.
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Review from Sharon S (Daughter of Client) published on 21 September 2021
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Reply from Ashley Smith, Lead Coordinator at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
Staff
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Review from J L (Daughter of Client) published on 4 June 2021
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Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip
Thank you for your feedback regarding your experience with our service. We pride ourselves on providing high-quality service and we are sorry to read that this hasn't been your experience. We have taken your feedback on board to ensure we learn from this and use it to improve our service in the future.
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Review from R W (Client) assisted by family/friend published on 3 June 2021
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Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip
Thank you for your kind words. Our goal is to always keep people safe and happy in the home they love. We are so pleased that having Bluebird Care Mendip visiting has enabled you to do this.
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Review from Anna H (Daughter of Client) published on 5 November 2020
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Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip
Thank you very much for your kind review. We at Bluebird Care Mendip really appreciate it. I'm glad your Mum enjoyed her time with her Care Professionals.
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Review from Pamela S (Client) assisted by family/friend published on 2 November 2020
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Reply from Lauren Flannigan, PR Specialist at Bluebird Care Mendip
Thank you for your feedback following your experience of our service. We pride ourselves in being able to provide an excellent service and I am sorry to read this wasn’t your experience. We acknowledge your review and value your feedback to ensure we learn from to improve on the quality of our service.
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Review from A L (Daughter-in-law of Client) published on 28 September 2020
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Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for the positive review. We are pleased to know that you're happy with the care being provided and we are proud to be able to be supporting you during this difficult time.
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Review from Frank F (Client) assisted by family/friend published on 28 September 2020
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Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for your review. Our team enjoys visiting and we look forward to continuing the support.
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Review from E I (Client) published on 8 September 2020
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Reply from Jenny Atkins, Manager at Bluebird Care Mendip
We are pleased you are and have received a good service. We pride ourselves with our professional team.
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Review from H C (Client) assisted by family/friend published on 8 September 2020
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Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for your review of our service. Our aim is to always provide a high-quality service, which I am pleased you are experiencing.
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Review from D M (Client) published on 8 September 2020
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Reply from Jenny Atkins, Manager at Bluebird Care Mendip
Thank you very much for your review and kind words. I am very pleased to hear you have received a good service from our dedicated team, and we look forward to continuing to support you.
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Review from Sue L (Wife of Client) published on 23 January 2020
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Reply from Jenny Atkins at Bluebird Care Mendip
Thank you so much for your kind comments. We are pleased to have such a positive impact on you and your husband.
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Review from Rachel (Daughter-in-law of Client) published on 29 October 2019
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Reply from Jenny Atkins at Bluebird Care Mendip
Thank you very much for your positive and kind words. Our team enjoy visiting mother-in-law.
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Review from Sue (Daughter of Client) published on 25 October 2019
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Reply from Jenny Atkins at Bluebird Care Mendip
Thank you so much for taking the time to give us your feedback.
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Review from David (Son of Client) published on 25 October 2019
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Reply from Jenny Atkins at Bluebird Care Mendip
Thank you for your feedback. We love taking care of mum.
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The Review Score of 9.7 (9.699) out of 10 for Bluebird Care Mendip is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Bluebird Care Mendip is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Mendip is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
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Job Title: Managing Director
Joined: 2014
Bluebird Care Mendip is led by Masen Naidoo. Masen started delivering homecare in Mendip to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Masen’s absolute goal and he is a firm advocate of putting the 'Customer first'. Masen recognises that customers have a choice in their care provider and is passionate about making Bluebird Care Mendip the district's provider of choice in home care. The team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
Job Title: Clinical and Operations Director
Joined: 2014
In addition to being a Professional Nurse, Jenny also managed nursing homes in Berkshire and Wiltshire. During her career as a Registered Manager she developed a passion to provide compassionate care to the elderly and vulnerable in our society. She values the contribution made to our society by the elder generation and strives to deliver a care practise that rewards their dedication and supports their independence, wellbeing and their desire to remain at home as long as possible. During her career she has set up a brand-new care home as well as managing large well-established care homes. Her experience and expertise in Clinical Governance stood her in good stead through 3 regulatory inspections.
In her role as Clinical Director of Bluebird Care Mendip, Jenny oversees the clinical governance and standards of care provided in the community. She works closely with the care management team to ensure that we meet the highest standard of care.
Jenny is also a qualified trainer and delivers training to Bluebird Care staff in clinical areas such as Epilepsy, diabetes to name a few to ensure that our staff are able to provide care to a broad spectrum of customers.
Job Title: Registered Care Manager and Head of Compliance and Training
Joined: 2016
Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.
Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.
"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."
Job Title: Deputy Manager
Joined: 2018
I’m Sam and I joined Bluebird care Mendip in 2018 as a care professional. I was promoted through the company to team leader then supervisor and now I am starting my journey as deputy manager. I am currently working towards my level 5 Diploma for assistant practitioners in healthcare. I have worked in care for over 10 years and every day is different. I pride myself on going the extra mile for customers, expanding my knowledge and skills and supporting the team to make positive differences to peoples lives. I love my job and I am extremely proud to be part of the Bluebird Care Mendip team.
Job Title: Assoc CIPD – Recruitment Officer
Joined: 2020
Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.
‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.
I love talking to different people from different backgrounds and understating people on a deeper level.
One of the greatest parts of recruitment is being able to constantly bring people together.’
Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities
Job Title: Training Manager
Joined: 2016
I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.
Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.
Job Title: Care Co-ordinator
Joined: 2015
Claire joined Bluebird Care in July 2015. She is a seasoned coordinator with over 7 years experience in the role. Claire began her career in healthcare over 18 years ago. Claire is working towards her Health and Social Care Diploma.
Job Title: Supervisor
Joined: 2014
I’m Amy and I have been working in the healthcare sector since 2009. I have been part of the Bluebird Care team for the last six years and have been promoted within the company from Care Professional to Senior and now I am one of the Supervisors. I enjoy all aspects of my job especially delivering care to all our customers and meeting new potential customers when completing assessments. I have been fortunate enough to expand my knowledge base and completed my level 3 diploma in health and social care which was fully supported by Bluebird.
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