County Care Berkshire Ltd

Offices 17 and 18, 27 Sheet Street, Windsor SL4 1BN
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10 21 Reviews
  • County Care Berkshire Ltd, Windsor
County Care Berkshire provides care and support, helping people to remain in their own homes for as long as possible. They can provide as much or as little care as required by the individual, from a couple of hours a week to 24-hour care. Carers are carefully matched to clients to ensure they receive a high quality service that is tailored to individual needs and preferences whilst helping clients to retain their independence and lead the life that they wish to lead.

A range of care services are available, including personal care, support and companionship services for people of all ages, including young adults and children.

County Care Berkshire operates in the Windsor, Maidenhead, Slough, Bracknell and Ascot areas and many surrounding villages.

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Care Provided by County Care Berkshire Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • County Care Berkshire Ltd
  • Person in charge
  • Carolyn Jarvis (Director/Owner)

Funding & Fees Guide for County Care Berkshire Ltd

  • Prices

  • Charge rates from £24 for 45 minutes and from £32 per hour

  • (except Bank and Public Holidays)

County Care Berkshire Ltd Reviews (21)

Total of 21, showing 1-20
10

County Care Berkshire Ltd has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years. Over all time County Care Berkshire Ltd has 21 reviews.

Overall Experience

  • 18
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Date Published

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Review from Kay G (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care package in place urgently for our mum prior to her discharge from hospital. County Care Berkshire were superb and everything was in place within the week. The care team are lovely. Always chatty and smiling but always professional. We've never heard mum complain about anyone. Communication
is excellent and any concerns are dealt with promptly.
Highly recommended.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

It has been our pleasure to look after your mum since her return home and thank you so much for your positive review of our service.


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Review from Richard E (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my father gets, on a daily basis, is very good.
The management are particularly pro active, always ensuring that I am happy with the service being provided to my father, and always available for any questions I need answering.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

We very much appreciate your positive feedback, thank you.


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Review from Janice S (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

County Care Berkshire have provided daily care for my mum for a number of years. At all times each member of staff consistently show her kindness and respect, always going above and beyond to ensure that her needs are met. The team in the office are wonderful and, without fail, always respond positively
to any last minute requests for any changes to care, including extra support, that we may need to put in place for mum. Anything they are able to do, I always know they will do.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you for your wonderful review, we all love caring for your mum.


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Review from G C (Brother of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has been helping us care for my brother since April 2024. They have provided live-in care throughout the day apart from a 2-3 hour break. We particularly appreciate the agency's rapid response and flexibility in constantly changing conditions, and their close supervision of the care being
given, and coordination with the family and the relief carer. The live-in carers have had to cope with an increasingly challenging situation as my bother's condition has deteriorated, and have done so with tact and goodwill.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you very much for your review, it was a pleasure to support your brother and to work closely with you and your family.


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Review from Susan J (Power of Attorney of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using County Care primarily for weekend care for the last year or so and find them to be most professional, obliging and reliable. They do make a huge effort to fit in with our needs, which is much appreciated.

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Review from L L (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended County Care Berkshire by a friend who had been so impressed by the service that her neighbour was receiving from the excellent care team. My 83-year-old Mum needed post-operative care following a hip replacement. The care team assessment was very thorough and the staff were very empathetic
to my mum's needs. The care team was very punctual and hard-working. All of the staff members we encountered were charming and highly professional. The staff were very happy to do all of the tasks that we required and were always friendly and upbeat. The staff all seemed very honest and eager to help.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you for your kind review, we were delighted to look after your Mum. Best wishes.


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Review from Sylvia D (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just started using the County Care service over the last few weeks for my 90-year-old mother, mainly for companionship but I know there are lots of other services. We have started with 2/3 visits per week and so far it has been money really well spent.
My mother is now far more cheerful and positive
about life in general and it gives her something to look forward to and talk about.
I would highly recommend County Care for your loved ones. All the carers are just lovely and it has given me peace of mind on the days that I cannot visit my mother.
Look no further as they really are top-notch!

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for the lovely review, we are so glad that your mum enjoys the visits from the County Care Team.


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Review from Angela C (Mother of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been with County Care Berkshire for several years. She has significant physical disabilities and the carers have always provided a reliable and caring service. All the staff are friendly and, from our experience, we have no hesitation in recommending County Care Berkshire.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for your positive review of County Care, we are all delighted that you and your daughter are happy with the care provided.


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Review from D S (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using County Care for a number of years and would thoroughly recommend the team and their services. Their staff really do care and have provided support for both my parents in turn. They will often go above and beyond what I would consider for a normal carer visit - for example proactively
arranging medical (doctor) visits if they feel my mum (or dad) require them and always updating me at every step. I have every confidence in the team and am able to go away on holiday assured that my mum is in safe hands. Any last minute requests for additional visits are always dealt with positively by the excellent team in the office. I couldn't care for my mother without them.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you for such a positive review, the County Care team are delighted you and your family are happy with the support and care provided for your mum.


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Review from Haidee M (Mother of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has had three carers from County Care Berkshire to assist him in attending a local day centre a couple of days a week. All three ladies were fantastic. They truly cared for my son and were instrumental in him being able to join in with activities and enjoy his day. Would recommend this company
to anyone.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you for your lovely review and I’m so glad your son enjoyed his time with the County Care carers.


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Review from Vivienne D (Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to this year, I was an occasional user of County Care services, I employed carers privately and County Care would willingly step in on an ad-hoc basis covering holiday, sick leave etc., their carers always filled the brief. As such, when one of my private carers left her position earlier this
year, I decided to engage County Care on a permanent basis rather than employ a new private carer. The owner has organised a great team of carers who competently support me in all aspects of daily living, from personal care to assisting with household chores, they are always friendly, respectful and engaging. It is obvious that County Care provides the correct level of training as the standard of care provided is very high, I would not use County Care if I did not feel confident in their ability to manage my needs. I am very happy to recommend their services!

