Rates are discussed individually
Petals Care Agency has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Petals Care Agency has 41 reviews.
Review from Ian G (Husband of Client) published on 16 March 2021
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you for your response and feedback. We will relay your feedback to the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John H (Son-in-law of Client) published on 10 March 2021
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you for your feedback and kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul (Son of Client) published on 10 March 2021
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you for your kind words. We will continue to take care of your father as we have always done.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Hugh R (Husband of Client) published on 21 September 2020
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you for your kind words. It was our pleasure to assist with the care of your wife, though her condition had deteriorated rapidly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Richard B (Husband of Client) published on 30 July 2020
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Annette C (Daughter-in-law of Client) published on 17 July 2020
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you very much, it is our pleasure to look after your father in law.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John H (Son of Client) published on 23 February 2020
Submitted via Website •
Report
Reply from Minta Patel at Petals Care Agency
Thank you, John, it is has been a pleasure looking after your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Val S (Daughter of Client) published on 26 September 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol L (Daughter of Client) published on 16 July 2019
Submitted via Website •
Report
Reply from Minta Patel at Petals Care Agency
Petals Care appreciate your comments, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sanjay P (Son of Client) published on 16 July 2019
Submitted via Website •
Report
Reply from Minta Patel at Petals Care Agency
Thank you for your feedback, will make sure the carers know how much they are appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Yvonne C (Daughter of Client) published on 16 July 2019
Submitted via Website •
Report
Reply from Minta Patel at Petals Care Agency
Thank you so much for your comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Naciye O (Friend of Client) published on 4 March 2019
Submitted via Website •
Report
Reply from Minta Patel at Petals Care Agency
Thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela P (Client) published on 24 July 2018
Submitted via Website •
Report
I would have no hesitation
Reply from Minta Patel at Petals Care Agency
Thank you very much, glad to be of help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kevin B (Son of Client) published on 6 March 2018
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Much appreciated, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane H (Daughter of Client) published on 6 March 2018
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise B (Daughter of Client) published on 7 February 2018
Submitted via Website •
Report
The carers were punctual, professional, caring and supportive.
I would have no hesitation in recommending Petals.
Reply from Minta Patel, Manager at Petals Care Agency
Thank you very much. It was our pleasure to provide care for your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Danny H (Son of Client) published on 26 January 2018
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you and we will ensure we continue to provide the same service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet H (Client) published on 9 October 2017
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you Janet, much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqueline F (Daughter of Client) published on 6 September 2017
Submitted via Website •
Report
Reply from Minta Patel, Manager at Petals Care Agency
Thank you very much. I am glad we could provide care for your mother as and when you contacted us for various shifts each week. Our carers are very experienced and found it very easy to provide care for your mother who was very thankful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Trupti P (Client) published on 5 September 2017
Submitted via Website •
Report
Friendly and dedicated staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.930) out of 10 for Petals Care Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Petals Care Agency is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Petals Care Agency is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Petals Care Agency to verify any information. View our terms and conditions. Petals Care Agency has an Enhanced Service – more info.