Bluebird Care Newmarket & Fenland

East & West Suites, 49 Lancaster Way, Ely CB6 3NW
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9.9 17 Reviews
  • Bluebird Care Newmarket & Fenland, Ely
Bluebird Care Newmarket & Fenland is a specialist home care & live-in care provider, delivering bespoke home care & live-in care services so that customers can remain in the comfort of their own homes.

Homecare and live-in support services are offered in East Cambridgeshire & the Fenland areas, including Newmarket, Ely, Soham, Fordham, Burwell, March, Wisbech, Chatteris, Whittlesey and all surrounding villages.

They offer a unique service of personalised care and support options from check-in visits through to 24/7 live-in care support.

You may want short-term help after an illness, or you may require respite care because your usual carer is having a break. Whatever your needs, the dedicated team of home care assistants are happy to talk to you about your requirements.

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Care Provided by Bluebird Care Newmarket & Fenland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Heather Porter (Managing Director)

Funding & Fees Guide for Bluebird Care Newmarket & Fenland

  • Prices

  • Our care and support plans are tailored to each of our individual customers and their needs. We offer care and support visits from 30 minutes through to full-time 24/7 live in care.
    Please give us a call for a free, no-obligation discussion.

Bluebird Care Newmarket & Fenland Reviews (17)

9.9

Bluebird Care Newmarket & Fenland has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Newmarket & Fenland has 17 reviews.

Overall Experience

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Date Published

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Review from A R (Wife of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very understanding. Good to have support in our hour of need and a relief to know, if a 'hiccup' in future, that we can rely on Bluebird Care to help. My husband suffered severe gout in both hands so help was urgent, luckily he recovered after ten days.

Reply from Emily Orbell, Operations Manager at Bluebird Care Newmarket & Fenland

Thank you for your kind words and for sharing your experience with Bluebird Care. We're delighted to hear that our care experts were understanding and supportive during your husband's illness. It's our goal to provide exceptional care and assistance to all our customers and we're glad we were able to help during this challenging time. We wish you and your husband all the very best.


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Review from L B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers, without exception, have been just lovely with my 95 year old mum. Very caring, friendly and professional. Gently encouraging her while recognizing her limitations with mobility. Super team.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for taking the time to leave us such a heartwarming review! We're so thrilled to hear that our Bluebird Care Experts have been wonderful with your 95-year-old mum. It means a lot to us that you find them caring, friendly, and professional. The balance of gentle encouragement while acknowledging your mum's limitations is exactly what we strive for. Our care experts understand the importance of respecting individuality and providing compassionate support. Thank you for calling them a "super team" - that's high praise indeed! We'll be sure to pass your kind words on to the care team who are looking after your mum. We're so happy to be a part of your mum's care journey.


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Review from Shona B (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care given to my mum who has Dementia, she loves them all who visit and help her! Highly recommend Bluebird carers, they would do anything for her, and it's nice to know that someone helps her get washed and dressed.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for taking the time to leave us a kind review. At Bluebird Care, we are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support your mum. We wish you both all the best.


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Review from Sandra W (Wife of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving twice daily calls from your Carers for support with his personal care since February 2023 and this has proven to be such a help, both to him and to myself.
They are kind, friendly, cheerful, and efficient and it is a pleasure to see them each day.
In the main the times
they arrive are consistent, barring the odd glitch when I'm aware they are perhaps overstretched because of illness or absence, and when there has been an emergency which has thrown the timetable a little I have always been pre-notified by the admin staff.
I have never had a missed call. They have been totally reliable.
Thank you for all the invaluable support you have and are giving us.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for taking the time to leave a lovely review! At Bluebird Care we are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your husband. On behalf of the team, it is a pleasure to support your husband. We wish you both all the best.


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Review from Margaret D (Friend of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had exceptional service and care from the Bluebird team. Each member who has visited has always greeted us with ”Good Morning” and asked how we are. They are patient, very kind and nothing is too much trouble. So pleased we chose your service as they are all a credit to your company. Thank you
so much for making a difference to your client's day.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your wonderful review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is a pleasure to support you in the comfort of your own home. Thank you for taking the time to leave us this review, we shall pass your kind words to both your care team and our office team. We wish you all the best.


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Review from R S (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care that I receive, the carers are excellent and they all complete my care in full. The office are good with helping me if there is an issue. I have six-month reviews that help to alter any changes I need in my care plan.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your lovely review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is an absolute pleasure to support you at home and to hear how highly you think of our care team. Thank you for taking the time to leave us this review and we shall pass your kind words to all the team members in our care teams and the office team. We wish you all the best.


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Review from Clive W (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum came out of the hospital, we needed some additional care to help her get back on her feet. Having some experience in the care sector with my late father, it was important for me to find the right company for my mother. Blue Bird have been fantastic from day one - friendly professional staff,
excellent admin backup, what more could you ask for. Highly recommended.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your wonderful review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is a pleasure to support your mum at home following her stay in hospital. Thanks again for taking the time to leave us this review, and we shall pass your kind words to both her care team and our office team. We wish you all the best.


