Petals Care Agency

Radiant House, 28-30 Fowler Road, Hainault, Ilford IG6 3UT
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9.9 41 Reviews
  • Petals Care Agency, Ilford
Petals Care Agency provides quality care to support people in their own homes, promoting independence and helping them to remain in a familiar setting for longer. The compassionate team members are highly trained and experienced in providing home care. Staff, including those who are office-based, are carefully selected and receive ongoing training to ensure high standards are maintained throughout the service.

A range of care services are available, including short break and respite care, night care, live-in care, holiday care, palliative support, social companionship, personal care and domestic support, dementia care, Stroke care and support, and cancer support.

Petals Care Agency gets to know individual clients to ensure their care needs, cultural needs and preferences can be met. They take a consultative approach, whereby the client is involved in the planning of their care, making the decisions that are most appropriate for them.

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Care Provided by Petals Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Petals Care Agency
  • Person in charge
  • Minta Patel (Manager)

Funding & Fees Guide for Petals Care Agency

  • Prices

  • Rates are discussed individually

Petals Care Agency Reviews (41)

Total of 41, showing 1-20
9.9

Petals Care Agency has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Petals Care Agency has 41 reviews.

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Date Published

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Review from Hilary M (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 103-year-old late father who lived on his own in a retirement home decided to have carers 3 times a day since November 2023. I was recommended Petals Care Agency by a friend and when I met with the Agency I was very impressed by the plan they had for my father. The carers looked after my father very
well and with great care and consideration and the Manager and her team were also very attentive when I needed to speak to them. My father was very happy with all the carers. I would recommend Petals Care Agency to whomever asks.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your feedback, we appreciate it. Your father was a wonderful man. Our carers and the office team loved visiting him. Regards.


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Review from Barry B (Nephew of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in need of a live-in carer at her flat and Petals Care Agency took all the stress out of the equation and provided excellent care. My aunt was extremely happy and well looked after.
I highly recommend Petals Care Agency.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for reviewing our company and carers. The live-in carer formed a wonderful bond with your aunt and family. This makes everything so much easier. Our carers are experienced as you know and the office communicated very well in any circumstance that arose. I hope all is well with you and your family. Your review is much appreciated, Thank you.


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Review from Nadine L (Daughter of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Petals Care agency three times over the last few years the latest being June 2024 for my 92-year-old mother, the carers provided are always very good and arrive promptly at the time requested would highly recommend this company. The manager is always very pleasant to deal with when booking
the carers each time we have needed them.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words, we are always here to help your mother. She is a delight to assist and luckily we have the same carers to attend to her needs. Regards.


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Review from Michael V (Nephew of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals supported my aunt, who was born deaf, for the past few years. At all times they were caring, patient, and supportive, putting my aunt's needs first and foremost. I was able to contact someone virtually 24/7 if the need arose and I always had a sense that the team would go above and beyond if
required, and so it proved on some occasions. We chose Petals because we felt we would get a personal, and local, service. We were not disappointed. I am grateful for their service. Highly recommended!

Reply from Minta Patel, Manager at Petals Care Agency

Thank you so much for your lovely words, we will pass this on to the carers. We treat all our service users in the same way and are available to assist 24/7. As you know our carers do go above and beyond, much appreciated.


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Review from Jessica L (Friend of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals Care Agency supported my friend for a few years. They provided wonderful daily support. They were reliable, helpful and flexible. If any issues arise they acted quickly to address (though we didn’t have many issues).
The carers provided such wonderful care throughout and especially towards
the end of my friends life. They were able to adapt with compassion, dignity and understanding with the challenges that arose towards the end. I just want to say thank you to everyone at Petals for supporting myself and my friend through everything, you were more like friends to her than carers which gave her the comfort and security that she needed. Thanks you.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you Jessica, for your kind words. Our carers will be very happy to hear of your feedback. Kind regards.


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Review from Susan G (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Petals Care Agency. They were highly professional and supportive in every respect. Easy to contact and communicate with. My father has the same carer and she has never let him down. She went over and beyond the call of duty. 10 out of 10!
Thank you Petals Care Agency.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your lovely review, hope all is well with your father. It was a pleasure to be part of supporting you. Regards.


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Review from Stephen C (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals were recommended to me and I have been very happy with the service that Petals has provided. There were two carers on different shifts but always the same ones. My mother’s dementia made her difficult to deal with but they were both caring and patient. The management were always helpful and supportive.
Happy to recommend them.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you I hope all is well now and appreciate your feed back. Kind Regards


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Review from Roger I (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better care for my mother. Petals Care's professionals gave my mother the best possible care and allowed her to stay in her own home. She had the best possible experience and it gave her the best quality of life. Petal Care provided the best possible experience.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you very much, we will miss your mother very much. I will relay your kind words to our staff. Regards, Manager.


