Bluebird Care Thurrock & Castle Point

259 London Road, Hadleigh, Benfleet SS7 2BN
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8.5 11 Reviews
  • Bluebird Care Thurrock & Castle Point, Benfleet
Bluebird Care Thurrock & Castle Point, based in Benfleet, offers high quality home care and support.   

Trained, kind staff offer care to clients with a wide range of care needs such as dementia, mental health conditions, sensory impairment and physical disabilities.

It provides personal care to people living in their own houses and
flats and specialist housing. It provides a service to older people as well as younger disabled adults.

Home care clients are supported to maintain good healthcare and have access to a range of healthcare services.

There are sufficient numbers of staff available to provide care and support.

During home care visits, staff care for clients for the full amount of time allocated to ensure care tasks are completed and to meet the person's personal needs.

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Care Provided by Bluebird Care Thurrock & Castle Point

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenna Paine (Care Manager)

Funding & Fees Guide for Bluebird Care Thurrock & Castle Point

  • Prices

  • £28.95 Monday to Friday
    £29.95 Saturday & Sunday

  • We offer a unique service of tailored care visits from 30-minute check-in visits to full live-in support.

Bluebird Care Thurrock & Castle Point Reviews (11)

8.5

Bluebird Care Thurrock & Castle Point has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebird Care Thurrock & Castle Point has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
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0
2
9

Review from John F (Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided me with the help and care I have needed over the past two years due to my restricted mobility and suffering from severe osteoarthritis. I have always found the carers and staff to be very compassionate, caring and respectful of my needs. They provide an excellent service, and I
would highly recommend it.

Reply from Alvin Osei, Director at Bluebird Care Thurrock & Castle Point

We always strive to provide top-quality service to every guest and are pleased to hear that you find our care assistants very compassionate, caring, and respectful of your needs. Your recommendation means so much to us, and we're so happy to have earned it at Bluebird Care Thurrock & Castle Point!


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Review from S F (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided care for my elderly mother who had dementia over a period of 5 years. As the dementia got worse and my mother's needs changed Bluebird were always very considerate of the care she required and in particular during the last six months of my mother's life when she became bed-bound and
on end-of-life care, they were very understanding, professional and caring to my mother as well as to us as a family and we will always be very grateful for their support.

Reply from Alvin Osei, Director at Bluebird Care Thurrock & Castle Point

Thank you so much for rating us! Bluebird Care Thurrock & Castle Point takes pride in providing an excellent customer experience and we're glad to hear your mother had amazing support throughout her care with us.


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Review from D S (Son of Client) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been providing care for my mother, who is in her late eighties, for the last couple of years. The quality of care has been excellent, has enabled my mother to remain in her own home and as I live 120-miles away, has given me great peace of mind. The carers are always cheerful and considerate.
In cases of emergency, the Bluebird staff go above and beyond the call of duty. As a recent example, after a fall from which my mother couldn't get up, carers remained with her all night until an ambulance arrived. Then, when medication failed to arrive from the pharmacy, staff from Bluebird care drove all round the area to find a pharmacy which had stock. They have been very responsive in sending staff to be present for medical reviews at my mother's home. Recently we have had to increase the amount of care, the need for which Bluebird have responded very quickly, including increasing the single carer visit to two carers at less than 24-hours notice.

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Review from J D (Daughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother receives care relevant to her needs at 94 she still manages to do most things herself, a chat is sometimes all she requires, she does get confused due to dementia, so it puts my mind at rest to know a carer is visiting.
I don't agree with the new policy of having to give 28 days' notice
to cancel care, this does not happen often mostly on bank Holidays, if family visits at short notice I cannot cancel a visit as Mum is still paying for it 7 to 14 days would be more appropriate.

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Review from Tracey K (Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is deaf frail and has Alzheimer's but Bluebird staff are all good with him chatting with him which is not easy. They always do any jobs that need doing in the home as well as cooking his lunch Can’t thank them enough they are also reliable even during Lockdown!