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Review from J W (Grandson of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother received care from Bluebird Care, after suffering problems with her eyes just before Christmas. The assessment process was fast, managers were responsive to my grandmother's support needs, delivering effective care, the carers were lovely and my grandmother enjoyed their visits. Outstanding
care delivery.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your wonderful review! At Bluebird Care, we always strive to provide top-quality service to every customer.
It was a pleasure to support your grandmother at home.
Thanks again for taking the time to leave us this review and we shall pass your kind words to both her care team and our office team.
We wish you all the best.


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Review from Jan E (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum being a new client to Bluebird Care has settled in well with all your lovely carers, naturally all having individual personalities she’s already established her favourites and asks when will I see you again! She relays to me little conversations saying which carers have children and if they live
in the area etc, which I feel is lovely as Mum likes to think she knows them.
All Bluebird, staff are kind, caring and efficient, they are both respectful and friendly and a big confidence booster to both my mother and myself.
My mum asks how long can she have these ladies coming in and I reply forever so in my mind that speaks for itself.
Thank you, Bluebird Care.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your lovely review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is an absolute pleasure supporting your mum and we are so pleased to hear much she enjoys having care visits with our team. Thanks again for taking the time to leave us this review and we shall pass your kind words to all the team members, both in the office and those out providing care. We wish you all the best.


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Review from Carol O (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that have been looking after my mum have been great! They are kind and caring and always make Mum feel at ease when they are there. The communication is excellent and they have taken on board any suggestions I have made to make Mum's care better. Dealing with Bluebird has been very straight
forward and they regularly check in with both Mum and I.

Reply from Emily Orbell, Operations Manager at Bluebird Care Newmarket & Fenland

Thank you for your lovely review. We are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support your mum. We wish you both all the best.


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Review from Lisa C (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Bluebird Care. All the carers that look after my mum have been very friendly and professional. Nothing has been too much trouble. The office has also been very helpful and professional. I have had previous experience with a care company some years ago when my dad needed
care. This was not a very good experience. I am so pleased that Bluebird have been exceptionally helpful and professional and would definitely recommend them to anyone looking for a care company that you can rely on.

Reply from Emily Orbell, Operations Manager at Bluebird Care Newmarket & Fenland

Thank you for your lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support her. We wish you and your mum all the best.


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Review from Janice S (Daughter of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Full of praise for the carers who came in to look after dad and support him with his daily needs. The carers were always positive and very respectful towards dad. They made a difficult job look easy.
Dealing with Bluebird Care has been very easy and the staff in the office have been very reassuring.
Nothing has been too much trouble and we always received a call if there was a problem.
Now, dad's care has regrettably come to an end, our family would like to thank you for your professionalism and kindness in looking after dad.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for your kind words and this wonderful review. It was our pleasure to support your father with his daily needs. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you had such a positive experience. Many thanks, the Bluebird Care Newmarket Team.


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Review from A H (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over two years, Bluebird carers came in daily to support our mother then our father. It is a very difficult time organising care for beloved parents, and Bluebird showed kindness, experience and professionalism. There was always a friendly voice on the phone for any queries and support with the health
services. The carers had a way of working with our parents where they accepted and welcomed the care, after initial anxieties.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you for such a positive review! At Bluebird Care, we always strive to provide top-quality service to every customer. It has been an absolute pleasure supporting your mother and your father. Thanks again for taking the time to leave us this review and we shall pass it across to all the team members, both in the office and those out providing care. Take care!


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Review from Michael C (Son of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With Bluebird carers helping my father with his day-to-day needs, he was able to live his life in his own home and not need to go into a care home. From their first involvement in my father's care, it was obvious that Bluebird operates on an extensive, professional level. Carers were always friendly
and interested in his life and made time to converse with him. I cannot recommend them highly enough.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Newmarket & Fenland

Thank you Michael C for your wonderful review. It was a pleasure to support your father and we will be sure to pass your comments on to our Bluebird Care team. It is great to hear that you had such a positive experience. We take our customer service very seriously and it is fantastic to hear that the focus we have on the details is more than just words. It is the ethos and culture of Bluebird Care.


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Review from Dee R (Daughter of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird was recommended to us and so pleased we went down this route. From the beginning of sorting admin, they reassured us and helped us.
They cared for my father so well, which in turn helped my Mum and as a family pacified us that he was in good hands.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Newmarket & Fenland

Dee, thank you for your kind words and this wonderful review. We pride ourselves in providing care that we would want for our own families and I am so pleased you had such a positive experience, it was our pleasure to support you all. Take care.


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Review from S P (Client) assisted by family/friend published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff and get on with all of them, very polite and helpful.