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Review from Bharat P (Son-in-law of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals has been my mother-in law’s carer since June 2019. Overall the service received is highly satisfactory. We get the same carers who are supportive, competent, professional, and good at timekeeping. My mother-in-law is very happy with the carers. Overall the services provided by Petal’s team are
extremely satisfactory and of good standards.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words, we appreciate that you have taken time to do this feedback this time round. It has been a pleasure and we will carry on providing the optimum care as always. Kind regards from the manager and the team


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Review from D B (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service Petals provides for my mums care. Very professional and friendly and good customer service. Easy to talk to and treats my mum and family members very well. Would highly recommend

Reply from Minta Patel, Manager at Petals Care Agency

Thank you DB for your feedback, it is a pleasure to provide care for your mum. We will include the carers in this feedback. Thank you again.


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Review from Ruth R (Sister of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother receives continued great care from Petals, we have been with them for a few years now. The carers are kind and understanding of my brother's needs and conditions. The communication from the office team is excellent and they are always there for the families. Much appreciated, well done to
all.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you very much for your feedback and kind words, it is much appreciated. We hope to continue in the same way. We will relay this message to the carers, they will be very happy to hear, thank you again.


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Review from Jane C (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my mum's ongoing care. My mum lights up when the carers arrive, which shows me she feels happy and safe. They consistently pay very good attention and I am immediately informed on any changes, or anything she might need, so I can then follow-up as required in a timely manner.
Without a doubt, Petals Care provide an excellent service.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you. I will pass on this message to the carers, they will be delighted to hear. Regards.


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Review from Salil P (Son of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very good. The best people were outstanding but even the others were pretty good. Helpful, obliging, full of initiative and good enough social sense to know when to step into the background. Right mix of authority and friendliness.

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Review from Ellen M (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last year, the carers at Petals Care have been looking after my mum, who has advanced dementia. Her condition has deteriorated rapidly over the last 3 months, and she is now bed-bound. The carers have shown nothing but compassion during the Covid-19 pandemic going above and beyond to provide
for my mum when the family have been restricted due to lockdown; we as a family couldn't have asked for more and will forever be grateful for the support given. The management has been fantastic with keeping us informed of any changes, and we have had weekly updates for our own reassurance. We would highly recommend Petals Care Agency to anyone who was looking for outstanding care for their loved ones.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you Ellen for your lovely and kind words, I will pass them on to the carers, much appreciated.


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Review from Ayesha W (Granddaughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals Care have provided an exceptional service for my grandmother. The manager has excellent communication skills and is very dependable. All staff that have visited my grandmother have been attentive and fulfilled their duties to an exceptional standard, easing the responsibility of the whole family.
Petals Care have provided a reliable service that I would happily recommend. Thank you.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words Ayesha, we appreciate it.


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Review from Ruth R (Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals have been taking care of my brother for over three years now. They have been supportive and caring throughout. Nothing is too much trouble, and they do everything to accommodate my brother's needs. They really have been excellent, and our family are very happy with all aspects of care. Highly
recommended.

Reply from Minta Patel, Manager at Petals Care Agency

Thankyou very much Ruth. Carers are very happy too provide the care your brother requires.


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Review from Eileen H (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would not hesitate to recommend this company to anybody. They have for some four years provided home care for my mother who is 103 years old. With their quality of care, we have been able to keep her in her own home despite failing health. On several occasions, we have needed additional care at short
notice and they have always been able to support us. A well-run company with great carers.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you Eileen, it is our pleasure to be looking after your mother, she is an absolute delight. We strive to keep our standards to the optimum.


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Review from Indira P (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and pleased with the care my mum is getting. The carers are very pleasant, friendly, caring and supportive. My mum is very happy and appreciates the service provided with minimal change of carers.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your positive feedback, we will continue to do our very best in caring for your lovely mother.


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Review from Pauline (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very difficult time, when my sister and I have not been able to visit our mother, it has been reassuring to know that she is being well cared for. When we speak to Mum on the phone, she is positive and cheerful, appreciative of the care she receives. The carers and the managers keep in touch
with us. They deal promptly and efficiently with any issues that arise.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your honest feedback, it has been a pleasure to care for your mother.


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Review from Philippa I (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s carers were considerate, patient and took time to build a trusting relationship with her. She suffers from dementia so her confusion can be upsetting and get her down - the carers were brilliant at lifting her mood and persuading her gently to do the things she sometimes didn’t want to (like
get washed, dressed and take her medication). Management were extremely understanding during some admin issues; reassuring me that they would continue to provide care even though the situation was uncertain. This was so reassuring and I’m hugely appreciative that they prioritised her care. I wouldn’t hesitate in recommending Petals as a care provider.

Reply from Minta Patel, Manager at Petals Care Agency

It was a pleasure, thank you for your feedback. We will let the carers know of your kind words.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Petals Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Petals Care Agency is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Petals Care Agency is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Petals Care Agency

What Type of Services does Petals Care Agency offer?

Petals Care Agency offers Home Care.

How many Carers does Petals Care Agency employ?

Petals Care Agency employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Petals Care Agency to verify any information. View our terms and conditions. Petals Care Agency has an Enhanced Service – more info.