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Review from Deborah D (Daughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is the best care company we have experienced for our parents. The care plans are tailored to meet their individual needs, care is of high quality and carers are kind.
The manager and other staff in the office are always available to contact even after hours, and matters are resolved quickly
without fuss, changes we have had to make, big or small have never been too much trouble.
We have used other care companies before Bluebird and the difference in the quality of care and staff make the higher rates very much worth it.

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Review from Denise C (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were let down by another care provider and my husband found Bluebird online. My mum is 86 and no longer able to do even the most basic cleaning. As I was unable to visit for a while during lockdown this was a real concern for me as well as lack of social contact. From the very start, Bluebird were
extremely helpful. Mum has been really happy with all the cleaning and enjoys the company too. I would recommend Bluebird to anyone looking for additional care for elderly relatives.

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Review from Rosemary M (Daughter of Client) published on 15 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Live-in care is provided to my mother. There are two main carers who alternate every three/four weeks. Both carers are very pleasant, caring and supportive.
Office administration is responsive to queries - the accounts team is very helpful.
I was impressed that the owner took the time and trouble
to recently write personally to thank the carers.

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Review from D C (Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and help me to dress and moisturise my legs and feet. They help to get items out of the fridge, freezer, dishwasher and help to load and unload the washing machine. Change bedding when necessary, put the rubbish out, which accumulates in the kitchen, out in the garden bins.
It is lovely to see them each day, and I couldn't manage without them.

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Review from Val B (Niece of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93-year-old aunt had a stroke in April 2019 and for her to return to her home, where she wished to live, as her immediate family, we had to find carers to look after her during the day. We have found the carers to monitor our aunts health needs and provide personal care which our aunt is unable to
do for herself - due to the onset of dementia. What is very helpful and reassuring is we are able to see the daily notes of the three visits a day. The management and financial teams have also been responsive when dealing with queries.

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Review from Susan O (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has looked after my mum for over two years. All of the carers have been extremely kind and take very good care of her. They are always kind and I know she is well looked after. During the Coronavirus crisis, they have still visited four times a day and I cannot thank them enough.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Bluebird Care Thurrock & Castle Point is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Thurrock & Castle Point is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Thurrock & Castle Point is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Alvin

Alvin Osei-Tuttu

Job Title: Owner

Alvin has over 15 years of managerial experience in the retail sector. He is responsible for the overall running of the business and is instrumental in making strategic decisions for the company.


Alvin is passionate about contributing to the local community and resolute about revolutionising the culture of care in Thurrock & Castle Point.


Laura

Laura Williams

Job Title: Operations Manager

Inspired by her mother, who remained in the care industry for many years, Laura joined Bluebird Care in January 2013, initially as a Care Assistant and then Care Manager for many years before taking on the role of Operations Manager.


As Operations Manager, she is responsible for the effective and daily governing of the company - ensuring that a credible service is being provided at all times and to CQC's quality assurance compliance framework.


Kim

Kim Palmer

Job Title: Care Manager

I have worked in care for 25 years in different roles. I have a Level 3 NVQ. I have been working for Bluebird Care for nearly four years. I have always loved my job. I started here as a care worker and worked my way up to Field Care Supervisor, a very rewarding role. I enjoy learning new skills, which I often do in my new position. I love the support I get from my colleagues, both office staff and care workers. I enjoy meeting and shadowing new care workers and meeting new customers. I also love catching up with existing customers that I used to visit.


I look forward to the challenges my new supervisor position will bring me.


Frequently Asked Questions about Bluebird Care Thurrock & Castle Point

What Type of Services does Bluebird Care Thurrock & Castle Point offer?

Bluebird Care Thurrock & Castle Point offers Home Care.

How many Carers does Bluebird Care Thurrock & Castle Point employ?

Bluebird Care Thurrock & Castle Point employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Thurrock & Castle Point to verify any information. View our terms and conditions. Bluebird Care Thurrock & Castle Point has a Platinum Service – more info.