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Review from Dave W (Son of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best decision we made to get Bluebird involved with supporting my 92yr old mum. She has vascular dementia and has found lockdown incredibly hard to understand. But her ‘Bluebird friends’ as she calls them, have been a reliable, reliant and very welcome part of her routine. Their weekly reports give
me confidence that mum is remembering to eat and drink, they record in sufficient detail that I can quickly pick up on issues which mum herself would never ‘trouble me with’. They have stepped in to meet all my requests and changes, members of the team have gone the extra mile to ensure mum is safe and happy. They are brilliant and I’d happily recommend them.

Reply from Carolyn Dailey, Principal Director at Bluebird Care Newmarket & Fenland

Thank you for leaving such a wonderful review. I will be sure to pass your comments on to our team. We put customer experience at the forefront of everything we do and our customer feedback is so important to us. This is how we can continue to strive to be the very best and offer a service that we would be happy for our own loved ones. Thank you once again for taking the time to send us this review, very much appreciated.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Bluebird Care Newmarket & Fenland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Bluebird Care Newmarket & Fenland is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newmarket & Fenland is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Carolyn

Carolyn Dailey

Job Title: Principal Director

Carolyn’s passion is to bring excellent service and care to customers in their own home. Before stepping into a career providing care services Carolyn trained to be an optician at the City & Islington College and later moved into retailing optics.


Keith

Keith Dailey

Job Title: Principal Director

Having spent almost 20 years of my career in both the optical and dental industries in regional and national roles, I have gained a multitude of experience in recruiting, developing and retaining the best candidates for my customers. At Bluebird Care, my passion is to deliver a customer service experience unique to community health and social care by improving the selection, career journey, training and benefits of their care team.


Dani

Dani Durrant

Job Title: Coordinating Director

I have worked in the Health and Social Care sector for the last 12 years, working in a wide variety of roles, starting out my journey as a support worker working daily with customers and ensuring their individual needs are met. I went on to become a lead supervisor carrying out first initial meetings with customers and their risk assessments. While working with the customers. I furthered my knowledge and stepped into the role of Care Coordinator which was a role I felt very passionate and rewarding.


I started my Bluebird Care journey in November 2018 and I was made to feel very welcome within the team. From the minute I first walked through the door I knew this was a journey I wanted to experience and work within. The Directors Carolyn and Keith allowed me to have ideas and explore those ideas encouraging me to progress within my role of Care Coordinator to Lead Coordinator. Managing the coordinating team they have allowed me to grow and be confident within the field I work in making me feel confident within my job role giving me the feeling of being a part of the Bluebird Care Family. I have now been given the opportunity to further progress my career within the Bluebird Care journey and now have the job role of Care Coordinating Director.


Alongside this, I am currently completing the QCF level 5 in leadership and management. This will give me further knowledge and help me with managing the coordinating team within their job roles as well as overseeing the day to day needs of the business more confidently.


I thrive knowing each day I am ensuring the standard of care we deliver enables our customers to stay in their own homes and get the standard of professionalism they deserve. I feel so proud to be able to work within such a great team knowing the differences we make and look forward to progressing my career and helping others progress their career. I look forward to the future and being a part of such a fantastic team.


Heather

Heather Porter

Job Title: Managing Director (Registered)

I joined the Bluebird Care Newmarket and Fenland team, as a support worker, in March 2014. During my career with the company, I have progressed from Support Worker to Team Leader and have now been part of the Management Team for 3 years. I currently hold the position of Care Director and am involved with overseeing the day-to-day running of the care team.


My passion lies in making a difference in the way people perceive and receive home care and ensuring that their experience is a positive and happy one.


I am heavily involved with the Skills Assessment programme that we run for new members of the care team and I have completed my Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification which assists me in creating and delivering our Skills Assessment programme successfully to enable and support our care team to complete their roles when with our customers.


Alongside this, I am also completing my Level 5 qualification in Leadership and Management, which I feel will give me a wider knowledge of managing our senior team within their own individual roles and overseeing the day-to-day running of the business more confidently.


Throughout my career, at Bluebird Care, I have received constant and professional guidance from my Directors and have used this to further my confidence and competence.


I feel I have more to give and am always looking and working on ways to enhance my position within the company.


I will continue to work hard at ensuring we at Bluebird Care provide our customers with the best possible individual care experience possible and look forward to continuing this into the future.


Frequently Asked Questions about Bluebird Care Newmarket & Fenland

What Type of Services does Bluebird Care Newmarket & Fenland offer?

Bluebird Care Newmarket & Fenland offers Home Care.

How many Carers does Bluebird Care Newmarket & Fenland employ?

Bluebird Care Newmarket & Fenland employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newmarket & Fenland to verify any information. View our terms and conditions. Bluebird Care Newmarket & Fenland has a Platinum Service – more info.