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for your support and the positive review.
The County Care team.


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Review from D W (Son of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of my wife recommended County Care to us in April as they had provided her mother with excellent care at home for some time. It was a great recommendation as they quickly arranged care visits for my mum at home and ultimately provided this for almost six months. Throughout the whole of this
time, they were understanding and respectful of Mum's needs and were always friendly and communicative whenever myself or my siblings were visiting Mum. Additionally, Mum really valued the extra social interaction that came with the care visits, giving her a broader rather of things to talk about than family matters! Several of the care staff regularly went above and beyond with the service provided. To sum up, we feel we couldn't have chosen a better care company for Mum.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for your kind words about the County Care Service; we really appreciate the feedback.


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Review from M C (Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to the excellent service we received from County Care. My father was able to die peacefully at home rather than having to go into a care home which, during a time of Covid, would certainly have hastened his demise. So my mother and I will always be extremely grateful to the County Care team for
their kind support and cheerful daily dedication.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for your lovely comments.


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Review from Kathryn B (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

County Care looked after my mother for six months. They were very flexible in the care they provided, which enabled my mother to stay in her own home. The carers were very professional, caring and compassionate and provided both support and advice, I wouldn't hesitate in recommending them.

Reply from Carolyn Jarvis, Director at County Care Berkshire Ltd

Thank you so much for taking the time to complete a review and for your kind words about County Care.


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Review from Holly M (Mother of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

County Care Berkshire provide excellent service for my son who is disabled. He loves all the carers, they provide him with personal and social care. He loves going out and having a coffee or playing them songs. Lots of the carers go over and above to help my son. Especially the senior care worker who
came every day to help us when I had Covid-19 over Christmas. She was amazing.

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Review from Alan S (Son of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

County Care has been superb in caring for my father during the particularly challenging Covid lockdown period when I was unable to visit because of my own health problems. My fathers health has been monitored and appropriate action taken whenever required. Every issue has been dealt with in a proactive
maner.

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Review from Beryl T (Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have found 'County Care' very kind and useful in all they do. The carers are very friendly, caring and helpful in all they do.

Reply from Charlotte Evans at County Care Berkshire Ltd

Thank you Beryl for your kind words. It is a pleasure to work for you.


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Review from M F (Partner of Client) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really helpful and all often to do any jobs around the house if needed. Very friendly and helpful to my husband and instil confidence in him.

Reply from Charlotte Evans, Director of Care Services at County Care Berkshire Ltd

Thank you for your kind words. If there is anything more we can help with please let us know.


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Review from Dora S (Client) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Get off to a dodgy start but after a few weeks it all settled down. No complaints about carers they are all great.

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Review from Liz F (Daughter of Client) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is receiving outstanding care from County Care. They are extremely supportive of dad and ensure they are always meeting his needs. They are also an invaluable support to me offering useful and constructive advice as I navigate the world of dementia and Alzheimer's. The County Care carers are
kind, compassionate, professional and completely trustworthy. I literally would not cope without them!

Reply from Charlotte Evans, Director of Care Services at County Care Berkshire Ltd

Thank you for such kind words. We want to ensure clients can remain as independent as possible in their own homes and so we are glad our service is working so well for your Dad. It is a pleasure to be able to help.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for County Care Berkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for County Care Berkshire Ltd is calculated as follows: ( (62 Excellents x 5) + (3 Goods x 4) ) ÷ 65 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for County Care Berkshire Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Carolyn

Carolyn Jarvis

Job Title: Owner and Director County Care

Since qualifying as a social worker, I have specialised in Child Protection both as a Manager within a busy fieldwork team and as the Child Protection Co-ordinator for Slough.
However, running a domiciliary care agency has been the most rewarding challenge of my life. I gain so much enjoyment from meeting our customers and by working in partnership with other professionals and families to ensure our customers have the best possible care. I am so proud of the County Care Team of carers who always go ‘the extra mile’.
When not at work, you will find me singing with the local chamber choir, running Singing for the Brain sessions with the Alzheimer’s Society, working with the Homeless project in Windsor, getting fit at the gym or seeing friends for a coffee.


Brinda

Brinda Hurrymun

Job Title: Service Manager

Brinda trained as a Nurse in Learning Disabilities and has worked as a Deputy Manager within a number of Learning Disability Homes. She enjoys the challenges of domiciliary care and believes clients should always have high expectations of their Care Team. Brinda is responsible for ensuring excellent care is consistently delivered to our clients and heads up the running of the day to day service with the support of the two Senior Carers, Joanna and Kasia.

Brinda is a great communicator as well as being caring and patient. She always works diligently, and in a person-centred way.


Marcia

Marcia Woodward

Job Title: General Manager

As the longest standing employee of County Care, Marcia’s responsibilities span throughout the organisation, from responsibility for ensuring our staff group is paid correctly and on time, to auditing care records and as the first point of call for any IT problems! As a Brazilian, Marcia loves all sport (including football of course) but has a recent passion for skiing.


Liz

Liz Akery

Job Title: Payroll

Liz is integral to County Care, not only as a valued member of our team but for her diligent work with payroll and ensuring clients are invoiced correctly and that carers are paid accordingly.


Frequently Asked Questions about County Care Berkshire Ltd

What Type of Services does County Care Berkshire Ltd offer?

County Care Berkshire Ltd offers Home Care.

How many Carers does County Care Berkshire Ltd employ?

County Care Berkshire Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact County Care Berkshire Ltd to verify any information. View our terms and conditions. County Care Berkshire Ltd has an Enhanced Service – more info.